manualshive.com logo in svg

Technicolor MediaAccess TG799vn, Setup And User Manual

Share
Download
Technicolor MediaAccess TG799vn Setup And User Manual Download Page 117

109

11 SUPPORT

DMS-CTC-20110713-0016 v2.0

11 Support

Introduction

This chapter suggests solutions for issues that you may encounter while installing, configuring or using your MediaAccess 
Gateway.

If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com

 

or contact your service 

provider.

Topics

This chapter describes the following topics:

Topic

Page

11.1 Setup Troubleshooting 

110

11.2 General MediaAccess Gateway Troubleshooting 

111

11.3 Wired Connection Troubleshooting 

112

11.4 Wireless Connection Troubleshooting 

113

11.5 Voice over IP Troubleshooting 

114

11.6 Content Sharing Troubleshooting 

115

11.7 Reset to Factory Defaults 

116

Summary of Contents for MediaAccess TG799vn

Page 1: ...SETUP AND USER GUIDE MediaAccess TG799vn v2 ...

Page 2: ......

Page 3: ...SETUP AND USER GUIDE MediaAccess TG799vn v2 ...

Page 4: ...logos are owned by the Bluetooth SIG Inc DECT is a trademark of ETSI DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Ethernet is a trademark of Xerox Corporation Microsoft MS DOS Windows Windows NT and Windows Vista are ei...

Page 5: ... Network Devices to the MediaAccess Gateway 28 3 3 1 Setting up a Wireless Connection 29 3 3 2 Setting up a Wired Connection 30 3 4 Configure the MediaAccess Gateway 31 3 5 Setting Up the 3G Fall Back WAN Connection 32 3 5 1 Managing your Mobile Connection with the MediaAccess Gateway GUI 33 3 5 2 Inserting a Mobile USB Adapter 34 4 Configuration Tools 35 4 1 MediaAccess Gateway GUI 36 4 1 1 Acces...

Page 6: ...Media Server 75 8 2 2 Using the UPnP AV Media Server 76 8 3 The FTP Server 78 8 4 Managing your Shared Content 80 8 5 Safely Removing your USB Storage Device 82 9 Network Services 83 9 1 UPnP 84 9 1 1 Accessing Your MediaAccess Gateway via UPnP 85 9 1 2 Managing your Internet connection via UPnP 86 9 1 3 Configuring UPnP on the MediaAccess Gateway 88 9 1 4 Installing UPnP on Windows XP 89 9 2 Assi...

Page 7: ... 20110713 0016 v2 0 11 3 Wired Connection Troubleshooting 112 11 4 Wireless Connection Troubleshooting 113 11 5 Voice over IP Troubleshooting 114 11 6 Content Sharing Troubleshooting 115 11 7 Reset to Factory Defaults 116 ...

Page 8: ...iv CONTENTS DMS CTC 20110713 0016 v2 0 ...

Page 9: ...yperlink to a Web site Example For more information visit us at www technicolor com This sample text indicates an internal link Example If you want to know more about guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus a...

Page 10: ...2 ABOUT THIS SETUP AND USER GUIDE DMS CTC 20110713 0016 v2 0 ...

Page 11: ... Started Introduction This chapter gives you a brief overview of the main features and components of the MediaAccess Gateway After this chapter we will start with the installation Do not connect any cables to the MediaAccess Gateway until instructed to do so ...

Page 12: ... see 9 Network Services on page 83 Local networking features Wired access for your local network devices via the Ethernet interface For more information see 3 3 Connecting Your Network Devices to the MediaAccess Gateway on page 28 Wireless access for your local network devices via the integrated IEEE 802 11n wireless access point For more information see 5 The MediaAccess Gateway Wireless Access P...

Page 13: ...teway or modem in front of the MediaAccess Gateway will establish the connection to the Internet This scenario is used when The Internet connectivity is provided by another device for example a cable modem The MediaAccess Gateway is used to add specific services to your home network Your service provider is using Ethernet in the First Mile EFM The Ethernet signal is directly coming into your home ...

Page 14: ...ponents Overview This section provides an overview of the different components of the MediaAccess Gateway Topic Page 1 3 1 Power 7 1 3 2 Local Network Connection 8 1 3 3 Broadband Connection 9 1 3 4 Voice Connection 10 1 3 5 Buttons 11 1 3 6 Status LEDs 12 ...

Page 15: ...6 v2 0 1 3 1 Power Overview Power inlet The power inlet allows you to connect the power supply Power switch The power switch allows you to power on off your MediaAccess Gateway Only use the power supply delivered with your MediaAccess Gateway ...

Page 16: ...ess Gateway are Gigabit Ethernet ports and have a maximum speed of 1 Gbps Gigabit per second A LED may be provided per Ethernet port to indicate link integrity or activity USB Port The USB port can be used to Connect a USB mass storage device to share your content for example music movies On your local network via the Network File server or the UPnP AV Media Server On Internet via FTP For more inf...

