• Board level (such as System)
• Area to be tested (such as System Board)
• Feature to be tested (such as Communications)
• Actual tests
Using the Log directory
You can use Microsoft Windows Explorer to copy the log files from:
C:\ProgramData\Tektronix\AWG\AWG5200\Logs
to
a safe service copy location. This can be done without the application running.
This directory contains XML files, which show statistics about the instrument diagnostics that have been run. Files that you want to look at
are those starting with result, such as resultHistory (raw data from the log at the bottom of the screen when you are running diagnostics)
and calResultHistory (raw data from the log at the bottom of the screen when you are running calibration), and calResultStatistics.
Copy the diagnostic logs from the AWG onto your computer, where you can use an XML editor to view the logs. To import the logs into an
Excel spreadsheet, use the import commands in Excel, for example: Data->From Other Sources ->From XML Data Import (choose file to
open with *Statistics in name).
Files and utilities
System. When you select the About my AWG button under Utilities, the first screen shows information such as the installed options,
instrument serial number, software version, and PLD versions.
Preferences. Check to be sure that the problem is not caused by something being disabled, such as the display, security (USB), or error
messages. The error messages appear in the lower left part of the screen, so if they do not appear, they might be disabled. Status also
appears in the lower left of the screen.
Diagnostics & Calibration window
When you select the Utilities> Diag & Cal>Diagnostics & Calibration, you open a window where you can run the Self Calibration or
Diagnostics. The screen shows the last time that calibration ran and the internal temperature of the instrument when calibration ran. If the
temperature is out of range, a message alerts you to rerun the self calibration. For information on the self calibration, see the section on
Calibration. This is not the same as a full factory calibration.
Error log
When you select Diagnostics, you can select one or more diagnostics groups to run, then select Start to run. When the tests are complete,
the log will appear in the bottom part of the screen.
You can set the log to show All results or Failures only. If All results is selected, a log file will always be generated. If Failures only is
selected, a log file will only be generated if a selected test fails.
Checking Show Failure Info provides more information about the failed test.
Note: Optimum settings for troubleshooting is to select Failures only and check Show failure details.
Click Copy text to make a text file of the log, which you can copy into a Word file or spreadsheet. The error log tells when the instrument
passed a test, when it failed, and other pertinent failure data. This does not copy the contents of the log file. Access the log files and read
their contents. (See
When you close the Diagnostics window, the instrument goes to the previous state, after running a brief hardware initialization. The
previous state is restored, with the exception that waveforms and sequences are not stored in memory; they will have to be reloaded.
Repackaging instructions
Use the following instructions to prepare your instrument for shipment to a Tektronix, Inc., Service Center:
Maintenance
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