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Telecom R55, User Manual

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39 

TROUBLESHOOTING JOIN ME 

If you are having trouble connecting, check the following before trying again: 

•

 

Make sure the phone is powered ON and that you have connected the 
correct USB data lead securely from the phone to the USB port on your 
computer. 

•

 

Check My Computer    to see if the Join Me CD drive has launched in 
background which may stop you from connecting the Join Me window. Right 
click on CD Drive Join Me and select “Eject” . 

•

 

Check that drivers are installed correctly using Windows Device Manager -  
see zte.co.nz for more details. 

 

  

 

 
 
 
 

Summary of Contents for R55

Page 1: ...1 Telecom R55 Rugged Mobile Phone User Manual ...

Page 2: ...rporation All rights reserved 1st Edition January 2013 No part of this publication may be excerpted reproduced translated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of ZTE Corporation ZTE Corporation operates a policy of continuous development ZTE Corporation reserves the right to make changes and impro...

Page 3: ...the charger 14 1 6 Tips about charging and battery life 15 1 7 How do I set the time and date 15 1 8 How do I lock or unlock the keypad 15 1 9 How to make a voice call 16 1 10 How to answer an incoming call 16 1 11 How to send a Text Message SMS 16 1 12 How to navigate the Menu 17 1 13 Call Features Summary 18 2 Contacts 20 3 Messages and Emails 22 3 1 How to send a Text Message SMS 22 3 2 Attach ...

Page 4: ... a new Mailbox 28 4 Handset Features Applications 29 5 Troubleshooting Technical and Warranty Information 41 5 1 Troubleshooting and FAQ s 41 5 2 Error Messages 43 5 3 Technical Parameters 44 5 4 Support Information 45 5 5 Warranty Information 45 Liquid Damage Important Note Your ruggedised handset is compliant with the IP67 Standard which gives protection from dust and liquid ingress up to 1m dep...

Page 5: ...r level is optimized for best performance and automatically reduces when there is good quality reception Maximum power is only used at the edge of network coverage so under most circumstances the power output is very low Under poor network conditions the phone transmits at a higher power may get hot and have a significantly shorter battery life Declaration of Conformity SAR Specific Absorption Rat...

Page 6: ...nd Key Hold down to power On or Off Press to End a call Display Call Key Call a number answer a call show Call History Key Switch to Meeting Mode Change text modes Key Lock Unlock the keypad Access text symbols Insert a Pause or Wait command Microphone C Key Step back in menus Clear text Earpiece OK Key ...

Page 7: ...7 Handset Overview Volume USB Headphones Charging Port Speaker Camera Camera Key Antenna Port ...

Page 8: ... SMS Message Missed Video Call Message Memory is Full Bluetooth ON New MMS Message Silent Mode TTY Mode Vibrate mode enabled New E mail Call Forward is Active Headset and Vibrate Mode Data channel available New Wap Push Message Data channel active PDP Headset Mode Roaming Memory card inserted High Speed data access FM Radio Flight Mode ...

Page 9: ...9 Menu Quick Reference Guide ...

Page 10: ...10 Menu Quick Reference Guide Continued ...

Page 11: ...hones if required and must be inserted before use Insert the U SIM card with the gold contacts facing down and the bevelled edge on the top left as shown Carefully slide it into the housing observing the correct orientation If your handset displays Enter Handset unlock code The default code is 0000 Enter U SIM PIN Code Enter the PIN supplied with your SIM card No U SIM detected Check the SIM is in...

Page 12: ... shown with the contacts located against the gold springs 3 Press the battery down flush into the case 4 Line the battery cover up correctly from the top down and press firmly into place 5 It is important to keep the battery cover antenna port and USB port cover properly closed to maintain IP67 protection from liquid and dust ...

Page 13: ...Open the back cover locate the memory card holder Insert the memory card as shown with the gold contacts facing down With the microSD card inserted the default storage location for photos etc is the External Memory See Menu Settings Phone Download location to change if required Go to Menu File Mgr arrow right to Memo Card to access the stored files Connect the handset to your computer using the US...

