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9 Troubleshooting

Summary of Contents for VoIP Box BRI Series

Page 1: ...VoIPBox DSL VoIPBox BRI Reference Manual Software version 21 0...

Page 2: ...have been compiled with great attention to detail Nonetheless inaccuracies and typographical errors cannot be entirely avoided TELES AG Informationstechnologien provides this document as is without wa...

Page 3: ...Measures 16 1 2 Power Supply 16 1 2 1 Technical Data 17 1 2 2 Symbols 17 1 2 3 Instructions for Use 17 1 2 4 Safety Precautions 18 1 3 Jacks 18 1 4 EMC Protection 19 1 5 System Security 19 1 5 1 Servi...

Page 4: ...3 DSL wiring optional 33 3 5 Preparing for Installation 33 3 6 Hardware Connection 35 3 7 LED Functionality 35 3 8 GATE Manager 36 3 9 Transfer the config file with the GATE Manager to the PC 37 3 10...

Page 5: ...54 4 1 1 System section configuration 55 4 1 2 Ethernet interface configuration 56 4 1 3 GUI settings 56 4 1 4 DSL configuration 57 4 1 5 Firewall configuration 57 4 1 6 PPPoE Configuration 58 4 1 7...

Page 6: ...s 83 4 3 4 Registrar Profiles 84 4 3 5 Radius Profiles 86 5 Additional VoIP parameters 88 5 1 Signaling parameters 89 5 2 STUN server parameter 97 5 3 Set up the VoIPBox DSL VoIPBox BRI as Registrar 9...

Page 7: ...117 6 2 3 Rejecting calls with ISDN bearer capability data 118 6 2 4 Specific routing of data calls via VoIP 118 6 3 CLIP and CLIR 119 6 3 1 Routing CLIP and CLIR calls 119 6 3 2 Setting CLIR 120 6 3...

Page 8: ...7 System maintenance and software update 141 7 1 Configuration errors 142 7 2 Status and error messages 142 7 3 ipupdate DynDNS client 147 7 4 Trace 149 7 4 1 ISDN trace output 153 7 4 2 Call forwardi...

Page 9: ...f statistic values 182 8 1 2 Additional resetting of counters A F 184 8 1 3 Resetting statistic counters 185 8 2 Generating and retrieving CDRs 185 8 2 1 Call log 187 8 2 2 Missed calls list 190 8 3 S...

Page 10: ...02 9 2 1 Call does not arrive on the gateway 202 9 2 2 Call is rejected or not routed to the right destination 206 9 3 Software update problems 209 Appendix A Default config files 212 A 1 pabx cfg 213...

Page 11: ...y precautions detailed in Chapter 1 Safety and se curity precautions before you begin to install your gateway TELES is not liable for any damage or injury resulting from a failure to follow these safe...

Page 12: ...h no safety implications Attention Information that must be adhered to as it is necessary to en sure that the system functions correctly and to avoid mate rial damage Warning Danger Could cause person...

Page 13: ...e easy instructions to set up your VoIPBox in a matter of minutes Implementation of individual scenarios require adjustments to the appropriate interfaces Tips for basic settings are described here Li...

Page 14: ...lains activation resetting and analysis of the data Chapter 9 Troubleshooting discusses problems that you may encounter when operating your VoIPBox and offers solutions The reasons are listed that may...

Page 15: ...1 Safety and security precautions...

Page 16: ...urer assumes no liability for consequential damages or for damages result ing from unauthorized changes 1 1 Safety Measures Danger of electric shock the power supplies run on 230 V Do not open the VoI...

Page 17: ...s on the power supply have the following mean ings 1 2 3 Instructions for Use Plug the power supply directly into the outlet The power sup ply provides safety low voltage with limited capacity for you...

Page 18: ...sure you use only the correct input voltage Make sure the installation site is sufficiently ventilated Use the device only in dry indoor locations and protect it from humidity Do not subject the devic...

Page 19: ...any housing components They provide EMC protection Location Make sure you install the system in a clean dry dust free location If possible use an air conditioned site The site must be free of strong e...

Page 20: ...changes Please thoroughly check any changes you or a third party have made to your configuration Download the log files and delete them from the VoIPBox on a regular basis to ensure VoIPBox s reliabi...

Page 21: ...hrough the Internet is only as secure as its user makes it Therefore to avoid unwanted security breaches and resulting system malfunctions you must take the following steps to secure your VoIPBox if y...

Page 22: ...ault can be set Telnet for TELES debug ac cess only TCP 23 default can be set SMTP TCP 25 default can be set DNS forward UDP 53 HTTP TCP 80 default can be set NTP UDP 123 H 225 registration admis sion...

Page 23: ...2 Overview...

Page 24: ...affic arrives at one VoIPBox which routes the calls accordingly depending on the call s destination and at tributes The VoIPBox is available with two four or eight BRI ports The VoIPBox BRI Family inc...

Page 25: ...support TR 069 LCR Engine Multiple VoIP carrier logins Multiple ISDN routing methods Multilevel alternative routing dialed digit manipulation time dependent call routing Two stage dialing General User...

Page 26: ...ox s sophisticated routing algorithms allow VoIP communication via SIP server and or gatekeeper H 323 as well as multi destination operation without a SIP Server or gatekeeper Various voice codecs ens...

Page 27: ...ated routing algorithms serve as an LCR between your PBX and the PSTN or VoIP carrier Internet connection can occur via integrated DSL router The system reverts to ISDN if there is an IP connection fa...

Page 28: ...3 VoIPBoxinstallation...

Page 29: ...1 Check the package contents 2 Connect the BRI lines to the PBX and or the PSTN 3 Transfer the config files with the GATE Manager to the local computer 4 Adjust the configuration to your needs with th...

