Telecom P160S Quick User Manual Download Page 39

Page: 39 / 41

10.0

Troubleshooting

The following troubleshooting information can be used to help solve most common problems.

QUESTION RECOMMENDED

ACTION

There are no DIAL tone

1. Check if there are any loose connections.

Nothing is displayed on the
LCD screen

1. Check if power cord is connected properly.

2. Check if there is 120V AC coming from the power outlet.

How to update Firmware?

1. ATC IP Phone automatically updates firmware when it

powers up (while connected to the internet).

Why can’t I dial my friend’s
SIP number?

1. Check Registrar Server Domain Name/IP address and

Outbound Proxy Domain Name/IP Address (under SIP

Settings in Configuration Menu). Make sure you have the

right Name or IP Address.

2. Check the LCD display on your phone to see if there is a

name or number displayed on the screen. If the name or

number is not displayed, use a web browser and access the

configuration menu. Make sure that the Registrar Server

Domain Name/IP Address is correct.

3. Check the register status under SIP Account Settings in the

configuration menu (from web browser). If your status is

unregistered, it means you do not have a SIP account. Contact

your SIP service provider to get an account.

Why isn’t my firmware
updating?

1. Your IP phone automatically detects for new firmware

when you unplug the power. If new version is available the

phone will automatically update the firmware.

2. Check if FTP address is correct.

Summary of Contents for P160S

Page 1: ...P160S SIP Phone Quick User Guide Version 2 2 ...

Page 2: ... RINGING TYPE 12 6 13 MAC ADDRESS 13 6 14 VERSION 13 6 15 LANGUAGE SELECTION 14 6 16 TIME FORMAT 14 6 17 VOLUME ADJUSTMENT 14 6 17 1 Ringer Volume 14 6 17 2 Speaker Volume 15 6 17 3 Handset Volume 15 7 0 USING THE CONFIGURATION MENU 16 7 1 ACCESSING CONFIGURATION MENU 16 7 2 WEB LOGIN SETTING 16 7 3 MANAGEMENT SETTING RESTORE FACTORY SETTING 17 7 4 MANAGEMENT SETTING FIRMWARE UPDATE 18 7 5 NETWORK...

Page 3: ...P Number 30 8 2 SPEED DIALING 31 8 3 ANSWERING A PHONE CALL 31 8 4 SWITCHING TO ANOTHER LINE 31 8 5 MUTE 31 8 6 CALL TRANSFER 32 8 7 REDIAL 32 8 7 1 Last Dialed Number 32 8 7 2 Through Call History 32 8 8 ON HOLD 33 8 9 CALL FORWARD 33 8 10 THREE WAY CONFERENCE 33 9 0 USING THE PHONEBOOK 34 9 1 DIALING FROM THE PHONEBOOK 34 9 2 STORING A NUMBER 34 9 3 EDITING A NUMBER 35 9 4 DELETING A NUMBER 35 1...

Page 4: ...lephone and have it ready to run within a few minutes Please follow the user guide carefully as troubleshooting the telephone can be very difficult and time consuming 2 0 PACKAGE CONTENT The following materials are included in the package Please check the package to ensure that all the materials are listed below Contact your supplier immediately if an item is missing IP Phone Model P160S Power Ada...

Page 5: ...l P160S 6 Redial Call History 7 Hold 5 Transfer 4 Mute Function 16 Numeric Keypad 1 2 x 16 Characters LCD Display 14 3 Way Conference 13 Voice Message 2 OK Right 12 Cancel Left 15 Phone Book 3 Menu 8 Speaker Phone 9 Speaker Phone Indicator 11 Up 10 Down ...

Page 6: ...ine 6 Redial Call History Redial last dialed number access redial menu 7 Hold Place the person on the other line on hold answer call waiting 8 Speaker Phone Enable user to use the phone without using the handset 9 Speaker Phone Indicator Indicates that phone is currently in speaker phone mode 10 Down Cycle through the phone menu adjust volume 11 Up Cycle through the phone menu adjust volume 12 Can...