Page 17: ...ct your MediaAccess Gateway to your service provider s DSL network For more information see 3 1 Connecting the MediaAccess Gateway to your Service Provider s Network on page 22 WAN port This port allows you to use your MediaAccess Gateway as Local Router For more information see 1 2 User Scenarios on page 5 WAN DSL WAN DSL ...

Page 18: ...connection is not available the MediaAccess Gateway will automatically switch from VoIP to the traditional telephone network For more information see 6 1 2 Connection to the Traditional Telephone Network on page 54 PSTN Phone PSTN Phone If your MediaAccess Gateway does not have a PSTN port this means that Your MediaAccess Gateways has an integrated filter The MediaAccess Gateway separates the phon...

Page 19: ... you to add new wireless clients to your network in a swift and easy way without the need to enter any of your wireless settings manually For more information see 5 1 Connecting Your Wireless Client via WPS on page 44 ECO button The ECO button allows you to disable your wireless access point You can do this when you are not using the wireless access point This allows you to save the energy that th...

Page 20: ...and Internet WPS TV Colour State Description Green Solid on All services are available The wireless access point is enabled The other status LEDs are deactivated Blue Solid on All services are available The wireless access point is disabled The other status LEDs are deactivated Red Solid on Some services are not available The MediaAccess Gateway automatically activates the other status LEDs to all...

Page 21: ...h Blinking Network device connected to the Ethernet switch and sending receiving data Off No Ethernet connection on your local network or the status LEDs are deactivated Colour State Description Green Solid on Wireless clients connected no wireless activity Blinking Wireless clients connected wireless activity Off No wireless clients connected or wireless access point disabled or the status LEDs a...

Page 22: ... the Internet sending receiving data Red Solid on Failed to setup the Internet connection Off No Internet connection or the status LEDs are deactivated Colour State Description Green Solid on Registered at your VoIP provider no activity Blinking Registered at your VoIP provider activity Off Not registered to your VoIP provider or the status LEDs are deactivated Colour State Description Green Solid...

Page 23: ...ave the installation information for example user name password service profile provided by your service provider at hand Local connection requirements Wireless connection If you want to connect your computer using a wireless connection your computer must be equipped with a WiFi certified wireless client adapter Wired connection If you want to connect a computer using a wired connection your compu...

Page 24: ...16 1 GETTING STARTED DMS CTC 20110713 0016 v2 0 ...

Page 25: ...d higher Microsoft Windows Vista and higher Microsoft Windows XP Service Pack 2 SP2 and higher Mac OS X 10 6 Snow Leopard Mac OS X 10 5 Leopard Mac OS X 10 4 Tiger You must have administrative rights on your computer If you do not comply with these requirements use the 3 Manual Installation on page 21 Running the Setup wizard To start the Setup wizard 1 Insert the Setup CD into your computer s CD ...

Page 26: ... fully reconfigure your MediaAccess Gateway Setup my computer to connect your computer to the MediaAccess Gateway network Documentation to view a list of the documentation that is available for your MediaAccess Gateway Visit technicolor com to visit the online support sections If you reconfigure your MediaAccess Gateway via the CD menu the MediaAccess Gateway will be reconfigured from scratch All ...

Page 27: ...1 Setup Troubleshooting on page 110 Backup your configuration Once you successfully installed your MediaAccess Gateway it is recommend to backup your configuration This will allows you to return to this configuration when needed for example after misconfiguration For more information see 4 2 Backing Up Restoring your Configuration on page 41 ...

Page 28: ...20 2 GUIDED INSTALLATION DMS CTC 20110713 0016 v2 0 ...

Page 29: ...ng Your Network Devices to the MediaAccess Gateway on page 28 4 Configure your MediaAccess Gateway For more information see 3 4 Configure the MediaAccess Gateway on page 31 5 Connect your DECT phones For more information see 6 Telephony on page 51 6 Share your content or media on your local network continue with 8 Sharing Content on page 69 7 If you purchased the mobile USB adapter setup the 3G ba...

Page 30: ...u are using the MediaAccess Gateway as DSL Gateway continue with 3 1 1 Setting up your MediaAccess Gateway as DSL Gateway on page 23 Local Router continue with 3 1 2 Setting up your MediaAccess Gateway as Local Router on page 26 For more information see 1 2 User Scenarios on page 5 you can use your MediaAccess Gateway in either of the following scenarios ...

Page 31: ...nal It only contains the Voice component and can only be used for connecting phones A Modem DSL output optional This connector offers unfiltered output It contains both the Phone and DSL signal and can be used to connect your MediaAccess Gateway Connecting the cables The procedure to be followed depends on the fact if this filter has been integrated into your MediaAccess Gateway or not Check the l...

