F
I R S T
T
H I N G S
4
ISSUE D: January 2002
L TXXX-OM-E Rev B
TAKE ADVAN TAGE OF MAIN TE N AN CE AGRE E ME N TS
We offer a variety of services under the heading of Maintenance Agreements. These give extended warranty
and allow you to budget maintenance costs after the initial three-year warranty has expired. Installation,
training, enhancements, and on-site repairs — among other services — are available through special
supplemental support agreements. Inquire at your L eCroy customer service center or national distributor.
OBTAIN ASSISTAN CE
Help with installation, calibration, and the use of your Waverunner scope in a range of applications is also
available from your customer service center.
RE TURN A PRODUCT FOR SE RVICE OR RE PAIR
If you do need to return a L eCroy product, identify it by its model and
serial numbers (see page 12). Describe the defect or failure, and provide
your name and contact number.
For factory returns, use a Return Authorization Number (RAN),
obtainable from customer service. Attach it so that it can be clearly seen on
the outside of the shipping package to ensure rapid forwarding within
L eCroy.
Return those products requiring only maintenance to your customer
service center.
T
T
I
I
P
P
:
: If you need to return
your scope, use the original
shipping carton. If this is not
possible, the carton used
should be rigid. T he scope
should be packed so that it is
surrounded by a minimum of
four inches (10 cm) of shock
absorbent material.
Within the warranty period, transportation charges to the factory will be your responsibility, while products
under warranty will be returned to you with transport prepaid by L eCroy. Outside the warranty period, you will
have to provide us with a purchase order number before the work can be done. You will be billed for parts and
labor related to the repair work, as well as for shipping.
You should prepay return shipments. L eCroy cannot accept COD (Cash On Delivery) or Collect Return
shipments. We recommend using air freight.
STAY UP-TO-DATE
To maintain your Waverunner scope’s performance within specifications, have us calibrate it at least once a year.
L eCroy offers state-of-the-art technology by continually refining and improving the instrument’s capabilities
and operation. We frequently update both firmware and software during service, free of charge during
warranty.
You can also install new firmware yourself, without the need of a factory refit. Simply provide us with your
Waverunner serial number and ID, and the version number of the software already installed (see page 12),
along with ordering information. We will provide you with a unique option key that has a code to be entered
through the instrument’s front panel to upgrade your software. In addition, the very latest versions of L eCroy’s
unique oscilloscope software applications can be downloaded from the Internet, free of charge. Included are
ScopeExplorer
and ActiveDSO.
