9
Malfunctions and fault elimination
104 / 112
DoorLine Pro EXCLUSIVE
9
Malfunctions and fault elimination
The following table contains the most frequently occurring malfunctions and
their correction. In case of further malfunctions, please contact your specialist
dealer or our technical Hotline (see rear side of device).
Malfunction
Reason
Solution
No function
Power supply unit con-
nection of door intercom
system with reverse po-
larity
Connect door intercom
system in accordance
with the connection
diagram (see chapter
Wiring diagram [
21])
Power supply unit de-
fective
Contact Telegärtner Ser-
vice
Door is not unlocked
No relay contact with
the door opener func-
tion is configured
Define a relay contact
in accordance with the
configuration instruc-
tions as a door opener
contact
Door opener not receiv-
ing voltage
No bell transformer was
used. See chapter Con-
nection example for a
door opener and a
door bell [
Voice communication is
not established after
picking up the tele-
phone
Call forwarding is pro-
grammed on a bell
pushbutton
After a door call is set
up with activated call
forwarding, a numeric
key must be pressed in
addition at the tele-
phone