Page 30: ...o 8 16 media chan nels The following pages describe installation of the VoIPBox Figure 3 1 VoIPBox BRI with 2 BRI and DSL front and rear view Figure 3 2 VoIPBox BRI with 8 BRI and DSL front and rear v...

Page 31: ...er 3 4 1 ISDN Wiring Connect the TE port connect to the PSTN and the NT ports to the PBX Only the ISDN1 port can be configured as a TE port Port ISDN1 can be configured as NT to connect a telephone or...

Page 32: ...T 1000baseT 1 Transmit Data or BiDirectional TX TX BI_DA 2 Transmit Data or BiDirectional TX TX BI_DA 3 Receive Data or BiDirectional RX RX BI_DB 4 Not connected or BiDirectional n c n c BI_DC 5 Not c...

Page 33: ...difference between VoIPBox DSL and VoIPBox BRI a The VoIP Box DSL comes with an active DHCP server b The VoIP Box BRI has no DHCP server running Preparing for installation on VoIPBox DSL The VoIPBox D...

Page 34: ...e GATE Manager software the Quickstart and the manual 3 Extract the archives and install the Quickstart and the GATE Manager 4 Follow the installation instructions 5 Connect the VoIPBox BRI by Etherne...

Page 35: ...teps Connect your computer to the local network Connect the VoIPBox to the local network Connect the VoIPBox to your PBX and or the PSTN according to the required port configuration Connect the VoIPBo...

Page 36: ...r is user friendly and can be customized to suit your needs Figure 3 6 GATE Manager The following maintenance functions are possible Display system information and network element status Retrieve and...

Page 37: ...ion instructions 5 Start the GATE Manager 6 Add the VoIPBox DSL VoIPBox BRI as new system to the default group Select New System form the context menu right mouse click to the main system table Insert...

Page 38: ...ion of the ip cfg Table 3 4 assist you to place the right configuration according to the DSL Line settings you receive from your pro vider Table 3 4 DSL settings for line access and login Method Varia...

Page 39: ...ple 3 3 on page 40 DSL disconnect time Most of the internet service provider ISP force a disconnect of the DSL line every 24 hours This can happen in an inconvenient moment In order to preampt this di...

Page 40: ...Set the dsleth parameter to the IP interface that initiates the PPPoE interconnection Ensure that this interface is not used as the Ethernet interface for Local Area Network communication Example 3 2...

Page 41: ...to 192 168 1 2 24 after delivery It is possible to configure both ports as an Ethernet bridge br0 If needed set up a default gateway for the VoIPBox DSL VoIPBox BRI Example 3 7 shows the required sec...

Page 42: ...wn before eth1 o IpAddress 192 168 1 2 netmask 255 255 255 0 eth2 p IpAddress 192 168 178 2 netmask 255 255 255 0 iptables q iptables t nat A POSTROUTING o ppp0 s 192 168 1 2 netmask 255 255 255 0 j M...

Page 43: ...n in Example 3 7 the required sections for the IP configuration of the VoIPBox DSL are the sections br0 for the bridge mode or eth1 and eth2 for the single Ethernet interfaces and for the NAT settings...

Page 44: ...Example 3 8 shows a part from the ip cfg with a default gateway and different settings for every IP interface Set the NameServer in the pabx cfg 3 13 Remote access security This chapter describes the...

Page 45: ...09 Page 45 3 13 1 Graphical User Interface Remote access is possible via the Web GUI Even users with lit tle experience can easily configure standard system settings with this interface Simply open a...

Page 46: ...e Read Only Mode User teles user Password tcs user No configuration changes can be made at this level Only sta tus and statistics can be retrieved The passwords are saved in the ip cfg in encrypted fo...

Page 47: ...word password The value password con tains the encrypted text of the password Define the encrypted text with the GATE Manager as follows 1 Open the GATE Manager 2 Select the menu Edit Encode Password...

Page 48: ...g the GATE Manager After the file has been transferred reboot the system The system can only be accessed with the correct password Don t forget it 3 13 3 Adjust the firewall settings In the firewall o...

Page 49: ...the routing for incoming and for outgoing calls Call routing for calls from the VoIP carrier to the VoIP Box DSL VoIPBox BRI n The mapping in the com ment before is useful for some PBX This mapping ro...

Page 50: ...d below Table 3 6 VoIP configuration in a route cfg System DTMFWaitDial 3 incoming calls Restrict40 Ix to remove country and or area code from DAD of incoming calls remove from entrys below and adjust...

Page 51: ...age 35 Check the registration state on VoIP Statistics with the GATE Manager If the registration is not successful not registered timeout check and correct the settings and activate the new configurat...

Page 52: ...4 Configuration files...

Page 53: ...n all system specific settings and are used when the system starts Comments included in these files must begin with a semicolon Comments can also be placed at the end of the code line Configuration fi...

Page 54: ...e system s basic settings Night num EXAMPLE Night1 Night2 pabx cfg route cfg This section contains time dependent en tries that only apply for limited times br0 ip cfg This section contains the IP con...

Page 55: ...ction If only certain routes apply leave the line DefaultGw empty dslppp These section contains settings for the PPP interface used for the DSL connection iptables This section contains settings for N...

Page 56: ...d default 80 Bear in mind that the passwords for different access levels are not set here The encrypted passwords are stored here and can only be changed via GUI see Chapter 3 13 1 Graphical User Inte...

Page 57: ...fied The options used in Example 4 5 are listed in Table 4 4 Table 4 4 iptable options used in Example 4 5 Option Description P INPUT DROP Policy for the chain INPUT OUTPUT FORWARD used if no other fi...

Page 58: ...T Defines the action that is carried out if the packet matches the rule Table 4 4 iptable options used in Example 4 5 continued Option Description Example 4 5 Basic firewall settings for ppp0 iptables...

