TEFAL cuisine companion, User Manual, Page: 21 / 22

31
EN
PROBLEMS CAUSES SOLUTIONS
Leak through lid.
Volume of ingredients too high.
Reduce the quantity of ingredients pro-
cessed.
The lid is not correctly positioned or locked. Lock the lid correctly on the bowl.
The seal is not present.
Position the seal on the seal holder and
clip the assembly to the lid.
The seal is cut or damaged.
Change the seal, contact an approved ser-
vice centre.
Accessory error.
Check that you are using the recommen-
ded accessory.
Leak through the bowl
spindle.
The seal is not correctly positioned. Position the seal correctly.
The seal is damaged. Contact an approved service centre.
The locking ring (D5) is not locked correctly. Lock the ring correctly (D5) .
The blades do not rotate
easily. Pieces of food that are too big or too
hard. Reduce the size or quantity of the ingre-
dients processed. Add some liquid.
Smell from motor.
On using the appliance for the first time, or
in the event of overload of the motor cau-
sed by too large a quantity of ingredients or
by pieces that are too hard or too big.
Allow the motor to cool down (about
30 minutes) and reduce the number of
ingredients in the bowl.
“STOP” is displayed.
The appliance has detected too many vi-
brations and has changed to the safety
position. Check that you are at the right speed
and that you are using the recommended
accessory.
“SECU” is displayed.
Motor overload caused by too many in-
gredients or pieces which are too hard or
too large or overuse without sufficient
cooling down time.
Allow the motor to cool down (about
30 minutes) and reduce the number of
ingredients in the bowl.
“SECU” is dis red
indicator light is flashing.
Overheating of temperature sensors. Contact an approved service centre.
“Err1” is displayed.
+ red indicator light is
flashing.
The heating element is not working.
Check that the power pins under the bowl
are not clogged. If this is the case, clean
them and try again.
If that still does not work, contact an ap-
proved service centre.
“Err2” is displayed. Electronic fault. Contact an approved service centre.
“Err3” is displayed. Speed fault. Contact an approved service centre.
“Err4” is displayed.
Communication fault with chopper elec-
tronic card.
Contact an approved service centre.
“ntc1” is displayed.
+ red indicator light is
flashing.
Temperature sensor 1 is no longer wor-
king.
Contact an approved service centre.
“ntc2” is displayed.
+ red indicator light is
flashing.
Temperature sensor 2 is no longer wor-
king.
Contact an approved service centre.
Is your appliance still not working?
Contact an approved service centre (see list in service booklet).