Page 32: ... In the DSL Modem output of your splitter filter Directly into the telephone wall outlet if there is no splitter filter between the network terminator and your local phone network Scenario 2 A MediaAccess Gateway without integrated filter Proceed as follows 1 Take the DSL cable This is the grey cable that is included in your box 2 Plug one end of the cable in the grey DSL port on the back of your ...

Page 33: ...backup for your Voice over IP connection When the VoIP connection is down the MediaAccess Gateway will automatically switch back to the PSTN network To setup this backup connection 1 Take a Telephone Cable 2 Plug one end of the cable in the black PSTN port on the back of your MediaAccess Gateway 3 Plug the other end of the cable into the Phone output port of your filter splitter PSTN PSTN ...

Page 34: ...red connectors you can use that cable 2 Plug one end of the cable in the red WAN port on the back of your MediaAccess Gateway 3 Plug the other end of the cable into the Ethernet port of your Internet gateway modem The WAN port can only be used to connect your MediaAccess Gateway to an Internet gateway modem You can not use it to connect other devices for example a computer to the MediaAccess Gatew...

Page 35: ...roceed as follows 1 Connect the power cord to the power port of the MediaAccess Gateway 2 Plug the other end of the power cord into an electrical outlet 3 Press the power button to turn on the MediaAccess Gateway 4 Wait at least two minutes to allow the MediaAccess Gateway to complete the start up phase ...

Page 36: ...our Network Devices to the MediaAccess Gateway Choose your connection method To connect your device via A wireless connection continue with 3 3 1 Setting up a Wireless Connection on page 29 A wired connection continue with 3 3 2 Setting up a Wired Connection on page 30 ...

Page 37: ...lings between the wireless client and the access point Distance between the wireless client and the access point To fully benefit from the improved connection speed offered by the IEEE 802 11n standard it is recommended to only connect IEEE 802 11n wireless clients to your MediaAccess Gateway Connecting older for example IEEE 802 11g wireless clients may also slow down connection speed of the IEEE...

Page 38: ...d for 10 100Mb 1000Mb Gigabit Ethernet Category 6 CAT6 cables are similar to Cat 5E cables but have larger gauge wires and are used for 10 100 1000Mb Gigabit Ethernet This cable is better than CAT5E for Gigabit Ethernet Procedure Proceed as follows 1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your MediaAccess Gateway 2 Connect the other end of the Ethernet cable t...

Page 39: ...consult the help of your web browser Procedure Proceed as follows 1 Open your web browser 2 The MediaAccess Gateway informs you that you have not yet configured your MediaAccess Gateway If this window does not appear browse to http dsldevice lan or to the IP address of your MediaAccess Gateway by default 192 168 1 254 and click MediaAccess Gateway on the menu on the left hand side 3 Click Setup my...

Page 40: ... higher data transfer speeds What do I need To start using 2G 3G as a connection on the MediaAccess Gateway you need A mobile USB adapter A registered Security Identity Module SIM card Configure 2G 3G as WAN connection Proceed as follows 1 Configure your mobile connection For more information see 3 5 1 Managing your Mobile Connection with the MediaAccess Gateway GUI on page 33 2 Insert your mobile...

Page 41: ...menu click Internet Services 3 Click View more for the mobile USB connection The Overview page of the mobile USB connection is shown 4 In the location bar click Configure The Configure page of the mobile connection appears 5 Under Mobile Information update the following fields if necessary APN The public APN used to access the Internet or the private APN to access a local network Operator Mode 2G ...

Page 42: ...oceed as follows to insert the mobile USB adapter 1 Power off the MediaAccess Gateway 2 Insert your SIM card into the mobile USB adapter 3 Plug the mobile USB adapter in one of the USB port s of your MediaAccess Gateway 4 Power on the MediaAccess Gateway If you do not power off the MediaAccess Gateway first the mobile USB adapter will not be detected ...

Page 43: ...he MediaAccess Gateway Setup CD allows you to configure your MediaAccess Gateway and helps you to connect your computers to the MediaAccess Gateway For more information see 2 Guided Installation on page 17 The MediaAccess Gateway GUI allows you to configure your MediaAccess Gateway via your web browser For more information see 4 1 MediaAccess Gateway GUI on page 36 ...

Page 44: ... Introduction The MediaAccess Gateway Graphical User Interface GUI allows you to configure your MediaAccess Gateway using your web browser Requirements JavaScript must be enabled on your browser this is the default setting For more information consult the help of your web browser ...

Page 45: ...rd and click OK 4 The MediaAccess Gateway GUI appears Access the MediaAccess Gateway via UPnP You can also access the MediaAccess Gateway GUI using the Internet Gateway Device IGD icon if your computer runs one of the following operating systems Microsoft Windows 8 Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows XP For more information see 9 1 UPnP on page 84 Remote access It is also...

Page 46: ...ic information on the MediaAccess Gateway Broadband Connection Allows you to view configure your broadband connections Toolbox Allows you to configure the network services and security settings of your MediaAccess Gateway Home Network Allows you to manage your local network Help Allows you to view context related help information Each of these items contain a number of sub menu items Label Descrip...