Page 59: ...an easy to configure DNS forwarder It is designed to provide DNS to a small network The section dnsmasq contains a list of parameters and set tings for the DHCP server in the system Example 4 6 shows...

Page 60: ...and SRV and type ANY where the requested name has underscores to catch LDAP requests user username Specify the userid username to which dnsmasq will change after startup Dnsmasq must normally be start...

Page 61: ...lobal Settings Controllers Subscribers 4 2 1 1 VoIPBox DSL VoIPBox BRI name The variable PabxName defines the name of the VoIPBox DSL VoIPBox BRI in the GATE Manager 4 2 1 2 Log Files CDRs unconnected...

Page 62: ...d The following op tions are possible halfdaily Every day at 11 59 and 23 59 daily Every day at 23 59 weekly Sunday at 23 59 monthly The last day of the month at 23 59 size Regardless of the value ent...

Page 63: ...esses NTP is used to clock synchronization over the IP network Table 4 8 describes the parameter used for this configuration Example 4 8 failed log renamed once a week failedlog boot failed log weekly...

Page 64: ...default resolv send a search request to the DNS server first if this fail a lookup in the etc hosts will follow NtpServer nserver Define the IP or name of the VoIPBox s NTP server nserver queries the...

Page 65: ...5 0 03 00 00 M10 5 0 04 00 00 Kyiv Ukraine EET 2EEST M3 5 0 3 M10 5 0 4 Lisbon Portugal WET 0WEST 1 M3 5 0 01 00 00 M10 5 0 02 00 00 London Great Britain GMT 0BST 1 M3 5 0 01 00 00 M10 5 0 02 00 00 Ma...

Page 66: ...ska Time AKST9AKDT Pacific Time PST8PDT Mountain Time MST7MDT Mountain Time Arizona no DST MST7 Central Time CST6CDT Eastern Time EST5EDT Atlantic Time AST4ADT Atlantic Time New Brun swick AST4ADT M4...

Page 67: ...ne recognition mode Defines the protocol for BRI lines DSS1 line_type Defines Point to Multipoint or Point to Point mode PMP Point to Multipoint PP Point to Point UNIT unit Optional Defines the curren...

Page 68: ...g changes to acti vate the settings Table 4 11 pabx cfg Subscriber Parameters Subscriber port list port Refers to the running physical port number of the controller The list variable may contain one o...

Page 69: ...shows the configuration for a VoIPBox DSL VoIPBox BRI with 8 ISDN ports On the box with 4 ISDN there is no AudioCodes controller A maximum of two concurrent channels are possible for DTMF recognition...

Page 70: ...to send OAD ipaddress or user ipaddress if no OAD avail able MailFrom 123 to send 123 IP address of gateway MailFrom 123 teles de to send 123 teles de MailFrom 123 ipaddress to send 123 ipaddress Mai...

Page 71: ...with out making any changes The sections for the time dependent configuration changes and time controlled routings are defined here A maximum of 19 additional daily configuration zones are possible N...

Page 72: ...e configuration section switches back to the default config uration System section every day at 8 00 p m The configuration section is activated on November 5 Decem ber 24 and at noon on Mondays Exampl...

Page 73: ...following sections System Night num VoIP name GateKeeper name Registrar name Radius name 4 3 1 Entries in the Sections System and Night num The sections System and Night num contain the follow ing en...

Page 74: ...t side contains the prefix that is to be put in front of the DAD and an optional service indicator In the route cfg the list of Restrict parameters is searched from bottom to top for a matching contro...

Page 75: ...ideo telephone 2 D diverting num ber For calls that have been diverted by the network RestrictD replaces the con tents in diverting number by the contents in pl Only in combination with the service in...

Page 76: ...apping entries begin with the keyword MapAll They work as follows anything on the left of the equals sign is removed from the prefix telephone number DAD that has come in and replaced with what is on...

Page 77: ...n troller 9 instead of 40 Table 4 15 route cfg Map Parameters MapAll direct num mode Parameter Description No Dig its Optional direct Defines the prefix or telephone number DAD for which the entry app...

Page 78: ...s the placeholder used in the two target routing entry and the num ber to which calls to x will be redi rected 59 sin The service indicator variable sin re stricts the command to a service With out a...

Page 79: ...rom Redi rect Defines a hexadecimal cause value according to DSS1 When connections to the destination are rejected because of the reason defined by the cause value the VoIPBox sends a busy signal to t...

Page 80: ...native routing is not carried out 4 3 2 VoIP Profiles This section includes all of the most important parameters for communication with the VoIP peer Basic Parameters Table 4 17 list some often used p...

Page 81: ...and g72640 40kBit s NOTE G726 32kBit s can also be signaled as G 721 by using the entry g721 g728 The Codec has a bit rate of 16kBit s compression ratio 1 4 g711a g711u These PCM codecs have a bit ra...

Page 82: ...t Name of the assigned gatekeeper profile You can assign a profile to several gatekeep ers to define backup gatekeepers for a VoIP profile In this case the next gatekeeper will be used if the previous...

Page 83: ...N notify HOLD is sent as notification to the telephone exchange ignore HOLD is not sent to the telephone exchange the VoIPBox suppresses the messages to PSTN VoipSelectProfilesBySignalling Yes No When...

Page 84: ...ers may require that prefixes are listed in the Terminal Alias section Enter Yes to activate this function default value is No GkTerminalTypeWithPrefix mode Enter No to deactivate sending the Dialed P...

Page 85: ...tion RegProxy ip addr Enter an alternative IP address if you want the request to be sent to an address other than the one entered in RegId RegExpires sec Enter the number of seconds registration is to...

