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User Guide
Metrobility T3/E3 23
Warranty and Servicing
Telco Systems’ Product Warranty
TELCO MAKES NO WARRANTIES EXCEPT AS HEREIN SET FORTH: Telco warrants that the equipment and ac-
cessories manufactured by Telco, when used in the application and manner for which they are intended, will be free from
defects caused by faulty material or poor workmanship from the date of shipment. This warranty is subject to change at
any time. The warranty that applies is that which is in effect at the time the equipment ships. Warranty period is specific
to particular product offerings. These periods are as follows:
Metrobility Products- 1 year
IP and EdgeGate Products – 1 year
Telco’s liability under this warranty is limited to, the obligation, at Telco’s sole option, to repair or, to replace at Telco’s
plant at Massachusetts, any part found to be defective under normal use and service within the warranty period specified
herein, provided:
a) Telco is promptly notified in writing upon discovery of such defects;
b) The defective parts are returned to Telco, transportation charges prepaid in accordance with Telco’s
instructions;
c) Telco’s examination shall disclose to its satisfaction that such defects have not been caused by misuse,
abuse, neglect, accident, or adjustments other than those specified in the Telco Operating and Maintenance
Manual. Telco shall have no responsibility under this warranty for defects, which have been caused by
misuse, abuse, improper application, repair, alteration, accident or negligence in use, storage, transportation
or handling. Further, the original identification markings must not have been removed, defaced or altered.
d) Equipment has been installed and operated, and maintained, in complete accordance with the Telco Oper-
ating and Maintenance Manual, and good engineering practice.
Though component parts of Telco-manufactured goods are covered by the above warranty, TELCO MAKES NO WAR-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE NOR ANY OTHER WARRANTY,
EXPRESS OR IMPLIED, FOR ANY EQUIPMENT OR MERCHANDISE NOT MANUFACTURED BY TELCO (FOR
EXAMPLE BUT WITHOUT LIMITATION, ACCESSORIES AND AUXILIARY ITEMS).
However, Telco will cooperate reasonably with Purchaser in attempting to secure, where possible, the benefit of any
warranties which the manufacturer of such non-Telco items may provide. All ordered replacement parts or parts replaced
during the warranty period assume the unexpired portion of the original parts warranty or ninety (90) days from date of
shipment, whichever is longer.
Replacement, Repair or Refund Procedure for Hardware:
Telco’s sole obligation under this express warranty shall
be, at Telco’s option and expense, to repair the defective product or part or deliver to Customer an equivalent product or
part to replace the defective item. All products that are replaced will become the property of Telco Systems. Replacement
products or parts may be new or reconditioned. Telco warrants any replaced or repaired product or part for ninety (90)
days from shipment, or the remainder of the initial warranty period, whichever is longer. Telco reserves the right to refund
the purchase price paid for the defective product as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number:
Please contact the party from whom you purchased the
product. If you purchased the product directly from Telco Systems, contact the Telco Systems Customer Care Group.
Software:
Telco warrants to Customer that each software program licensed from it will, if operated as directed in the
user documentation, substantially achieve the functionality described in the user documentation for a period of ninety
(90) days from the date of purchase from Telco or its authorized reseller. No updates or upgrades are provided under
this warranty. Telco’s sole obligation under this express warranty shall be, at Telco’s option and expense, to refund the
purchase price for the software product or replace the software product with software which meets the requirements of
this warranty as described above. Customer assumes responsibility for the selection of the appropriate programs and as-
sociated reference materials. Telco expressly disclaims any warranty or representation that its software products will meet
Customer’s requirements or work in combination with any hardware or software products provided by third parties, that
the operation of the software products will be uninterrupted or error free, or that all defects in the software products will
be corrected.
The foregoing warranties are in lieu of any and all other warranties, expressed or implied, including, but not limited to,
warranties of merchantability, fitness for a particular purpose or against infringement of any rights of third parties. Telco’s
liability on any claim for money damages (including, without limitation negligence for any loss or damage arising out of,
connected with, or resulting from the sale of products hereunder, or from the performance or breach thereof, or from the
design, manufacture, sale, delivery, resale, installation, inspection, repair, operation or use of any merchandise manufac-
tured by Telco) shall in no case exceed the price allocable to the merchandise or part thereof which gave rise to the claim.
Purchaser will hold Telco harmless with respect to any claims or actions by third parties. In particular, Telco expressly
disclaims and shall in no event be liable for any indirect, special, incidental or consequential damages.