Page 47: ... indicated by a green traffic light Navigation bar The Navigation bar displays your current position in the MediaAccess Gateway GUI Some page are available in different configuration levels These pages have additional links for example Overview Configure in the right part of the navigation bar that allow you to switch between the configuration levels Content pane The content pane displays the info...

Page 48: ...ded FTP Server for more information see 8 3 The FTP Server on page 78 How to change your password Proceed as follows 1 On the Toolbox menu click User Management 2 In the Pick a task list click Change my password 3 Enter your new password and click OK 4 Your new password is now active The next time that you log on to the MediaAccess Gateway GUI you will have to enter this password It is recommended...

Page 49: ... Save or Restore Configuration 4 Under Backup current configuration click Backup Configuration Now 5 The MediaAccess Gateway prompts you to save your backup file 6 Save your file to a location of your choice Restoring your configuration Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the MediaAccess Gateway m...

Page 50: ...the Internet User name and Password Contains the user name and password are needed to access your MediaAccess Gateway remotely If wanted you can change the automatically generated password in the Password box 3 Click Enable Remote Assistance Accessing your MediaAccess Gateway from the Internet Proceed as follows 1 Open your web browser 2 Type the URL that was listed in the URL field on the Remote ...

Page 51: ...cess point Both built in and external for example via USB clients are available Check the documentation of your computer if you are not sure if your computer is equipped with a wireless client Configuring your wireless clients For more information on how to establish a wireless connection to the MediaAccess Gateway see 5 1 Connecting Your Wireless Client via WPS on page 44 5 2 Connecting Your Wire...

Page 52: ...ave to put both your Wireless USB Adaptor and access point in registration mode PIN code entry You have to enter a PIN code on the Wireless Configuration Utility Procedure for PBC Proceed as follows 1 Shortly press the WPS button on the MediaAccess Gateway 2 The WPS button LED starts blinking orange This indicates that the MediaAccess Gateway is now searching for wireless clients that are in regis...

Page 53: ...ect your access point If this is the case select the access point with the network name that you wrote down Troubleshooting If you are having trouble connecting your wireless client via WPS this may be cause by one of the following reasons WPS can not be correctly executed Configure your wireless manually For more information see 5 2 Connecting Your Wireless Client without WPS on page 46 Your wire...

Page 54: ... manually and you can t remember your settings try one of the following 1 Use a computer that is already connected to your network 2 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 3 On the Home Network menu click Wireless 4 In the upper right corner click Details 5 Under Configuration you can find the network name SSID Security you c...

Page 55: ...he code An application app to interpret the QR code and connect to a wireless network For example if you are using Android on your device you could download Bar Code Scanner from Google Play Procedure Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 Under Home Network click Wireless 3 Under Pick a Task click Gene...

Page 56: ... wireless clients support WPA2 PSK WPA PSK WPA2 PSK This is a mixed mode In this mode WPA2 PSK is the preferred encryption type but wireless clients do not support WPA2 PSK can still use WPA PSK as encryption type Choose this option if not all of your wireless clients support WPA2 PSK or if you are not sure Wireless clients that support WPA2 PSK will use WPA2 PSK the others will use WPA PSK WPA PS...

Page 57: ... a the key of your choice The key must be in one of the following formats 8 to 63 alphanumeric characters For example MyKey123 8 to 64 hexadecimal characters characters from 0 to 9 and from A to F For example C54F48A5 6 Click Apply 7 Reconnect your wireless client s to the MediaAccess Gateway using these new security settings For more information see 5 1 Connecting Your Wireless Client via WPS on ...

Page 58: ...50 5 THE MEDIAACCESS GATEWAY WIRELESS ACCESS POINT DMS CTC 20110713 0016 v2 0 ...

Page 59: ...nternet Gateway Install VoIP software on your computer and make your phone calls via your computer The Technicolor solution With the MediaAccess Gateway you can make both VoIP and traditional telephone calls using a traditional analogue phone or A DECT phone If your MediaAccess Gateway is not powered the traditional telephone network if connected will automatically selected This way you are still ...

Page 60: ...ion see 6 1 1 Connecting a DECT Phone to Your MediaAccess Gateway on page 53 2 Connect your traditional phone s DECT base station or fax to the green Phone port s on the back panel of your MediaAccess Gateway 3 Connect your MediaAccess Gateway to the traditional network For more information see 6 1 2 Connection to the Traditional Telephone Network on page 54 4 Configure the VoIP service on your Me...

Page 61: ...t the MediaAccess Gateway in pairing mode You can do either of the following Press the DECT button on the MediaAccess Gateway until the DECT LED on the front panel starts flashing Via the MediaAccess Gateway GUI 1 On the Toolbox menu click Telephony 2 Under Pick a task click DECT pairing 2 Put your DECT phone in pairing mode Consult your DECT phone s user documentation to register your DECT phone ...

