Teletics Feature Server RM Installation and User Guide – Rev 2.0 – Jul 18, 2017
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Troubleshooting
If the w*intercom unit provides dial tone when you pick up
the receiver, it has correctly registered with a Feature Server
RM.
If you understand computer networking and just want to test
if the Teletics Feature Server RM is present on the network,
you may ping it at 169.254.5.200 for a w*intercom network.
Once the Teletics Feature Server RM has power applied and
has initialized, the services are available to any w*intercom
that has been programmed to register with the Feature Server
RM.
If only some of the w*intercom units register, you should
reprogram the units that are not registering, ensuring they are programmed with the correct GroupID
and try them again. Teletics TUtil w*intercom software can assist you in determining the settings are
incorrect with the radios that are not working correctly with the system under test.
Additionally, unless you are using the Teletics Harness Web Portal to manage your wintercom fleet, you
need to ensure that the ONLY RJ45 that is being used on the Feature Server RM is the one closest to the
Console port (on the right hand side).
Accessing the Feature Server RM web interface
If you have a network connection available to the Feature Server RM, you can access it using the
following URL:
http://169.254.5.200:3315
(w*intercom Systems)
The default user id is “admin”, and the default password is “teletics”.
The initial setup provided by Teletics provides a working system with intercom dialing, paging,
conference calling and features typically used by our customers. However, if a customer is interested in
custom calling features, Teletics can provide this on a project basis, or if the customer wants to learn on
how to develop their own additional features, they can do so, by downloading the Teletics “Feature
Server Handbook”, available on the Teletics support website.