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TEFAL / T-FAL* INTERNATIONAL LIMITED GUARANTEE
: www.tefal.com
This product is repairable by TEFAL / T-FAL*, during and after the guarantee period.
TEFAL/T-FAL endeavours to keep most of the stock of the spare parts available for the repair of your product
for up to 5 to 7 years on average, from the last date of production.
Accessories, consumables and end-user replaceable parts can be purchased, if locally available,
as described on the TEFAL/T-FAL internet site www.tefal.com
The Guarantee
TEFAL/T-FAL guarantees this product against any manufacturing defect in materials or workmanship during the guarantee
period within those countries*** as stated in the attached country list, starting from the initial date of purchase or delivery date.
The international manufacturer’s guarantee covers all costs related to restoring the proven defective product so that it
conforms to its original specifications, through the repair or replacement of any defective part and the necessary labour. At
TEFAL/T-FAL’s choice, a replacement product may be provided instead of repairing a defective product. TEFAL/T-FAL’s sole
obligation and your exclusive resolution under this guarantee are limited to such repair or replacement.
Conditions & Exclusions
TEFAL/T-FAL shall not be obliged to repair or replace any product which is not accompanied by a valid proof of purchase. The
product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or equivalent
method of postage), to a TEFAL/T-FAL authorised service centre. Full address details for each country’s authorised service
centers are listed on TEFAL/T-FAL website (www.tefal.com) or by calling the appropriate consumer Service centre set out in
the attached country list. In order to offer the best possible after-sales service and constantly improve customer satisfaction,
TEFAL/T-FAL may send a satisfaction survey to all customers who have had their product repaired or exchanged in a TEFAL/T-
FAL authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and will not cover any damage which occurs
as a result of misuse, negligence, failure to follow TEFAL/T-FAL instructions, or a modification or unauthorised repair of the
product, faulty packaging by the owner or mishandling by any carrier. It also does not cover normal wear and tear, maintenance
or replacement of consumable parts, or the following:
- using the wrong type of water or consumable
- mechanical damages, overloading
- damages or poor results specifically due to wrong voltage or frequency as stamped on the product ID or specification
- ingress of water, dust or insects into the product
- scaling (any de-scaling must be carried out according to the instructions for use)
- damage as a result of lightning or power surges
- damage to any glass or porcelain ware in the product
- accidents including fire, flood, etc.
- professional or commercial use
Consumer Statutory Rights
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer may have or those rights that cannot
be excluded or limited, nor rights against the retailer from which the consumer purchased the product. This guarantee gives a
consumer specific legal rights, and the consumer may also have other legal rights which vary from State to State or Country to
Country. The consumer may assert any such rights at his sole discretion.
***Where a product purchased in a listed country and then used in another listed country, the international TEFAL/T-FAL
guarantee duration is the a in the country of usage, even if the product was purchased in a listed country with different guarantee
duration. The repair process may require a longer time if the product is not locally sold by TEFAL/T-FAL. If the product is not
repairable in the new country, the international TEFAL/T-FAL guarantee is limited to a replacement by a similar or alternative
product at similar cost, where possible.
*TEFAL household appliances appear under the T-FAL brand in some territories like America and Japan. TEFAL/T-FAL are
registered trademarks of Groupe SEB. Please keep this document for your reference should you wish to make a claim under
the guarantee.
For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
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