Page 62: ...d filter check if your MediaAccess Gateway has a PSTN port on the back panel for more information see PSTN Port optional on page 10 If your MediaAccess Gateway has A PSTN port Connect the PSTN port to the Phone output of your filter or splitter No PSTN port no connections are needed This is a VoIP only variant All calls passing through the MediaAccess Gateway will be done via VoIP Be aware that if...

Page 63: ...e information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Telephony 3 In the Navigation bar click Expert configure 4 Complete the following fields based on the settings provided by your VoIP provider Proxy Type the URL for example sip provider com or IP address of the proxy Registrar Type the URL for example sip provider com or IP address of the registrar Regis...

Page 64: ...IP account for all connected DECT phones DECT 1 2 3 4 5 to use this VoIP account for one specific DECT phone You can find the number of your DECT phone its display Phone 1 2 to use this VoIP account for the phone connected to the Phone 1 2 port of your MediaAccess Gateway 4 Click Apply Verifying Telephone Connectivity Proceed as follows to verify the voice connection 1 Make sure the MediaAccess Ga...

Page 65: ... on page 37 2 On the Toolbox menu click Address Book 3 The Address Book page appears For each contact you can provide the following information Business to make a call to the contact s business telephone number Home to make a call to the contacts home telephone number Mobile to make a call to the contact s mobile telephone number Other or SIP uri to make a call to the contact s VoIP telephone numb...

Page 66: ...our contact appears on the screen A fixed phone your phone starts to ring 4 Pick up the phone 5 The MediaAccess Gateway is now initiating the call Your contact s phone is now ringing 6 At the end of the conversation click Done to go to the Last Calls page This page allows you to view the statistics of your last calls including the call that you just made You can use the buttons in the Remote Numbe...

Page 67: ...services are supported or activated proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see 4 1 MediaAccess Gateway GUI on page 36 2 On the Toolbox menu click Telephony 3 In the Navigation bar click Configure 4 In the Pick a task list click View Telephony Services 5 Under Telephony Services you can see the services that are supported by your provider In the Activated co...

Page 68: ...vigation bar click Configure 6 Under Telephony services you can now activate or deactivate the services of your choice To Activate a service select the check box next to the service Deactivate a service clear the check box next to the service 7 Click Apply Activating a Telephony Service via Your Phone To de activate one of the services just dial the corresponding code on your phone For example to ...

Page 69: ...an use the following functions To Press Illustration Put an active call on hold and enable a call set up the dial tone is generated R 2 Terminate the call on hold R 0 Terminate an active call and switch to the call on hold R 1 Retrieve the call on hold when there is no active call R 1 Terminate an active call and enables a call set up the dial tone is generated R 9 B A You on hold dial tone B A Yo...

Page 70: ... an active call and an incoming call R 2 B A You active B A You active incoming You press R 1 B A You active B A You active incoming You press R 0 B A You on hold active B A You active on hold You press R 2 B A You on hold active B A You active incoming You press R 2 To Press Illustration Establish a conference call or 3 party connection R 3 During a conference call put B and C on hold R 2 During ...

Page 71: ...Y DMS CTC 20110713 0016 v2 0 Call Transfer If the Call Transfer service is activated you can use the following functions To Press Illustration Transfer a call R 4 B A You active B A You on hold active You press R 4 ...

Page 72: ...eway GUI on page 37 2 On the Toolbox menu click Telephony 3 The Telephony page appears On this page you can see an overview of your last calls 4 To view more detailed statistics click View telephony statistics and logs in the Pick a task list Used icons The call logs use the following icons to illustrate the call type Calling a contact from the call log You can immediately start a new call to one ...

Page 73: ...onsumption of broadband access devices For more information see 7 1 Code of Conduct on page 66 Technicolor power saving innovations To further reduce the power consumption Technicolor has developed the ECO Manager This system constantly monitors the services provided by the MediaAccess Gateway and automatically switches unused services to an ECO friendly state For more information see 7 2 ECO Mana...

Page 74: ...er mode This is a state in which devices are only allowed to use a limited amount of energy to be able to power its components and respond to user activity Example Take the following example The user switches off his computer at 20 00 There are no other devices connected to the MediaAccess Gateway The MediaAccess Gateway switches to low power mode This results in a considerable drop in the overall...

Page 75: ...default but it is possible to disable it via the MediaAccess Gateway GUI To configure power reduction 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 Under Home Network click Wireless 3 In the Navigation bar click Configure 4 Under Configuration Select Power Reduction Enabled to enable power reduction Clear Power Reduction Enabled...

Page 76: ...diaAccess Gateway all services provided by the MediaAccess Gateway that require access to the Internet will not be available For example You will not be able to browse to Internet websites listen to radio streams etc No VoIP calls can be made received You will no longer be able to make or receive phone calls over the Internet Your phone calls will automatically be done via the traditional phone ne...

