Can’t make a call?
Check the screen. Are there any of these messages?
‘Please plug in the network cable. Press LEFT ARROW’
• Is the broadband connection working? With all the indicator lights on the
broadband router showing activity?
• Is the ethernet cable plugged into the back of your Telecom Ojo and into your
broadband router?
• If so, then press the left arrow; this will reboot the video phone.
‘Please restart your modem, router/gateway, and Ojo – in that order’
If this message comes up, follow these steps:
• Remove the power cord from the back of your Telecom Ojo
• Reboot your broadband router; usually this just means turning the power off
and on again
• Once the router has rebooted, plug the power back into your Ojo, and let it run
through its normal automatic set up process.
Still can’t connect?
If you still can’t connect, although everything appears to be connected and there
are no error messages showing, try these remedies:
• Call the test number ‘888 TALK’; if it’s working you’ll get a recorded message
• That means that the connection is working. Try making your call again to another Ojo.
Still not connecting? Try this.
If you still can’t connect, follow these steps, starting in the Main Menu:
• Main Menu <select> Connection <select> Profi le <select> use the arrows
to change to Low <select> then save this change with the left arrow
• Try the test number 888 again. If you get the recorded message try calling
another Ojo again.
If you still can’t connect, go back into the Main Menu, and follow these steps:
• Main Menu <select> Connection <select> then use the arrows to scroll
to the bottom of screen and highlight ‘Reset Connection’ <select>
• Once the Ojo’s connection has reset itself and you’ve returned to the main screen,
call 888 to see if it’s working. Try calling another Ojo again.
If your Telecom Ojo is still unable to connect, please call our customer care team
on 0800 4ANOJO (0800 426 656) within New Zealand or +1 801 431 1794
outside New Zealand.
Trouble-Shooting Guide
POWER CORD
POWER BLOCK
(Step 4)
ETHERNET CABLE
(Step 3)
D-LINK MODEM
ADSL CABLE
D-LINK FILTER
TO POWER
SOCKET
ETHERNET CABLE
TO
COMPUTER
TO POWER
SOCKET
TO PHONE
SOCKET
(IN WALL)
MODEM
POWER CORD
YOUR OTHER
LANDLINE PHONE
CAN PLUG IN HERE
There are a few things you’ll need before
installing your Telecom Ojo Video Phone
• A residential broadband connection with a router
• An access line
• Your Visa® or MasterCard®
• The Ojo’s 12-digit Unit ID number. You’ll fi nd this
on the bottom of your Telecom Ojo
Install a router
(If you’ve already got a router or gateway
installed, skip this and go to Step 3.)
• Install your router in accordance with its set up instructions
• Ensure your broadband connection is working through your
router – to do this simply go online and visit telecom.co.nz
If you’re a Telecom Xtra Broadband customer and have
any problems, just call us. It’s a dedicated helpdesk.
Just dial 0800 667 346.
IF YOU’RE WITH A DIFFERENT BROADBAND PROVIDER THEIR HELPDESK
SHOULD BE ABLE TO HELP.
Connect the Telecom Ojo Video Phone
to your router
• Take the ethernet cable provided and plug one end of it into
the router port on the back of your Telecom Ojo (see diagram)
• Plug the other end into an open port on your router (see diagram)
Power up your Telecom Ojo Video Phone
• Plug the power block into the power cord
• Plug the other end into a power socket
• Plug the power connector of the power block into the
“12V” port on the back of your Telecom Ojo (see diagram)
• Your Telecom Ojo start-up sequence has begun.
It’s going to take 2 to 3 minutes
NOTE: IF A PROBLEM IS IDENTIFIED ON SCREEN, DURING STEP 5,
AN OJO REPRESENTATIVE WILL BE ABLE TO ASSIST YOU.
Activate your Telecom Ojo Video Phone
Time to make your fi rst call. Call a Telecom Ojo representative
on the number below to have your service activated. Your Telecom
Ojo uses the same phone number as your home phone for making
video calls, so you have to make your call from your home phone
number to have your service activated.
New Zealand: 0800 4ANOJO (0800 426 656)
Outside New Zealand: +1 801 431 1794
Recording a video greeting
(You don’t have to, but you can.)
The Telecom Ojo has the ability to receive and record messages.
If you’d like to record a video greeting, just follow these steps.
Your video greeting can be up to 30 seconds long.
• On the Home screen, highlight Main Menu and press SELECT
• In the Main Menu, highlight Messaging and press SELECT
• Once you’re in the Messaging Menu, highlight Record Greeting
and press SELECT
• Press SELECT again to record your greeting (press SELECT once
more to end recording)
• Then, in the Messaging Menu, highlight Review Greeting
and press SELECT
IF YOU’RE NOT HAPPY WITH YOUR GREETING, FOLLOW THESE STEPS
UNTIL YOU’VE RECORDED ONE YOU LIKE.
Now, let’s make a video call
To use your Telecom Ojo for video calls, the other party has to have
an Ojo Video Phone too. Here we go!
• Move the camera slider all the way across to the right
• Enter the phone number of the person you’re calling
• Press TALK; a screen will appear showing the number
you’ve just dialled
• When it answers at the other end, you’ll be able to hear the
person, but you won’t be able to see them until they’ve pressed
SELECT on the Ojo at their end
Have a video phone conversation. To fi nish, just press END.
NOTE: IF THE PICTURE OF THE PERSON YOU’VE CALLED LOOKS TOO DARK,
ASK THEM TO ADJUST THEIR LIGHTING, AND IF YOU LOOK TOO DARK IN YOUR
VIDEO SELF-IMAGE, YOUR LIGHTING COULD ALSO NEED ADJUSTING.
For successful installation follow
steps 1-7 in the correct order
Telecom Ojo Video Phone Box Contents (PVP-900)
Please check that your box contains all of these. If any of the parts
listed below are missing, please call customer service.
User Documentation
Telecom Ojo Video Phone
Power Block & Cord Assembly
Ethernet Cable
12V PORT
ROUTER PORT
