Page 4-1
10 TEGAM WAY • GENEVA, OHIO 44041 • 440-466-6100 • FAX 440-466-6110 • [email protected]
SERVICE INFORMATION
SECTION 4
SERVICE INFORMATION
Preparation for Calibration or Repair Service
The R1L-E2A may only be repaired at TEGAM, Inc., as it is a
labeled unit with requirements for intrinsic safety and use in
an explosive atmosphere. As part of the process in meeting
these requirements, the R1L-E2A internal printed circuit board
has a conformal coating, a large area of hard encapsulation,
and some areas of soft encapsulation. If a problem exists and
repair is required, please contact TEGAM, Inc. for a return
authorization number. You can contact TEGAM customer
service via the TEGAM website,
440.466.6100 (
All Locations
) OR 800.666.1010 (
United States
Only
).
The RMA number is unique to your instrument and will help us
identify your instrument and to address the particular service
request by you which is assigned to that RMA number.
Of even greater importance, a detailed written description of
the problem should be attached to the instrument. Many times
repair turnaround is unnecessarily delayed due to a lack of
repair instructions or of a detailed description of the problem.
This description should include information such as
measurement range, and other instrument settings, type of
components being tested, are the symptoms intermittent?,
conditions that may cause the symptoms, has anything
changed since the last time the instrument was used?, etc.
Any detailed information provided to our technicians will assist
them in identifying and correcting the problem in the quickest
possible manner. Use a copy of the Repair and Calibration
Service form provided on the next page.
Once this information is prepared and sent with the instrument
to our service department, we will do our part in making sure
that you receive the best possible customer service and
turnaround time possible.
Expedite Repair & Calibration Form