Page 77: ...services to share your content The following table gives a you a brief overview of the main functions Network File Server UPnP AV Media Server FTP Server Function Store and access your data on your local network Make media files available for UPnP AV capable devices like Media players Set Top boxes from your local network Store and access your data from the Internet Access Read and write Read only...

Page 78: ...mory stick or external hard disk in one of the USB port s of your MediaAccess Gateway By using a USB hub you can connect up to five USB mass storage devices to the MediaAccess Gateway Do not remove your USB storage device without stopping it first otherwise data might be lost For more information see 8 5 Safely Removing your USB Storage Device on page 82 ...

Page 79: ... that you want to use to access the MediaAccess Gateway Server Description Add a short description for what kind of data is stored on the USB storage device Workgroup Enter the same workgroup as used by your computer s Server Enabled Select this option to enable the Network File Server 5 Click Apply 6 All users connected to the MediaAccess Gateway can now access the data on stored your USB storage...

Page 80: ...ion on managed partitions see 8 4 Managing your Shared Content on page 80 4 If you plan to frequently use this folder it might be useful to map this folder as a network drive For more information see the help of your operating system Accessing the shared content on Mac Proceed as follows 1 On the Go menu click Connect To Server 2 The Connect To Server window appears In the Server Address box type ...

Page 81: ...TC 20110713 0016 v2 0 3 The following window appears Select Guest and click Connect 4 If prompted select the partition that you want to open and click OK 5 Your USB storage device is now mounted and is displayed on your desktop ...

Page 82: ...ices To allow you to access your media in a quick and easy way the MediaAccess Gateway scans your storage device for meta data information for example title artist album and stores it in a database When you are looking for a file the MediaAccess Gateway can simply query the database instead of having to go through all the files UPnP AV network components A UPnP AV network consists of the following...

Page 83: ...er UPnP AV Media Server click Server Enabled 5 Click Apply Media Database When you plug in your USB storage device the MediaAccess Gateway will automatically start building the media database This database contains all meta data of the media files stored on your USB storage device To view the status of the media database 1 Browse to the MediaAccess Gateway GUI For more information see Accessing th...

Page 84: ...r will be listed as MediaAccess TGXXX Below you can find a screenshot taken on a smartphone with a UPnP AV client Via this entry you can browse to your media files Windows 7 Windows 7 has native support for UPnP AV It automatically detects UPnP AV and makes your media files available for playback on your Windows Media Player Proceed as follows 1 On the Windows Start menu click Computer and then cl...

Page 85: ...77 8 SHARING CONTENT DMS CTC 20110713 0016 v2 0 4 Windows Media Player starts up Your MediaAccess Gateway s UPnP AV Media Server is listed on the left This entry allows you to browse to your media files ...

Page 86: ...re information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click User Management 3 In the Pick a task list click Change my password 4 Leave the Old Password box empty 5 Type your new password both in the New Password box and Confirm New Password box Enable the FTP Server and select the managed partition Proceed as follows 1 Browse to the MediaAccess Gateway GUI For m...

Page 87: ...s Gateway network you can also access the FTP server using its local address 192 168 1 253 Additional configuration Because most service providers use dynamic IP addresses the IP address of your Internet connection may change frequently This implies that the link to the FTP server will also change every time the public IP changes With Dynamic DNS you can assign a host name to the IP address for ex...

Page 88: ...Shared folder is a folder to share files both on the local network and the Internet This folder can only be accessed via the following server The Network File Server For more information see 8 1 The Network File Server FTP Server For more information see 8 3 The FTP Server Ummanaged vs managed The following table compares the two modes Setting up the managed partition Proceed as follows 1 Browse t...

Page 89: ...wing folders Media Use this folder to share your media files with others users on your network You can store your media files in following subfolders Movies Music Pictures Shared Use this folder to share your other data with other users on your network Optionally users can also access this folder using FTP For more information see 8 3 The FTP Server on page 78 If the above folders already exist th...

Page 90: ...your data To avoid this you must first stop your USB storage device Stopping your USB storage device Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Content Sharing 3 In the Navigation bar click Configure 4 Click Stop 5 Unplug your USB storage device from the MediaAccess Gateway ...

Page 91: ...g features Feature availability Depending on the configuration offered by your service provider some features may not be available on your MediaAccess Gateway For more information contact your service provider Topic Page 9 1 UPnP 84 9 2 Assigning a service HTTP FTP to a Computer 91 9 3 Dynamic DNS 93 9 4 Network Time Server on page 94 94 ...

Page 92: ...1 1 Accessing Your MediaAccess Gateway via UPnP on page 85 If you are using a PPP connection to connect to the Internet you can enable disable your Internet connection without having to open the MediaAccess Gateway GUI For more information see 9 1 2 Managing your Internet connection via UPnP on page 86 You do not have to manually create port mappings to run services on a computer The automatic por...

