Appendix B Appendix B
B.1 Troubleshooting
The following table can help you solve problems during the installation of the router. If you cannot solve the issue,
please contact your distributor for additional information.
Symptom
Solution
None of the LEDs lights up on
the router.
Check the power supply to the router (power source, ON/OFF switch, main power
outlet).
You have forgotten the access
password for the router.
Ignore the configuration through the RESET button as explained in the section rel-
ative to the RESET button.
The
LAN
LED never lights up in
green.
Check the Ethernet cable and the connection to the network.
The
W
LED never lights up in
green.
Check the router’s configuration and that for the remote station(s).
Check the appropriate license is available for its use.
You cannot connect to the
device after updating the soft-
ware.
A failure in the downloading process may have damaged the current software im-
age stored in the memory of the device. This may occur, for instance, when the
device is turned off before buffering is complete. The device will then start up with
special software and configuration modes. You may access the device through IP
address 192.168.1.1/24 and use FTP to re-start the uploading process to this ad-
dress, inserting “root” as the username and no password. Bear in mind that, in or-
der to reach IP address 192.168.1.1/24, you must configure an IP address belong-
ing to that subnet in the device used for FTP purposes.
B.2 Updating the software
The Teldat Connect-4GE router can be updated to new releases. Please ask your distributor for further details on
new releases.
Firmware updating is carried out through a traditional FTP file transfer. For further information on updating firmware
through FTP, please see manual Dm748-I Software Updating, section 1.3
FTP Updating
.
Teldat S.A.
Appendix B
Teldat Connect-4GE Router
17