Page 7: ...4 5 0 CONNECTING THE IP PHONE Connect the IP Phone as the following diagram Wide Area Network Internet Cable xDSL Modem Power Adapter Router HUB Ethernet Cable Ethernet Cable ...

Page 8: ...IALUP ENABLE ADSL DIALUP DISABLE ADSL ID mike_2004 ADSL Password DHCP ENABLE DISABLE IP Address AUTO IP Address 061 063 083 254 Subnet Mask AUTO Router IP AUTO Subnet Mask 255 255 254 000 Router IP 061 063 083 254 SNTP Server IP 216 133 140 77 SNTP Cycle 01 ENABLE DISABLE select enable or disable AUTO IP address given by the router or ISP ...

Page 9: ...F User Busy ENABLE DISABLE CF No Answer ENABLE DISABLE Anonymous Call ENABLE DISABLE Anony Call Rej ENABLE DISABLE Ring Type Ringing1 2 3 4 MAC Address 00D0E90137DB Version V 02 08 Press the MENU key UPDATE CHANGES OK OR CANCEL Ringing1 2 3 4 select ringing1 2 3 or 4 ...

Page 10: ...BLE or DISABLE NOTE 3 Left arrow key can be used as Backspace key 6 2 Display Name 6 3 ADSL Dialup Some Internet Service Provider mostly ADSL uses PPPoE which requires that the user enter an ID and a password to access the Internet In this case enable ADSL DIALUP and enter the PPPoE ID and PPPoE password ENABLE ADSL Dialup 1 2 Press Enter the display name Display Name kevin Press Use to select ENA...

Page 11: ...lugged into a different place in the network If your ISP provides static IP address you must disable DHCP and enter the IP address provided ENABLE DHCP 1 2 Press Enter ADSL password Press Press to select DISABLE Press Use or to set DHCP to ENABLE Press IP address automatically acquired ADSL Password ADSL DIALUP DISABLE DHCP ENABLE IP Address 61 63 83 96 ...

Page 12: ...ss Subnet mask automatically acquired Subnet Mask 255 255 254 0 Press Use or to set DHCP to DISABLE Press Enter the IP address Press Router IP automatically acquired Router IP 61 63 83 254 DHCP DISABLE IP Address 061 063 083 019 ...

Page 13: ...ore this section SNTP Server IP address can be either URL or IP 6 6 Do Not Disturb This setting allows the user to reject all incoming phone calls Press Enter the subnet mask Press Enter the router IP address Press Enter SNTP server IP or URL Press Use or to select ENABLE or DISABLE Subnet Mask 255 255 254 000 Router IP 061 063 088 019 SNTP Server IP 216 133 140 78 Do Not Disturb DISABLE ...

Page 14: ...nformation on call forwarding 6 8 CF call forward User Busy Forward all the incoming calls to another number when user is busy on the phone 6 9 CF call forward No Answer Forward all incoming calls to another phone number after a certain number of rings Press Use or to select ENABLE or DISABLE Press Use or to select ENABLE or DISABLE Press Use or to select ENABLE or DISABLE CF Unconditional DISABLE...

Page 15: ...Anonymous Call Rejection Reject any anonymous incoming calls 6 12 Ringing Type Select the ring tone There are four ring tones in total Press Use or to select ENABLE or DISABLE Press Use or to select ENABLE or DISABLE Press Use or to select the ring type Anonymous Call ENABLE Anony Call Rej DISABLE Ringing Type Ringing4 ...

Page 16: ...This menu displays the MAC address User cannot modify MAC address 6 14 Version Version menu displays the firmware version You cannot modify the version number Press MAC address is displayed on the screen Press Firmware version is displayed on screen MAC Address 00D0E9017DB Press to exit menu When asked to save or cancel press to SAVE Version V 02 08 MENU ...

Page 17: ... or 24hr time format 6 17 Volume Adjustment 6 17 1 Ringer Volume While the handset is in place Press to increase the ringer volume and to decrease the ringer volume Press followed by Use or to select the preferred language Press when done Language English Press followed by Use or to select the time format Press when done Time Format 24Hours ...