Page 86: ...name or ip addr Host name or IP address used in the NAS identifier or NAS IP address Cisco VSA gate way ID ServiceType num As defined in RFC 2865 Chapter 5 6 RequestTimeout sec Number of seconds duri...

Page 87: ...ne the framed protocol see RFC 2865 Chapter 5 7 1 PPP 2 SLIP 3 AppleTalk Remote Access Protocol ARAP 4 Gandalf proprietary SingleLink MultiLink protocol 5 Xylogics proprietary IPX SLIP 6 X 75 Synchron...

Page 88: ...5 Additional VoIP parameters...

Page 89: ...gress and Alert or a SIP 180 or 183 into an H 323 Connect or SIP 200 message This parameter can be used if an announcement that plays before the Connect requires a Connect on the other side to put thr...

Page 90: ...ypes from 96 to 127 VoipHideOadByRemove mode If Yes is configured and call setup is to VoIP the OAD will be removed from signaling if presentation restricted or user provided not screened is set in th...

Page 91: ...length In the following example the digits 517 are replaced by the digits 00517 EXAMPLE VoipOad 517 00517 Enter y to replace any first digits with y is used as a placeholder for one digit and y can h...

Page 92: ...nchanged In the following exam ple only 1212 will be transmitted EXAMPLE VoipOad 517555 To modify the original OAD enter random x whereby x represents a number of ran dom digits between 1 and 10 that...

Page 93: ...ode Enter yes to send or receive the Progress Indicator in the Q 931 Call Proceeding mes sage Default no VoipTrpPayloadType num Defines the payload type for data calls when trp transparent clear mode...

Page 94: ...P signaling page 1 of 4 SIP Signaling Parameters VoipAckWithSdp mode Enter yes to send the SDP content in the SIP ack message Default no VoipAllow list The allow header shows the supported methods and...

Page 95: ...tNumber field in info method will be attached to the URI s available digits or to the invite message s To field No default means that the digit contents of the SubsequentNumber field will be used Voip...

Page 96: ...ed string is transmitted A combination of both is possible Examples 030 or tel or sip user carrier de VoipPrack mode SIP only Enter yes to activate Provisional Response Messages in the signaling as pe...

Page 97: ...time with the values set in VoipTxm ptime Default no The parameter VoipUseMaxPTime is used when VoipUseMPTime is 0 1 or 2 VoipUseMPTime int This parameter is used to configure packet time signaling i...

Page 98: ...r This is a server that accepts REGISTER requests and places the information it receives in those re quests into the location service for the domain it handles Table 5 4 STUN server parameters STUN se...

Page 99: ...IP Box DSL VoIPBox BRI a with the IP 192 168 1 12 Example 5 1 VoIP profile with location server settings for SIP user agent 130 MapAll130 40U1 130 Voip U1 VoipDirection IO VoipIpMask 0x00000000 VoipOw...

Page 100: ...13 914 Bear in mind that you must enter numbers from specific to global as for normal rout ing in the route cfg That means you must enter a profile with more specific numbers above a profile with more...

Page 101: ...IP y gain slope controls gain changing ratio in dBm sec values 0 to 31 default 0 z target energy determines attempted signal energy value in dBm values 0 to 63 default 19 Gain Slope 0 00 25dB1 00 50d...

Page 102: ...owing the set number of milliseconds de fault 0 This parameter is necessary to set up an IntraSTAR call immediately when the IP connection is disrupted Bear in mind that VoipSilenceSuppression No must...

Page 103: ...one The VoIP peer or the connected PBX requires generation of inband signaling tones alert busy release Weaktone The VoIP peer or the connected PBX requires generation of inband signal ing tones alert...

Page 104: ...type is FractionLost minsamples Minimum number of seconds FL must be above limit The highest acceptable value for FL percentage between o and 100 recovertime Seconds to block the profile NOTE If you...

Page 105: ...9 Voip DF VoipT303 5 VoipT304 sec An outgoing VoIP calls will be canceled in the state of Setup Acknowledge for H323 or Trying for SIP if the number of seconds entered has passed and there is no re s...

Page 106: ...es the following options CFU unconditional CFB busy Table 5 8 Quality of service values Bit Distribu tion 0 1 2 3 4 5 6 7 Precedence TOS MBZ Bit Description 0 2 Precedence 3 TOS 0 normal delay 1 low d...

Page 107: ...MSN which re fers to the number to which incoming calls shall be forwarded e g 41 MSN CMD_ type Deactivate string Deactivates call forwarding CFU CFB CFNR CMD_ type Status string Queries whether call...

Page 108: ...r and requires the fol lowing entries in the VoIP profile Table 5 10 Customized parameters VoIP compression VoIP Compression Parameters VoipAggOwnDataPort port VoipAggOwnDataPort 29500 Enter the own p...

Page 109: ...FaxMaxDtg size You can use this parameter to set the maximum size of an outgoing t38 packet 0 unlimited default Range 4 1020 VoipFaxMaxRate num If the peer does not support auto negotiation or has a f...

Page 110: ...33 support 2002 ASN1 syntax TPKT enabled Is needed to send v34 faxes via T38 The following parameters are responsible for setting the modem transport method if a modem connection is detected VoipV21Tr...

Page 111: ...udio stream and not relayed 3 DTMF taken from audio stream and relayed to remote as per RFC2833 meanwhile rtp data with silence is sent 4 For SIP SIP INFO messages will be converted to DTMF For H 323...

Page 112: ...ch the connection to the DTMF controller is teared down The entry dir refers to the directory in which the announce ment file is saved The directory name must be boot The file extension must be 711 Th...

Page 113: ...the boot directory There is one additional announcement file named DTMF2 711 which must also be available in the boot directory Users calling in hear the default announcement Af ter entry of the first...

Page 114: ...6 Signaling and routing features...