Page 14: ...How do I connect the charger Charge before initial use The plug and socket are keyed so they will only fit together one way Do NOT use excessive force which may damage the USB port Physical damage to the USB port is NOT covered by warranty The phone can also be charged by connecting it to a computer using the USB lead supplied A sound is played when the charger or USB cable is inserted into the ha...

Page 15: ... The phone can be charged in the ON or OFF state When OFF the message Charging battery is displayed When switched ON the battery icon animates until fully charged If charging in the OFF state turn the phone ON by long pressing the red End key 1 7 How do I set the time and date The time and date is set automatically from the network It takes a few seconds to update when the phone is first switched ...

Page 16: ...s active pressing Reject forwards the call to Voicemail 1 11 How to send a Text Message SMS Press the Left Arrow for Messages Press OK to Create Message Enter the phone number directly or press OK to add a Recipient from Contacts or Call History Scroll through the list and press OK to Mark up to 50 Contacts Done when ready The Contact s chosen are added to the Recipients field Press the Down Arrow...

Page 17: ...e the Arrow Keys to move the cursor or press the corresponding number key as shown on the grid below Eg Menu 1 Tools You can also press List to view the menu as in list format Shortcuts From the idle screen the Arrow Keys launch the default Shortcuts as shown TWorld Messages File Manager Calls Change default shortcuts Menu Settings Phone Shortcut keys Icon description OK ...

Page 18: ...s Menu Settings Calls Call barring Call Forward Divert incoming calls to another number Menu Settings Calls Call forwarding Call Log View your missed calls incoming outgoing Call History Press the Call Key or press Menu Call logs Call Waiting If you are already on the phone you hear pips to indicate another incoming call Press Options to switch between the two callers Menu Settings Calls Call wait...

Page 19: ...your Contacts to be called directly from the idle screen Menu Contacts Select the Contact Options Speed Dial Speed Dial Call Press and hold the corresponding key on the number pad to quickly call a Speed Dial Contact From the idle screen press and hold a number key Voice Call Enter the number on the keypad and press the Green Call Key Enter the number Press to End the call Volume Use the side volu...

Page 20: ...reate a new Contact from an incoming call record Press the Call Key Select the call record Press Options Save Add a Contact from an SMS Go to your Inbox and select the required SMS Highlight the embedded number or object then select Use highlighted object from the Options menu Menu Messages Inbox OK to view the SMS Options Use highlighted object New contact Copy Contacts from a SIM card Insert the...

Page 21: ...a Pause or four times for a Wait P and W can also be saved in Contact numbers Search your Contacts Search Contacts to find a particular person Scroll or use the letters on the number pad e g press 5 for J Press the Left Soft Key for Contacts Scroll down or press a letter key to search Set a unique Ringtone or image to a Contact Add a dedicated image and a ringtone to a Contact The Contact must be ...

Page 22: ... the cursor into the text field Enter text by pressing the corresponding multi tap keys for each letter Press the key once for the 1st letter shown on the keys twice for the 2nd letter etc Press the key then the Up Down arrow keys to switch between En Predictive text abc Abc ABC and 123 text modes When completed press the OK Key to Send the message 3 2 Attach a file to send as an MMS From the text...

Page 23: ...owing functions Use highlighted object save a phone number email or link Delete delete the message Forward forward the message to another number Message Details view the message status Move to User folder save the message in a particular folder eg Work Move to U SIM move the message to be stored on your SIM card good for backing up any important messages 3 4 How to receive a Multimedia Message MMS...

Page 24: ...nary You can also press the key to raise the case Eg dave Dave DAVE Unknown words default to Spell Word Enter the correct spelling by multi tap method and save the word in your customer dictionary which is called MyWords In Multi tap modes ABC abc if the next letter is on the same key wait until the cursor appears or press the Right arrow to move the cursor on To insert a space press the 0 key To ...