Page 18: ...olume While the handset is in place Press Press to increase the speaker volume and to decrease the speaker volume 6 17 3 Handset Volume Pick up the handset and press to increase the volume or press to decrease the volume ...

Page 19: ...tion Menu Open the web browser ie Internet Explorer Netscape Type in the IP Address of the phone followed by 9999 IP address is provided by your Internet Service Provider ISP If your ISP supports DHCP you may obtain the IP address from you phone Press MENU and scroll down to IP address Enter User Name and Password leave User Name and Password blank if you are installing the phone for the first tim...

Page 20: ...TP Server Enable or disable TFTP server to allow transfer of firmware from a computer to the IP phone FTP Client Enable or disable IP phone to download files from FTP server and update the firmware automatically Remote Config Password Remote password to access the configuration menu from VoIP software You may download this software from your supplier s website Default password is 1234 7 3 Manageme...

Page 21: ...in ID provided by your supplier Login Password Login password provided by you supplier Firmware Filename Updated firmware filename Do not change the file name unless specified by your supplier 7 5 Network Setting DHCP Select DHCP if you have cable internet DHCP Server Dynamic Host Configuration Protocol DHCP Server address This IP address information is obtained automatically from your ISP DNS Ser...

Page 22: ... provided by your ISP 7 7 Network Setting Static IP Choose Static IP network setting if all Wide Area Network IP is provided to you by your ISP IP Address IP address assigned to you by your ISP Router IP Router IP address Subnet Mask Subnet mask address DNS Server DNS server address provided by your ISP NOTE RESTART the system for new settings to take effect after you modify the IP address ...

Page 23: ...s information from your SIP service provider SIP Phone Port Number SIP phone port number Registrar Server Domain Name IPAddress Registrar server domain name or IP address Registrar Server Port Number Registrar server port number Authentication Expire Time The time that the phone waits to connect to the SIP server after the user dialed a number If still not connected the phone will disconnect and r...

Page 24: ... end to end transfer of data with real time characteristics such as streaming audio and video Prack Prack ensures that media information is exchanged and that network checks before connecting the call Select Enable for a more reliable connection Session Refresher Select None to disable SIP session timer support Select UAC to initiate SIP request Select UAS to receive SIP request and then return a ...

Page 25: ... dial User Name of default account is displayed on the receiver s IP phone Account Active Enable or disable this account Display Name Display name on the IP phone SIP User Name User name Authentication User Name Name used to access SIP server Authentication Password User password to access SIP server Register Status Displays if the current phone is registered or unregistered with SIP server ...

Page 26: ...mine the types of NATs and firewalls are in between them and the internet STUN also provides the ability for applications to determine the public IP addresses allocated to them by the NAT STUN Domain Name IP Address Enter STUN domain name or IP address if STUN is enabled UPnP Enable or disable universal plug and play Some NAT supports UPnP so STUN is not required and must be disabled ...

Page 27: ...acket length VAD VAD detects voice activity and adjusts the signal to a target power level It ensures that background noise or echo does not get amplified to the target power level DTMF Method Select the tone method for IP phone Voice TOS Sets the type of service for this Internet datagram VLAN VLAN Priority VLAN ID Enable or disable virtual LAN Set the virtual LAN Priority Virtual LAN ID ...

Page 28: ...elect the type of ring 1 to 4 Hold Tone Select melody or tone when HOLD key is pressed Do Not Disturb Reject all incoming calls Call Waiting Enable or disable call waiting Anonymous Call If DISABLE is selected full URI and name are sent to the receiver s phone when the user makes a phone call The URI and name of the caller are displayed on the receiver s phone When Full URI is selected only user n...

Page 29: ...e timer Click Busy to enable call forward to another number when user is busy on the phone Click Unconditional to transfer all incoming calls to another number Enter the call forward number on the text box 7 14 Phone Setting Timer NTP Recycle NTP recycle time Inter Digit The time interval that the IP phone waits to detect the end of DTMF digits No more digits are accepted after this period and the...