Page 93: ...hen click Network 2 The Network window appears 3 Right click your MediaAccess Gateway displayed as MediaAccess TGXXX and click View device web page 4 The MediaAccess Gateway GUI appears Windows XP If you computer runs Windows XP 1 Go to My Network Places 2 The My Network Places window appears 3 Double click your MediaAccess Gateway displayed as MediaAccess TGXXX 4 The MediaAccess Gateway GUI appea...

Page 94: ... your MediaAccess Gateway displayed as MediaAccess TGXXX 4 If you are currently Connected to the Internet click Disable to disconnect from the Internet Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the Windows Start menu click Settings Control Panel 2 The Control Panel window appears Click Network and Internet Connections Internet Connecti...

Page 95: ...0713 0016 v2 0 Disabling this feature To prevent that users can connect disconnect you can enable Extended Security This feature is enabled by default For more information see 9 1 3 Configuring UPnP on the MediaAccess Gateway on page 88 ...

Page 96: ...ity If Extended Security is enabled only limited UPnP operation between the host and the MediaAccess Gateway is allowed A local host is not allowed to connect disconnect the MediaAccess Gateway Internet connection You can then only connect disconnect the Internet connection via the MediaAccess Gateway GUI Address translation mappings can only be added or changed via UPnP for the host on which the ...

Page 97: ...elect Networking Services and click Details 5 The Networking Services window appears Select Universal Plug and Play or UPnP User Interface and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish to quit Adding IGD Discovery and Control Your...

Page 98: ...izard appears Select Networking Services in the Components list and click Details 5 The Networking Services window appears Select Internet Gateway Device Discovery and Control Client and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish t...

Page 99: ... a server or an application that acts as a server for example a HTTP server Internet game the initial message will come from the Internet and the MediaAccess Gateway has no information to decide to which computer it should forward the incoming message Solution To avoid this problem you can do either of the following Enable UPnP Assign a game or application to a local networking device UPnP UPnP is...

Page 100: ... Game Application Sharing 3 In the Pick a task list click Assign a game or application to a local network device 4 In the Game or application list click the service you want to run on the computer For example HTTP Server World Wide Web 5 In the Device list select the computer to which you want to assign the service Your computer will be listed with its computer name 6 All incoming requests for the...

Page 101: ...no ip com www dtdns com Procedure Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Dynamic DNS 3 On the Navigation bar click Configure 4 Select the Enabled check box 5 If necessary select the broadband connection to which you want to assign the Dynamic DNS host name in the Interface list...

Page 102: ...ol For more information see 10 4 Wireless Time Control on page 107 Call logs Event logs Requirements Your MediaAccess Gateway must be connected to the Internet Specifying a time server for your MediaAccess Gateway Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the MediaAccess Gateway menu click Configuration...

Page 103: ...Summer Time Select Summer Time if you want the clock to follow daylight saving time In the Time Server box type the address of the time server of your choice for example pool ntp org You can define up to five time servers 5 Click Apply 6 Under Time Configuration you can see the newly applied time ...

Page 104: ...96 9 NETWORK SERVICES DMS CTC 20110713 0016 v2 0 ...

Page 105: ... 0016 v2 0 10 Internet Security Overview The MediaAccess Gateway offers various options to secure your network and network connection Topic Page 10 1 Parental Control 98 10 2 Firewall 103 10 3 Access Control 105 10 4 Wireless Time Control 107 ...

Page 106: ... regular intervals Combining the two filters Address based filtering has priority over content based filtering This means that when you are blocking a specific category you can still access a specific address provided you create a rule to allow access to that URL For example if you are blocking content from the Finance Investment category you can create a rule to make an exception for netbanking m...

Page 107: ...2 address based filter only Take this option if content filtering is not available on your MediaAccess Gateway or you don t want to use it To configure address based filtering 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Parental Control 3 On the Navigation bar click Configure 4 Make sure that the Use ...

Page 108: ...ant to use If you want a more detailed view of the content that will be blocked for this level click the Edit link next to the content level If needed you can change the Name Description and Configuration of the content level 4 Click Apply after you have made your changes Creating your own content level Proceed as follows 1 In the Pick a task list click Create a new content level 2 Enter a Name an...

Page 109: ...Toolbox menu click Parental Control 3 Make sure the Use Address Based Filter check box is selected 4 Type the URL of the Web site you want to block for example mail provider com in the Web Site box 5 In the Action list click Block 6 Click Add Allow access to a specific web site Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI...

Page 110: ...ites Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Parental Control 3 Make sure the Use Address Based Filter check box is selected 4 Type in the Web Site box 5 Click Redirect in the Action list 6 Type the URL of the Web site you want to redirect to for example mycompany com internetpo...

Page 111: ...on see Accessing the MediaAccess Gateway GUI on page 37 2 On the Toolbox menu click Firewall 3 The Firewall page appears In the upper right corner click Configure 4 Under Security Settings select the security level of your choice and click Apply Creating your own security level Proceed as follows 1 In the Toolbox menu click Firewall 2 In the Firewall section go to the Configure page 3 In the Pick ...