Page 25: ...ord Type the new word using the ABC abc or 123 modes then press OK to Save it In My Words you can press the Options key to Edit Delete or Delete all words 3 7 Special Characters and SMS Message Length Each time one of these symbols is used 2 standard SMS characters are transmitted This symbol is not part of the standard SMS character set Each time one of these symbols is used the entire message is...

Page 26: ...ssages 3 9 How to send an Email Menu Messages tab right to Email The default Email client is configured for Spark See How to Create a new Mailbox toAdd alternate providers e g internet based mail Sending an Email Menu Messages arrow right to Email New Email Enter the sender address e g username domain com Press the down arrow to access the Copy To Field Press the down arrow to access the Subject F...

Page 27: ... details SSL settings IP Address etc by reference to the other provider Menu Messages arrow right to Email Inbox Options Retrieve New Email messages are delivered to the handset 3 11 How to set up automatic Email Retrieval Menu Messages arrow right to Email Settings Automatic Retrieval Set your required polling time interval to check the server for new Email messages 3 12 What are User Folders Use...

Page 28: ...ider Mailbox name Google SMTP Username Username john gmail com SMTP Password Password xxxxxxxx Add signature Optional My Email address john gmail com Signature Optional Display name John Mail type POP3 Outgoing server send xtra co nz Incoming server pop gmail com Outgoing port 25 Incoming port 995 SSLType SSL Receive Only Mail to retrieve Header orAll Sending options Foreground sending Save to ser...

Page 29: ...Display Brightness Bluetooth Switch on Search and Connect to compatible devices nearby Used for File transfer wireless headsets and car kits Menu Tools Bluetooth Calculator Apply basic maths calculations Menu Tools Calculator Calendar View and set calendar events Menu Tools Calendar Open Add Call Logs View all your incoming and outgoing calls history Menu Call log Shortcut Press the Call Key Camer...

Page 30: ...pplications downloads Menu Games Apps Note there are no pre installed Games GPS Receive a GPS Location fix Menu Tools GPS My Location GPS requires a clear view of the sky Greeting Displayed during start up Menu Settings Display Greeting Keylock Automatically lock the keypad or hold Lock Unlock Menu Settings Phone Auto Keyguard Keypad Light Set the Keypad Backlighting Menu Settings Display Keyboard...

Page 31: ... is used for Join Me and modem functions Use Bluetooth for Dial up networking over Bluetooth Menu Settings Connections PC Connection PIN Code Set your start up PIN code This protects the SIM card only Menu Settings Security Activate security codes PIN code Profiles Group handset behaviours for ringing vibrate etc Menu Sound Profiles Restore Defaults Restore your phone to factory default settings M...

Page 32: ...te mode Menu Sound Profiles Edit Ringing type Video Camera Use the Video Camera Menu Multimedia Video Camera View Pictures View your photos Menu Multimedia Picture All Pictures View Videos View your videos Menu Multimedia Videos All Videos Voice Recorder Record voice memos Menu Multimedia Audio record Wallpaper Set your background image Menu Settings Display Wallpaper World Time Access the World T...

Page 33: ...l bars indicate the number of satellites detected and respective signal strengths Ideally a minimum of 4 satellites should be acquired for an accurate GPS location to be calculated Accuracy depends on how many satellites can be seen and their signal quality GPS location will take a long time to acquire 3 15 minutes in the following conditions a GPS function is being used for the first time b GPS h...

Page 34: ... leaving GPS Status to GPS On there is additional battery power consumed To improve battery performance it is recommended that GPS Status is turned OFF GPS Settings Status when GPS is not in use GPS LOCATION Your current GPS coordinates will be displayed on screen when a GPS request is successful in either decimal default or degrees Go to Menu Tools GPS GPS Settings to change the units if required...