Page 30: ...ne will automatically disconnect Hold Recall The time interval that the caller is put on hold before the phone automatically disconnect Auto Speaker Off The time interval that the speaker phone is on before turning off automatically due to inactivity 7 15 Call Tracing Log Call Tracing Log keeps a record of all the phone activities This log is used by our engineers to troubleshoot hardware problems...

Page 31: ...d To modify delete select the name from the list and click modify delete Name Name that you would like to add Number Phone number that corresponds to the name 7 17 Speed Dial Speed dial numbers can be accessed from the IP phone Refer to section 8 2 for speed dial info Number 0x Speed dial phone number 0x is the speed dial number ...

Page 32: ...29 7 18 Restart System Click Restart to update all the modifications and reboot the system ...

Page 33: ...ial IP address For example dialing 192 168 0 1 3 Press OK or wait until the timer expires to dial 8 1 2 SIP Number Note You have to register with SIP server to use SIP number 1 Lift handset or press SPEAKER button 2 Dial SIP number For example dialing 1866 3 Press OK or wait until the timer expires ...

Page 34: ... When phone rings 1 Lift handset or press SPEAKER button to begin conversation 8 4 Switching to Another Line While having a conversation 1 Press Hold to switch to another line 8 5 Mute Note While mute is activated sound from the caller can be heard from your speaker but your sound can t be heard by the caller While having a conversation 1 Press Mute You may press Mute key again to resume conversat...

Page 35: ...eturn to idle mode press CANCEL key 8 7 1 Last Dialed Number 1 Lift handset or press SPEAKER button 2 Press Redial to dial the last dialed number 8 7 2 Through Call History 1 Press Redial Do not lift the handset when you press Redial 2 Press Redial again to cycle through the dialed missed and received calls 3 Press DOWN key to scroll down the dialed missed or received lists until the number is dis...

Page 36: ...tion 8 9 Call Forward Please refer to IP Phone Setup and Web Browser Configuration section to setup call forwarding 8 10 Three Way Conference 1 Pick up the handset and call Person A 2 After Person A pick up the phone press Hold key to place Person A on hold 3 Dial the extension or phone number of Person B and wait until Person B picks up the phone 4 Press Conference key to begin 3 way conference P...

Page 37: ...ist until the name is displayed on the screen 3 Press OK to dial 9 2 Storing a Number 1 Press and hold the PHONE BOOK key until Name is displayed on the screen 2 Enter a name then press OK 3 Enter the number that corresponds to the name and press OK 4 Press OK again to save the phonebook 5 Repeat Step 1 to 4 to store another phone number ...

Page 38: ...5 Enter a new name and press OK 6 Enter the new phone number and press OK 7 Press OK to save and override the previous name and phone number 9 4 Deleting a Number 1 Press the PHONE BOOK key to access the phonebook 2 Press until the name you want to delete is selected 3 Press the PHONE BOOK key again 4 Select Delete and press OK to delete 5 Press OK again to save the new list on the phonebook ...

Page 39: ...ess under SIP Settings in Configuration Menu Make sure you have the right Name or IP Address 2 Check the LCD display on your phone to see if there is a name or number displayed on the screen If the name or number is not displayed use a web browser and access the configuration menu Make sure that the Registrar Server Domain Name IP Address is correct 3 Check the register status under SIP Account Se...

Page 40: ...ug the power cord back in the IP phone Press and hold MENU key The system should bypass boot up and go straight into phone setup menu Modify the phone setting and make sure you save it before you exit Why do I get Can t Upgrade Now screen when I click Submit in the configuration menu 1 Make sure you exit setting mode phonebook menu speed dial before you click Submit in the configuration menu ...

Page 41: ...5604000046003 ...

Search results

Summary of Contents for P160S

Reviews:

Related manuals for P160S

Brands by name

Popular brands

Telecom P160S, Quick User Manual

Search results

Summary of Contents for P160S

Reviews:

Related manuals for P160S

Brands by name

Popular brands