Page 115: ...a uniform number of digits the mobile gate way can collect digits when calls enter the gateway in overlap mode Digit collection occurs through the following mapping command The pipe signifies that th...

Page 116: ...1 3 11 14 6 2 Rejecting data calls and specified numbers This chapter describes the configuration options for exclusion of data calls prefixes or call numbers from the routing pro cess 6 2 1 Blacklist...

Page 117: ...controller number and the call s orig ination address In the following example the numbers 12345 and 12346 con nected to the PBX at port 10 cannot make any international calls All national calls are...

Page 118: ...c routing of data calls via VoIP In the ISDN network data calls have a special service type When an ISDN PBX is connected to a VoIP network it must continue to work without any problems e g PBX remote...

Page 119: ...ication Presentation CLIP differently from calls with Calling Line Identification Restriction CLIR For example all CLIP calls can be rejected so that only calls that do not present the calling number...

Page 120: ...are rejected with No Channel Available as re jection cause when they are mapped to MapInFAIL aa 6 3 2 Setting CLIR Setting a hash in front of a call number makes it possible to suppress the presentat...

Page 121: ...te configuration With this entry all calls beginning with 004930 are sent to the port with the address 9 and the presentation of the origina tion number is allowed 6 4 Conversion of call numbers The c...

Page 122: ...AD In some cases where the OAD is not transmitted or shall for other reasons be overwritten the following parameter can be used to send another OAD In the following example the OAD 456 is displayed to...

Page 123: ...Use the following entry to set a specific number type in the OAD For the national and international types remove the 0 s at the beginning of the number In the following example the bit is set in the...

Page 124: ...n the following example the area code 030 with a 0 at the be ginning of the OAD of the PBX s extension is set as a digit and transmitted along with the number The keyword Restrict allows you to set a...

Page 125: ...remove the 0 s at the begin ning of the number In the following example the international bit is set for all calls to Italy 0039 and the number is transmitted with 39 For the area code 012 the nationa...

Page 126: ...it must appear in front of the screening indicator In the following Restrict example the screening indicator is specified as network provided and the number type is international General BRI Example...

Page 127: ...In the following example 12345 replaces the original OAD When the destination number begins with 030 the call is sent through controller 10 Use the entry Restrict port oad num 15 if digits at the begi...

Page 128: ...the byte may disrupt signaling Setting sending complete The following entry ensures that the Setup includes a sending complete The causes inclusion of sending complete in the ISDN Setup or in the H32...

Page 129: ...o the network is realized via SIP You want to make sure that only calling party numbers belonging to this PBX are forwarded to the network The CMSN parameter is used to define a range of allowed calli...

Page 130: ...the calling party number received from the PBX matches the range configured with the CMSN parameter both P Pre ferred Identity and From field contain the same calling party number If the number receiv...

Page 131: ...ffering lengths or that some call numbers may require additional number conversion Calls without a destination number Connection to a PBX with an extension prefix Routing based on the length of the de...

Page 132: ...er 9 are routed to controller 10 regardless of whether a destination number appears in the setup 6 11 2 Routing calls based on existence of destination number To route calls with a DAD differently fro...

Page 133: ...ntroller with the profile DF and the destination number is replaced with the SIP account Betty Calls with the num ber 3333 are sent to VoIP with the SIP account Al All other calls with a destination n...

Page 134: ...use values All connections that are rejected with a group 1 cause value 0x90 0x9f can be mapped to a single cause value by enter ing TranslateG1Cause cause whereby cause repre sents a cause value in h...

Page 135: ...peat the entry to initiate an additional translation Use the following parameter to translate a cause from SIP to ISDN The following range of values applies 400 SIP cause 699 defined in RFC 3261 0 ISD...

Page 136: ...1 127 29 501 413 127 31 404 414 127 34 480 415 79 38 480 416 127 41 480 420 127 42 480 421 127 43 603 423 127 44 480 480 18 47 480 481 127 49 480 482 127 50 503 483 127 55 403 484 28 57 403 485 1 58 4...

Page 137: ...be imple mented according to individual requirements To use call for warding translation with the TELES iLEX the parameter Type must be configured as follows Type TELES_LEX 86 503 502 38 88 503 503 63...

Page 138: ...ll forwarding translation an individual routing configuration must be set for digit collection in the case of phone numbers that begin with the special characters or This is necessary because is used...

Page 139: ...ion num ber to a port followed by the new destination number exists For routing to a VoIP port the following syntax is used The parameters destinationNumber and newDestinationNumber do not need to be...

Page 140: ...ls to the destination number 543211234 are mapped to the port 10 and the new destination number 543211234 Calls to the destination num ber 01721234554 are mapped to the port 20 and the new des tinatio...

Page 141: ...7 System maintenance and software update...

Page 142: ...that all activities are recorded beginning with the date and time If functions were activated by key combinations from terminal devices you can identify these along with the service ID Example 7 1 Pro...

Page 143: ...te Time changed Date and or time were changed via remote adminis tration Time Switch Operation The configuration change was made by the timer Remote Administration Remote Control from peer Remote Code...

Page 144: ...ed by MapCallBack WaitDisc Write error Access to the disk drive on which the data is to be stored was not possible because it is set for read only full or because of faulty hardware or software 995 Ms...

Page 145: ...p pears in port port ERR init failed A DSP could not be loaded This DSP or the first VoIP controller is defined in port VP channel msg Voice packetizer chips report fatal error on speci fied channel w...

Page 146: ...uspended specified task was suspended due to internal er ror host might reboot this port Mail f cdr connect ip addr sending CDR TCP connect to specified IP address failed mail connect ip addr sending...

Page 147: ...eck the Configuration for mistakes There is an error in the DHCPD Configuration The DHCP SERVER was not loaded please check the Configuration for mistakes There is an error in the ALTQD Configuration...