Page 35: ...unction with other software Multi boot systems are not supported The software should be installed and run with the Administrator login Please read the Join Me Help file within the application or see our web site FAQ s at zte co nz Multiple day repeated events are not supported by the handset or by Join Me A maximum of 500 calendar events are supported on the handset and Join Me Calendar functions ...

Page 36: ... installation process follow these steps Connect the phone to your computer using the USB lead provided The Phone Connect Mode window will appear as shown Click on the Join Me button to start installation Mass Storage Mode is only available when there is a microSD memory card in your phone Press to access the files on your memory card ...

Page 37: ...hen double click on Autorun exe application type Follow the prompts to install the software while leaving the handset connected to your computer When the software has been installed allow time for the USB connection drivers to be installed you may need to remove and re insert your device ...

Page 38: ...the Join Me icon in the Start menu or Desktop screen or by pressing the Join Me button described above To connect your phone and start using the Join Me PC suite first press the Connect button Then select your phone model from the pop up screen and click on OK to verify ...

Page 39: ...d the correct USB data lead securely from the phone to the USB port on your computer Check My Computer to see if the Join Me CD drive has launched in background which may stop you from connecting the Join Me window Right click on CD Drive Join Me and select Eject Check that drivers are installed correctly using Windows Device Manager see zte co nz for more details ...

Page 40: ...sktop Clicking on Join Me will open Phone Connect Mode Click on Phone Connect Mode and select PC Tool to install or Mass Storage Mode to access memory card if inserted in phone To run Join Me connect your phone to your MAC which will launch Connect Mode and press on PC Tool to connect with Join Me You can also run Join Me from Applications Join Me ...

Page 41: ...g time This is not a handset setting Please contact your Service Provider to extend the ringing time How do I change the Ringtone Edit the current sound profile and select a new tune from the Audios directory A phone number cannot be dialled Check for network coverage Make sure you have credit Check with your service provider MMS messages cannot be sent or received Check you have data enabled with...

Page 42: ...lock code default 0000 The battery discharges quickly Possible network coverage issue Check the signal strength With only 1 or 2 bars the battery has to work harder to maintain network contact Limit multi media and Bluetooth usage to save power The battery may be worn out I cannot charge the phone Confirm the charger is properly inserted Remove the battery clean the contacts and check it is insert...

Page 43: ...gs Advanced settings 5 2 Error Messages Message Solution No U SIM detected Check a valid U SIM card is inserted See Getting Started Enter PIN code Enter the correct PIN code supplied by your service provider Enter PUK code Contact your service provider to get the PUK code Enter handset lock code The default handset lock code is 0000 File does not exist or is in the wrong format Check the file type...

Page 44: ...Recorder 115MB user memory microSD up to 32GB GPS Battery 1900mA hours Lithium ion Li ion Continuous idle time Up to 400 hours 20 subject to network conditions Continuous talk time Up to 8 hours talk time 20 subject to network conditions Charge time Approximately 3 4 hours Battery Life Approximately 400 charge cycles Supported Files JPG BMP GIF MP3 WAV MID WMA MMF AMR MP4 3GP TXT Bluetooth 2 0 HSP...

Page 45: ...shandling physical damage improper installation including battery and unauthorized disassembly of the product c Water exposure to solvents or any other internal liquid damage caused by misuse or not closing the port covers d Any unauthorised repair or modification e Power surges lightning fire flood or other natural events f Use of the product with unauthorized third party products such as generic...

Page 46: ... away from children In the unlikely event of a battery leak avoid contact with your eyes or skin Flush with water and consult a doctor Observe and obey warning signs at petrol stations airports and hospitals The operation of some medical electronic devices such as hearing aids and pacemakers may be affected by the handset Take care not to allow metal objects such as coins or keys to come into cont...

Page 47: ...bjects At high volume prolonged listening to audio devices can cause hearing loss Do not leave the handset discharged or disconnected for a long time otherwise your personal data may be lost Remember to make backup copies of all important data on the handset Take care when the phone is in your pocket Sitting down may damage the handset It is normal for the handset to become warm while the battery ...

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