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4.4.2 Out-Of-Warranty Service
The procedure for out-of-warranty service is the same as for in-warranty service, except that
Telect charges a processing fee, and you must submit a Purchase Order along with a Return
Material Authorization (RMA) before returning equipment. Call a Customer Service
Representative for help getting these forms.
The processing fee guarantees a repair estimate and is credited against actual material and
labor costs.
4.5 Repacking For Shipment
Telect is not liable for shipping damage.
1. Tag the equipment showing owner’s name, address, and telephone number, together with a
detailed description of the problem.
2. Use the original shipping container if possible. If you do not have it, package the equipment in
a way to prevent shipping damage. Include the RMA inside the container.
3. Insure the package.