Page 148: ...om http ods org http www tzo com http zoneedit com user username password Defines the username and password for the DNS service provider host domain_name_of_dns_service Enter the domain name that is u...

Page 149: ...nager if the host name is used in the Re mote Number dialog Example entry in the Remote Number dialog IP host domain de 7 4 Trace During operation the trace readouts of the VoIPBox can be saved in a f...

Page 150: ...is immediately displayed in the GATE Manager s trace window Offline trace information is written to a file on the VoIPBox VoIPBox systems create trace files when the TraceLog file entry is present in...

Page 151: ...nto plain text select this option Local Trace File Create Trace File Check this box if you want to store a trace file locally on your com puter File Name Click this button to change the default direct...

Page 152: ...o traces 1 few traces 2 many traces 3 very many traces only nstanl autodial 0 for auto dial trace messages fctrans trclevel debug for ISDN facility to SIP converter messages nstanl 0 for call routing...

Page 153: ...nd the other interfaces ISDN a VoIP controllers RTCP output m mail output g remote output port port number controller number in the pabx cfg or 255 if a service is used trace output in the defined syn...

Page 154: ...a9 83 81 09 55 14 58 s 01 00 01 a8 9a 08 02 00 46 05 04 03 80 90 a3 18 03 a1 83 89 6c 02 81 31 70 06 81 31 32 33 34 35 7d 02 91 81 09 55 14 58 r 01 02 01 9a aa 08 02 80 46 0d 18 03 a9 83 89 09 55 14 8...

Page 155: ...is available at the debug level Errors default always appear fctype all cf This parameter allows the user to select the properties for trace output The default setting is all Figure 7 2 Online Trace...

Page 156: ...or ENUM please refer to Chapter 7 4 3 6 In general the following rules apply for this trace output The information is thoroughly analyzed where it is received all rcv messages 7 4 3 1 Interface IP net...

Page 157: ...e 7 7 H 323 session Trace Output Description connect to Outgoing VoIP call accept from Incoming VoIP call ip address Peer s IP address cr cr Call reference corresponds with the internal protocol inter...

Page 158: ...cket length in bytes h225 type H 225 rcv or send received or sent from the IP network addr ip address Peer s IP address compr codec Peer s compression list see Table 7 11 FS bool FastStart offered in...

Page 159: ...7 11 Compression codecs used Synonym Codec A G 711Alaw64k B G 711Ulaw64k C G 7231 D G 728 E G 729 F gsmFullRate G T 38fax O G 729A P G 72616 Q G 72624 R G 72632 S G 729B T G 729AB U G 729E V G 723L W...

Page 160: ...p start cr cr ch ch li li ri ri st st fx fx cp comp txm factor Table 7 14 RTP RTCP output Trace Output Description cr Call reference ch The internal media channel used li 1 appears when the local RTP...

Page 161: ...op message Trace Output Description cr Call reference ch The internal media channel used a controller VoIPcodecChipType start val ch ch local port remote ip address port agg bool Table 7 16 RTP RTCP o...

Page 162: ...sed byte The call s received or sent bytes a controller VoIPcodecChipType ch ch rtcp dir num ji ji rt rt fl fl in byte out byte Table 7 18 RTCP packet statistics Trace Output Description ch The intern...

Page 163: ...mberOfVoiceDecoderBfi bfi bad frame interpolation n5 NumberOfVoicePacketsDropped n6 NumberOfVoiceNetPacketsLost n7 NumberOfIbsOverrun ibs in band signaling n8 NumberOfCasOverrun Table 7 20 RTP stop me...

Page 164: ...odem 9 V32_AA V 32 AA calling modem tone 1800 Hz 10 V22_USB1 V 22 USB1 V 22 bis unscrambled bina ry ones 11 V8_BIS_INITIATING_DUAL_TONE V 8bis initiating dual tone 1375 Hz and 2002 Hz 12 V8_BIS_RESPON...

Page 165: ...has been recognized lev Signal level in dBm dur Tone duration pstn type mt1 dad num oad num cc value cc cc id id c c ctrl ch cr cr Table 7 24 Internal protocol interface Trace Output Description type...

Page 166: ...ossible h245 dir tt cr cr Following this trace output either a detailed description of the message and its corresponding message type including negotiating information or trace output elements that ar...

Page 167: ...ffered see Table 7 11 the list of the peer s codecs appears behind peer and cfg shows which codecs are defined in the VoIP profile OpenLogicalChannel cn cn cpr comp sessid sid ctrl ip address rtcp por...

Page 168: ...n Table 7 32 Message IDs for request message ID Message 0 NonStandard 1 MasterSlaveDetermination 2 TerminalCapabilitySet 3 OpenLogicalChannel 4 CloseLogicalChannel 5 RequestChannelClose 6 MultiplexEnt...

Page 169: ...ultiplexEntryAck 13 RequestMultiplexEntryReject 14 RequestModeAck 15 RequestModeReject 16 RoundTripDelayResponse 17 MaintenanceLoopAck 18 MaintenanceLoopReject 19 CommunicationModeResponse 20 Conferen...

Page 170: ...2 MasterSlaveDeterminationRelease 3 TerminalCapabilitySetRelease 4 OpenLogicalChannelConfirm 5 RequestChannelCloseRelease 6 MultiplexEntrySendRelease 7 RequestMultiplexEntryRelease 8 RequestModeRelea...

Page 171: ...ication 21 FlowControlIndication 22 MobileMultilinkReconfigurationIndication Table 7 35 Message IDs for indication message continued ID Message H225 GatekeeperRequest to ip addr H225 GatekeeperConfirm...