Page 112: ...ic this can be a protocol DNS SMTP or a specific MediaAccess Gateway system service 8 Select an Action that should be done on traffic for which the firewall rules applies Accept to allow the traffic to pass Deny to drop the traffic without notification Count to let the traffic pass but count it Hits 9 Click Apply Use Any as IP address in case all traffic for the interface should be parsed Use Any ...

Page 113: ...arning Make sure that the persons using these devices are aware of the time schedule This to avoid the loss of data or unexpected service interruption Requirements Before you can start Your MediaAccess Gateway must be connected to the Internet Your MediaAccess Gateway must use a time server for its time configuration For more information see 9 4 Network Time Server on page 94 Creating an access sc...

Page 114: ...d from 6 00 until 6 59 6 Click Apply 7 The schedule is now active Removing an access schedule By removing the access schedule for a device you will provide it constant access to the Internet Proceed as follows 1 On the Home Network click Access Control 2 The Access Control page appears Under Current Scheduled Devices click the Delete button next to your device 3 This device now has constant access...

Page 115: ...nected to the Internet Your MediaAccess Gateway must use a time server for its time configuration For more information see 9 4 Network Time Server on page 94 Procedure 1 Browse to the MediaAccess Gateway GUI For more information see 4 1 MediaAccess Gateway GUI on page 36 2 On the Home Network click Access Control 3 The Access Control page appears In the Pick a task list click Wireless Time Control...

Page 116: ...108 10 INTERNET SECURITY DMS CTC 20110713 0016 v2 0 ...

Page 117: ...roblem look at the support pages on www technicolor com or contact your service provider Topics This chapter describes the following topics Topic Page 11 1 Setup Troubleshooting 110 11 2 General MediaAccess Gateway Troubleshooting 111 11 3 Wired Connection Troubleshooting 112 11 4 Wireless Connection Troubleshooting 113 11 5 Voice over IP Troubleshooting 114 11 6 Content Sharing Troubleshooting 11...

Page 118: ...k Run c In the Open field type the following path D Setup exe where D stands for the drive letter of your CD or DVD ROM drive Mac OS X a On your desktop double click the CD icon b Double click Menu Your MediaAccess Gateway has not been found If you see this error during setup make sure that The MediaAccess Gateway is turned on and fully initialized Your computer has a valid IP address that is any ...

Page 119: ... contact your Internet Service Provider The Internet LED does not light up If you must authenticate to connect to the Internet make sure that your user name and password are correct Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Broadband menu click Internet Services 3 Under Internet click View More 4 Ch...

Page 120: ...ure that The Ethernet cable is securely connected to the Ethernet port on your MediaAccess Gateway and your computer You are using the correct cable type for your Ethernet equipment that is at least UTP CAT5 with RJ 45 connectors For the Gigabit Ethernet ports you need at least CAT5E But it is recommended to use CAT6 ...

Page 121: ... is low try to reposition the MediaAccess Gateway or if available redirect the antenna s of the MediaAccess Gateway for optimal performance Change the wireless channel Use WPA 2 PSK as encryption For more information see 5 4 Securing Your Wireless Connection on page 48 Change the wireless channel Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the Medi...

Page 122: ...raditional telephone network PSTN If you have problems calling via the traditional telephone network check whether Your phone is correctly connected to the MediaAccess Gateway Your phone is working on the PSTN network Connect your phone directly to PSTN Try to make a phone call The Forced FXO service is activated this means that your service provider may request you to dial an extra prefix for mak...

Page 123: ...he highest available address in your DHCP pool When using the default settings this will be 192 168 1 253 You can always check the IP address as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the Tools menu click Content Sharing 3 Under IP configuration you can find the IP address to use ...

Page 124: ...e MediaAccess Gateway GUI Reset the MediaAccess Gateway via the Reset button Resetting the MediaAccess Gateway via the MediaAccess Gateway GUI Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 37 2 On the MediaAccess Gateway menu click Configuration 3 In the Pick a task list click Reset my MediaAccess Gateway 4 The Med...

Page 125: ...DMS CTC 20110713 0016 v2 0 3 The MediaAccess Gateway restarts Your system administrator may have disabled the physical reset button of the MediaAccess Gateway In this case a hardware reset to defaults is not possible ...

Page 126: ...118 11 SUPPORT DMS CTC 20110713 0016 v2 0 ...

Page 127: ......

Page 128: ...ced are service marks trademarks or registered trademarks of their respective companies Specifications subject to change without notice DMS CTC 20110713 0016 v2 0 TECHNICOLOR DELIVERY TECHNOLOGIES BELGIUM NV Prins Boudewijnlaan 47 2650 Edegem Belgium www technicolor com ...

Reviews:

No comments

Brands by name

Popular brands

Load more brands