Advanced Call Handling
Announced Transfer
Announced transfers allow you to talk privately with the person you are
transferring to before completing the transfer.
•
Press
Options
soft key
•
Select
Transfer
•
Input the destination extension or phone number
•
Wait
for the third party to answer while the first party waits on hold.
o
To complete the transfer, press the
Transfer
soft key.
o
To cancel the transfer, press the red
End
key. The first caller will be
on hold.
Blind Transfer (Unannounced)
Blind transfers pass through the caller ID of the originating caller to the third
party.
•
Press
Options
soft key
•
Select
Blind
Transfer
•
Input the destination extension or phone number
•
Press
Transfer
soft key.
Hint: Transfer directly to an extension’s voicemail box by dialing 7 plus the
extension as the destination number
.
Conference (Three Way) Call
Conference a third party into your existing phone call using Conference.
•
Press
Options
soft key
•
Select
Conference
•
Input the destination extension or phone number
•
Wait
for the third party to answer while the first party waits on hold.
o
To join the conference together:
§
Options
soft key
§
S
elect
Conference
.
o
To cancel the operation, press the red
End
key. The first caller will
be on hold.
While on a conference call, pressing the red
End
button causes all parties to hang
up.
Advanced Features
Voicemail Access
To access the voicemail box of a line on your device:
•
Press
Menu
soft key
•
Select
Messages
•
Select
Message Center
•
Select the line you want to check
•
Follow voice prompts to manage your voicemail.
Call Park
Park is a ‘shared’ hold. A parked call can be accessed by all desk phones at the site.
This feature must be set up by Telesystem in advance.
To park a call:
•
Press
Options
soft key
•
Select
Call Park
•
Enter
the park orbit number you want to park upon
•
Press
Call Park
soft key to complete the transfer to park
To retrieve a call from park:
•
Press
Menu
soft key
•
Select
Parked Call
•
Select
the park orbit number where your call is waiting
•
Press
OK
(screen will show the caller ID number that is parked in that orbit)
•
Press
OK
again to retrieve the parked call
Call Logs
To access a history of your recent missed, dialed, and received calls of your device:
•
Press
Menu
soft key
•
Select
Call Logs
Directory
To access up to 100 other extensions in your business group:
•
Press
Menu
soft key
•
Select
Directory
•
Select
Enterprise Directory
to view list
Note: you can also add your own contacts in the Directory, but this will add the entry
to your own phone only
and is not backed up to the server