Page 172: ...nfirm ip addr cr cr H225 AdmissionReject ip addr reason reason Table 7 38 Gatekeeper 2 Trace Output Description reason Admission reject reason see Table 7 42 H225 GkDisengage cr cr to ip addr H225 Dis...

Page 173: ...Supported 8 TransportQOSNotSupported 9 ResourceUnavailable 10 InvalidAlias 11 SecurityDenial 12 RullRegistrationRequired 13 AdditiveRegistrationNotSupported 14 InvalidTerminalAliases 15 GenericDataRea...

Page 174: ...Gatekeeper messages ID Message 0 GatekeeperRequest 1 GatekeeperConfirm 2 GatekeeperReject 3 RegistrationRequest 4 RegistrationConfirm 5 RegistrationReject 6 UnregistrationRequest 7 UnregistrationConfi...

Page 175: ...rcesAvailableConfirm 28 InfoRequestAck 29 InfoRequestNak 30 ServiceControlIndication 31 ServiceControlResponse Table 7 43 Unknown Gatekeeper messages continued ID Message Table 7 44 ENUM output Trace...

Page 176: ...ger connection g 99 moip accept rc 2 ipad ip address port port The following output shows the direction In Out for the packet and the size g 99 moip direction length All other trace output appears in...

Page 177: ...ssages depending on the call state d ctrl dtmf message type id call state 0 The following output shows that the media channel has been designated for DTMF tone recognition Table 7 47 DTMF output incom...

Page 178: ...s are needed xbri tz1 start totalimage_bri img The following files are optional ipupdate tz2 the DynDNS driver httpd tz2 and httpd izg the WEB GUI cli tz3 the CLI Table 7 49 DTMF output media channel...

Page 179: ...onnect both Ethernet ports to each other with the help of one Ethernet cable 3 Start the VoIPBox DSL VoIPBox BRI by connecting the power supply 4 Watch the LEDs on the front panel Wait until the red a...

Page 180: ...the software runs longer than 120 seconds this file will be removed 3 If the VoIPBox DSL VoIPBox BRI restarts the contents of boot starting will be incremented 4 This is done until the value of boot s...

Page 181: ...8 Online traffic monitor...

Page 182: ...ues resetting counters 8 1 1 Calculation and resetting of statistic values Using the following parameter you can copy statistical infor mation into a specified log file at a defined time and date Stat...

Page 183: ...example the system s statistic values are saved every Wednesday into the file asr log and sent to an e mail account The following list shows the statistic values that are calculated for the entire sy...

Page 184: ...must be used StatisticTimeReset path file time day mask or StatisticTimeReset path file time day mask e mail recipient In the following example statistics will be saved every hour on the hour of every...

Page 185: ...Reset must be inactive to avoid repetition 8 2 Generating and retrieving CDRs With the Log and failedlog commands you save CDRs and unconnected calls in the VoIPBox For these parameters Log and failed...

Page 186: ...ily basis please refer to the Chapter 4 2 1 2 With recording of files system maintenance increases You have to be sure to download or delete files and ensure that there is enough disk space left on th...

Page 187: ...nfor mation separated by commas Table 8 2 Call log entries Column Description 0 Version 1 Start time format DD MM YY hh mm ss 2 End time format DD MM YY hh mm ss 3 Source The following format applies...

Page 188: ...NODE num The following entry shows a pabx cfg configuration file changed according to the formula In the following CDR entry num consists of a four digit number 0000 that is included in the CDR Examp...

Page 189: ...onfiguration file changed according to the formula The following CDR entry includes IP addresses for signaling and voice data audio codec and frame size Example 8 9 Activating peer data for VoIP calls...

Page 190: ...cify a file name e g failedlog failed log Once this setting is made recording begins at once Each line represents an unaccepted incoming call with the fol lowing information separated by commas Exampl...

Page 191: ...he text box contains the CDR information ac cording to the format for the entry in Log data cdr log ac count domain A space must appear between cdr log and account domain is optional Enter an sign to...

Page 192: ...x DSL VoIPBox BRI version 21 0 009 Page 192 If you replace the first sign with an the present cdr log will be sent whenecver a new one is generated Example 8 14 Sending CDRs via e mail 2 Log data cdr...

Page 193: ...9 Troubleshooting...

Page 194: ...g problem areas No connection to the system possible please refer to Chapter 9 1 No calls are possible please refer to Chapter 9 2 Software update problems occurred please refer to Chapter 9 3 9 1 No...

Page 195: ...ate failed For more information on software update problems refer to Chapter 9 3 Software update problems Modifications in the pabx cfg cause the problem A hardware issue causes the problem Symptoms T...

Page 196: ...ller and Subscriber en tries and the correct hardware settings Upload the system specific tz1 file again or change it back to its real name Restart the system by resetting the power or by going to you...

Page 197: ...wall is blocking Symptoms There is no connection to the system through the web interface Solution In the GATE Manager go to the boot directory and check if the httpd izg and httpd tz2 files exist If n...

Page 198: ...your network Symptoms The system is not accessible via GATE Manager or FTP The ping command does not work Solution If ICMP is disabled in your network please enable it and check whether this solves yo...

Page 199: ...the problem persists connect your computer directly to the gateway using a crossover cable Make sure your computer uses the same IP range as your gateway Send a Ping from your computer to the gateway...

Page 200: ...oteCode parameter If for instance the configuration is RemoteCode BBB BBB is defined as the dial in prefix for ISDN remote access Check the route cfg file for a matching mapping of an ISDN dial in num...

Page 201: ...port status Verify that layer 1 of your ISDN port is active If not open pabx cfg and examine the ISDN controller configuration for the correct CRC4 mode PRI only The CRC4 mode needs to comply with th...

