Technicolor COM3000, Integrator'S Manual

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Pre-Installation
The COM3000 System is quite a bit different from the AT&T / DIRECTV set-top box (STB)
receiver traditionally used in these installations. The COM3000 does not natively decode any audio
or video, instead relying upon other devices in the system to decode and display the MPEG streams
it produces. Furthermore, the COM3000 does not have any native user interface. Controlling and
monitoring the COM3000 requires a laptop computer. We recommend using the Chrome browser.
9 Training and Support
It is expected that every installer has completed COM3000 training provided by Distributors and
Technicolor. Before starting an installation, you should have the following resources available:
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Access to this manual.
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Contact information for the technical support department of your distributor.
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Remote access to your system
Primary support for all Technicolor products is provided by the distributor who sold the product.
The Technicolor website contains:
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Product Documentation and Manuals
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Software and Release Notes
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Technical Tips
https://www.technicolor.com/distribute/home-experience/mcs-document-library
10 Required Tools
A successful installation is dependent on having the proper tools on the jobsite. Below is a list of
recommended tools.
➢
AT&T / DIRECTV Advanced Installation Meter (AIM).
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Digital signal level meter
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Laptop computer and CAT5 cables
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#10 Torx driver
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It is recommended that a Tv of the same make and model used at the jobsite be available in the
Headend / MDF room for testing.
➢
IPTV installers should have a preconfigured and tested IGMP switch to verify IP outputs from the
COM3000.
11 Pre-Installation Site Requirements
11.1 Site Survey