911 Service
There are differences between the 911 service dialled
from your new Digital Home Phone service and the
911 service associated with traditional telephone
service. You must inform all users and potential
users of the nature and limitations of the provided
911 service.
Emergency Services
When you dial 911 from your Digital Home Phone
service, your call will be answered by our emergency
service operator. Our operator will verify that you
are still located at the address you have registered
with Distributel. If you are still at this location, our
operator will transfer your call to the appropriate
emergency agency. If you have moved your Digital
Home Phone service equipment, you will need to
provide our operator with your current location.
They will determine the appropriate emergency
agency, and then transfer your call accordingly.
If you will be away from the service location you
registered with Distributel for an extended period
of time and will be taking your Digital Home Phone
service with you, you must update your 911 address
with Distributel to ensure that the appropriate
address is on file in the event of a 911 emergency call.
This process can take up to 5 business days. Contact
one of our customer service representatives to make
changes to your 911 profile.
Important note
There may be an additional delay to transfer your
emergency service call to areas not served by the 911
service associated with traditional telephone service.
When you are outside of Canada
or the United States
If you dial 911 when you are outside of Canada or
the United States, our emergency service operator
will advise you to hang up and find a local phone
and dial the appropriate emergency number (it may
not be 911).
Warning
Power disruptions or failures, Internet Service
Provider (ISP) outages or unavailability and
tampering with equipment will also prevent dialling
to emergency service numbers including 911. The
customer acknowledges and understands that
Distributel cannot be held liable for service outages
beyond its reasonable control. Please read the Terms
& Conditions at www.distributel.ca for full details.
Contact us
We are here to help,
feel free to contact us
with questions or to
provide feedback.
For additional information, please visit the FAQ section
of our website at
www.distributel.ca
. To provide feedback,
please submit a customer review via our website or our
Facebook page. For other questions, please call our
Customer Experience team at
1-877-810-2877
. You can
also receive Technical Support at the same number, or
send an email to
.
180312_DCL_TC4400_DHP_en.1
High Speed Cable Internet
with Yak Digital Home Phone
Setup Guide