Page 202: ...ted to an NT port at the peer s side and vice versa Please refer to Table 4 10 on page 67 and Table 4 11 on page 68 for an explanation 9 2 No calls are possible The system can be accessed but no calls...

Page 203: ...l to keep the right order first enable the SIP port then block all udp ports The same applies to RTP ports if all udp ports are blocked the RTP ports need to be enabled first If the VoIP profile s SIP...

Page 204: ...before being able to receive calls Nowadays authentication is mostly done using registrar SIP or gatekeeper H 323 profiles which you configure in the route cfg file If a VoIP call does not arrive on...

Page 205: ...your ISDN port is active If not open pabx cfg and examine the ISDN controller configuration for the correct CRC4 mode PRI only For an explanation please see Chapter 9 1 6 ISDN port not loaded correct...

Page 206: ...ins LAIN restrictions Calls from and to VoIP The VoIP profile in route cfg is causing problems with incoming or outgoing VoIP calls Calls from and to VoIP A technical prefix is causing the problem in...

Page 207: ...not listed in the Licenses field The date in License Term indicates if trial licenses have already expired If the Licenses entry is empty this means that you are either using the wrong software or th...

Page 208: ...ets In the following example the gateway receives a call from the IP 195 4 13 14 There is only one VoIP profile for incoming VoIP calls in the gateway s route cfg file The VoIP profile s VoipPeerAddre...

Page 209: ...t prefix needs to be removed in the MapAll parameter If a call comes in without a prefix and is routed to VoIP where it requires a prefix the prefix needs to be added to the MapAll parameter In the fo...

Page 210: ...for transfer Symptoms The system cannot be accessed via GATE Manager The system can be accessed via GATE Manager but the system type that is displayed in the GATE Manager s General Page is wrong i e...

Page 211: ...em by taking the following actions Connect with your VoIPBox via FTP Change to the boot directory Delete the defective tz1 file Upload the tz1 file again Restart the system by resetting the power or b...

Page 212: ...Appendix A Default config files...

Page 213: ...ion of the controller Here we have the ISDN and the VoIP controller The ISDN controller are configured for point to point connections with a PABX The subscriber set tings define further properties of...

Page 214: ...troller00 10 NT DSS1 PP Controller01 10 NT DSS1 PP Controller02 40 VOIP Subscriber00 TRANSPARENT ROUTER ALARM Subscriber01 TRANSPARENT ROUTER ALARM Subscriber02 TRANSPARENT ROUTER ALARM CHMAX 4 Exampl...

Page 215: ...de Timezone CET 1CEST 2 M3 5 0 02 00 00 M10 5 0 03 00 00 Controller00 10 NT DSS1 PP Controller01 10 NT DSS1 PP Controller02 10 NT DSS1 PP Controller03 10 NT DSS1 PP Controller04 10 NT DSS1 PP Controll...

Page 216: ...ser Pwd XXXXXX vlan 7 Vpi 1 Vci 32 dslif ppp dslppp lock nodeflate novj novjccomp nodetach usepeerdns defaultroute lcp echo interval 10 lcp echo failure 10 debug logfile tmp pppd log iptables iptables...

Page 217: ...tings for the PPPoIP protocol used on the DSL line The iptables settings contains the firewall rules The first line defines IP masquerading for the internal network 192 168 1 0 24 All other lines are...

Page 218: ...etmask or set IpAddress dhcp to get ip address from dhcp server to separate the network interfaces remove from Eth1 2 sections and delete the br0 section br0 IpAddress 192 168 1 2 netmask 255 255 255...

Page 219: ...profile Voip PeerA VoipDirection IO VoipPeerAddress ip address port e g 1 2 3 4 5060 VoipIpMask 0xffffffff VoipSignalling 1 VoipUser VoipPwd VoipOwnAddress optional VoipRegistrar rega VoipMaxChan 4 Vo...

Page 220: ...og renamed daily 62 4 8 failed log renamed once a week 63 4 9 protocol log renamed when file size 1MB 63 4 10 VoIPBox BRI with 4 ISDN ports 68 4 11 VoIPBox DSL VoIPBox BRI with 8 ISDN ports subscriber...

Page 221: ...3 ISDN trace output 154 7 4 ENUM output 175 8 1 Saving and sending statistics 1 183 8 2 Statistics file 184 8 3 StatisticTimeReset 1 184 8 4 StatisticTimeReset 2 184 8 5 Generating and retrieving CDR...

Page 222: ...0 009 Page 222 A 1 Default pabx cfg 213 A 2 pabx cfg of a VoIPBox BRI 2 214 A 3 pabx cfg of a VoIPBox BRI 4 214 A 4 pabx cfg of a VoIPBox BRI 8 215 A 5 Default ip cfg of the VoIPBox DSL 216 A 6 ip cf...

Page 223: ...4 12 70 4 13 pabx cfg Night Parameters 71 4 14 route cfg Restrict Parameters 74 4 15 route cfg Map Parameters 77 4 16 route cfg Redirect Parameters 78 4 17 route cfg VoIP Basic Parameters 80 4 18 rout...

Page 224: ...24 Internal protocol interface 165 7 25 Received from PSTN 1 166 7 26 Received from PSTN 2 166 7 27 H 245 messages 166 7 28 Codec used 167 7 29 Logical channel parameters 167 7 30 H 245 parameters 167...

Page 225: ...List of tables VoIPBox DSL VoIPBox BRI version 21 0 009 Page 225 8 1 1TR6 service indicators 186 8 2 Call log entries 187 8 3 Failed log entries 190...

Page 226: ...oIPBox BRI with 2 BRI and DSL front and rear view 30 3 2 VoIPBox BRI with 8 BRI and DSL front and rear view 30 3 3 ISDN Wiring Scheme 31 3 4 Ethernet connector PIN assignment 32 3 5 DSL connector PIN...

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