Problem
Cause
Solutions
• Confirm that a Wi-Fi or Ethernet
Wired connected PC can access the
internet (i.e. can browse the web) using
the same network.
• Check that a DHCP server is available,
or that you have configured a static IP
address on the radio.
• Check that you firewall is not blocking
any outgoing ports. As a minimum the
radio needs access to UDP and TCP
ports 80,443 and 8008, DNS port 53.
Network down
Cannot connect to
Wi-Fi network
Router restricts
access to listed MAC
addresses
Obtain the MAC address from
Configuration > Information
>
Network
> Wi
-
Fi
MAC and add to the allowed
equipment list on your access point.
Note
:
The
radio
has
separate
MAC
addresses
for
wired
and
wireless
networks;
Insufficient Wi-Fi
signal strength
• Check distance to router; see if a
computer can connect to the network in
this location
• Optimize the distance of the router’s
location
Unknown encryption
method
Change encryption method on router.
The radio supports WEP, WPA, WPA2
Firewall preventing
access
If your radio can
connect to the
network
successfully, but
is unable to play
particular stations
• The station is not broadcasting at this
time of the day (remember it may be
located in a different time zone).
• The station has too many people trying
to attach to the radio station server and
the server capacity is not large enough.
• The station has reached the maximum
allowed number of simultaneous
listeners.
• The link on the radio is out of date. This
is updated automatically every day, so
the next time you turn on the link will be
recognised.
No FM reception
FM Radio
reception is poor
• Please carry out “Factory Reset” on the
radio and extend the antenna.
• Move the radio close to the window.
• Please check that the aerial is extended for
the maximum signal strength and adjust
the direction to improve reception.
• Check that you do not have other electrical
equipment too close to your radio, causing
interference.
• Adjust the volume level of the external
powered speaker.
• Please check if the power of the external
powered speaker is switched on.
Windows Media Player: varies —non-
Microsoft firewalls may require
configuration for UPnP.
No sound
13. Trouble Shooting
E
n
g
li
s
h
24/9 Powells Road, Brookvale, NSW 2100, Australia
+61 2 9939 4377
hello
@
tecsunradios
.com.au
25
