TECOM WL5020i, User Manual, Page: 9 / 11

9
Troubleshooting
1. Adapter Installation Problems
If your computer cannot find the TECOM Wireless Cardbus Adapter or the network driver
is not installed correctly, check the followings,
Make sure the adapter is securely inserted in the Cardbus slot. when you insert the
wireless adapter into the notebook’s slot, a click should be heard if the adapter is
properly inserted. Check for any hardware problems, such as physical damage to the
card connector.
Try the card in another CardBus slot. If this also fails, test your computer with another
TECOM wireless LAN cardbus that is known to operate correctly.
2. Diagnostics utility
Make sure your computer is using the latest BIOS.
If there are other network adapters in the computer, they may be causing conflict,
remove all other adapters from the computer and test the wireless adapter separately.
Check for a defective computer Cardbus slot. Try the adapter in another computer
Cardbus slot that is known to operate correctly.