What to do in the event of a problem?
Event
Test procedure or possible cause
The POWER LED is not lit
Check that the power supply block is properly plugged in.
Check that the power supply cable is properly connected to your terminal.
Check that the electrical socket is working correctly and that your electrical supply is on (power cut").
I can’t connect to the Internet in Ethernet mode
Check that the black (or yellow) Ethernet cable is properly connected to your computer and Modem.
Also check that your computer is properly configured (network configuration menu).
I can’t configure my Modem in Wi-Fi mode
By default, the Wi-Fi port is enabled. But if it is not, fell free to activate it through the Web interface by clicking on the “Wireless”
menu and then ticking the “Enable Wireless” box (refer to the Wi-Fi configuration page).
I can’t use my Modem in Wi-Fi mode
First check that Wi-Fi is enabled both on your computer and modem. Then check that the WEP encryption key has been properly
entered in your Wi-Fi receiver.
Wi-Fi is properly configured but I still can’t connect in
Wi-Fi mode
Check that the Modem is working properly, that your computer’s Wi-Fi adapter uses WEP 128 encryption and that you have
properly entered the WEP key printed on this document (page 5 section 3).
Then eventually, move your Wi-Fi terminal closer to the Modem.
I can’t connect multiple computers to the Modem
Check that each new computer is correctly connected to the Modem (either in Ethernet, USB or Wi-Fi mode) and that the used
mode is correctly configured on each computer.
I can’t surf the Internet
Reboot the modem using the ON/OFF switch on the rear face of the modem
My Internet page “freezes”
Reboot the computer.
When I pick up the telephone, I hear nothing
Please check that your telephone handset is plugged at the back of your modem through the telephone wire that we have provided.
If the light
is not lit when you pick up the phone, please reboot your modem by switching it off for about 20 seconds and then
switching it back on. If it still does not function, please contact our technical support.
FREE Technical Support Hotline
open Monday-Thursday 9:30am-6pm, Friday 9:30am-5pm
by phone:
0805 111 555
(free call)
or by e-mail:
For non-technical issues: 0805 02 4000
(free call)
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