Troubleshooting Guide
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
There is no steam.
The appliance is not plugged in, or not
switched on.
Check that your appliance is correctly
plugged in and switched on.
The water level is too low.
Unplug your appliance and refill it.
The steam pump has not been primed. Press the steam trigger continuously for a
few seconds to begin steaming.
You are using the appliance for the
first time.
Press the steam trigger continuously for a
few seconds to begin steaming.
The water tank is not fully in place.
Ensure that stopper is closed and that the
water tank clicks when put into place.
The appliance is on standby mode.
PLEASE REFER TO THE ‘STANDBY’
section.
The appliance does
not heat.
It is not plugged in, or not switched on. Plug in your appliance and switch on.
The appliance is on standby mode.
PLEASE REFER TO THE ‘STANDBY’
section.
Water leaks.
The water tank is not fully in place or
the stopper is not closed properly.
Ensure that stopper is closed and that the
water tank clicks when put into place.
Steam rate decreases.
Calc is building up.
Refer to ‘ANTI CALC section in
instructions for use.
The steam leaves stains
on the fabric or the
appliance spits
You are using water with additives.
Never add any additive in the water tank.
The appliance has not been cleaned
enough after the descaling operation.
Read carefully the ‘ANTI CALC’ section in
instructions for use.
You are using liquids other than white
vinegar or citric acid to descale the
product.
Use only white vinegar or citric acid
during ‘ANTI CALC’ procedure.
Appliance steams
continuously.
The steam trigger is on the lock
position.
Unlock the steam trigger.