11
Solutions to frequent problems
PROBLEM
REASON
SOLUTION
The Ethernet LED does not light
up.
The Ethernet cable is not correctly con-
nected. (This is only a problem if you have
decided to connect by cable and not by
wireless network).
Verify that the Ethernet cable is correctly connected to
the Ethernet connector and to the Ethernet card of your
desktop PC or laptop computer (See Step 4 in the section
“Start using your service... ” in this guide).
The DSL LED does not light up.
The phone line cable is not correctly con-
nected.
Verify that the phone line cable is correctly connected to
the DSL connector and to the phone socket (See Step 1 in
the section “Start using your service... ” in this guide).
I cannot access Internet
There is a firewall installed in your com-
puter which prevents the connection to
Internet.
Verify that no firewall that may hinder the connection
to the Internet is installed. See Appendix I of the User’s
Guide contained in the Advanced Settings CD.
The TCP/IP protocol is not correctly installed
for the network adapter used.
You must make sure that the TCP/IP protocol is correctly
installed for the network adapter that the router is to
be connected to. Refer to the Guide on the Ethernet card
and TCP/IP protocol contained in the Advanced Settings
CD.
Sometimes the computer does not receive
the IP address, the gateway or the DNS
server data correctly through DHCP, owing
to the fact the computer and the router are
not simultaneously turned on.
We recommend that you reset both devices, first of all
the router and then the computer.
