Trouble shooting
Trouble
Possible Cause / Solutions
Cannot connect with the device
1.
The Bluetooth function of your device is not enabled.
Refer to the user manual of your device for how to enable the
function.
2.
This product is already connected with another
Bluetooth-enabled device. Disconnect that device and then
try again.
3.
The speaker is not in Bluetooth mode. Press the Mode
button to select Bluetooth mode.
The volume is too low or distortion
Check the volume of the mobile phone, adjust the volume.
Music playing staccato or no sound
Check if the speaker and the mobile phone are in an
effective distance or if there is an obstacle between.
Play/Pause not work
Check if the player is the phone built-in, some players
downloaded later can’t be controlled by the speaker.
The microphone sound quality is too
bad
Change the echo for better microphone sound quality
The speaker volume is low
Turn the Bluetooth device volume to max.
Others
Please contact customer support if you need any other
assistance. We can be contacted at
.
