Technicolor COM3000 Integrator'S Manual Download

Page: 1 / 102

w w w . t e c h n i c o l o r . c o m / m c s

Page 1

Technicolor COM3000

Integrator’s Manual

Summary of Contents for COM3000

Page 1: ...w w w t e c h n i c o l o r c o m m c s Page 1 Technicolor COM3000 Integrator s Manual ...

Page 2: ... w w t e c h n i c o l o r c o m m c s Page 2 Revision Record Revision Date Revision Editor Revision Description 1 1 6 7 2018 Angelo Peruch Final draft for Distribution 6 7 2018 Contents 1 Definitions 10 ...

Page 3: ...raining and Support 22 10 Required Tools 22 11 Pre Installation Site Requirements 22 11 1 Site Survey 22 11 2 Distribution Networks 25 12 Channel Lineup 25 13 External Video Sources 26 14 TV Compatibility 26 15 Installation Guidelines 27 16 AT T DIRECTV Activation 27 17 Getting Started 28 17 1 Assembly 28 17 2 Setting up Multiple Chassis 29 17 3 Chassis Dipswitch 29 17 4 Chassis Dipswitch Settings...

Page 4: ...Options 41 22 3 Channel Tuning Options 42 23 Discover Page 45 23 1 Explanation of Discover Page Fields 46 24 Advanced Edit 48 24 1 The Basic Channel Tune Screen 48 24 2 Advanced Tune 49 24 3 Informational Status 53 24 4 COM51 LED Control Feature 55 24 5 COM51 CAM Log Data 56 24 6 COM51 Software Reset 57 24 7 COM51 File Transfer Utility 57 24 8 COM51 User Configuration Options 58 24 9 COM51 Direct ...

Page 5: ...6 33 3 Adding Welcome Screens to Guide Data 87 33 4 Disabling Welcome Screens 87 34 QAM20 88 34 1 Accessing the QAM Page 88 34 2 Checking Software Version and License Count 89 34 3 Setting QAM Output Channels 89 34 4 Setting Unique RF output to a QAM 92 34 5 Setting Unique outputs to a group of QAMs 93 35 Troubleshooting 94 35 1 Software Version 94 35 2 Verify RF 94 35 3 COM51 Reset Button 94 35 4...

Page 6: ...w w w t e c h n i c o l o r c o m m c s Page 6 ...

Page 7: ...RD 33 FIGURE 14 IGMP SNOOPING SETTINGS 34 FIGURE 15 SAVE START UP CONFIGURATION 34 FIGURE 16 COM400 SOFTWARE VERSION 35 FIGURE 17 COM400 SOFTWARE UPGRADE 35 FIGURE 18 COM3000 USER INTERFACE INTRODUCTION PAGE 36 FIGURE 19 PASSWORD CHALLENGE 37 FIGURE 20 LOCK SCREEN 37 FIGURE 21 SYSINFO PAGE TUNER COUNT 38 FIGURE 22 COM51 TUNER LICENSING 38 FIGURE 23 COM3000 OVERVIEW PAGE 40 FIGURE 24 QAM SUMMARY 41...

Page 8: ...LTI CARD UPGRADE 67 FIGURE 47 COM51 TUNE ALL 69 FIGURE 48 HELP TAB 71 FIGURE 49 COM51 SYS INFO PAGE 71 FIGURE 50 COM3000 HEALTH INFO PAGE 72 FIGURE 51 SYSLOG EXAMPLE 74 FIGURE 52 SYSINFO EPG 75 FIGURE 53 IPG SETUP PAGE 77 FIGURE 54 COM3000 EPG PAGE 78 FIGURE 55 COM51 EPG LOAD 80 FIGURE 56 EPG CHANNEL 81 FIGURE 57 EPG LOGO CREATION 82 FIGURE 58 GUIDE CHANNEL WITH CUSTOM LOGO 82 FIGURE 59 WELCOME PA...

Page 9: ... QAM TAB IP ENTRY 88 FIGURE 69 QAM SOFTWARE AND LICENSE COUNT 89 FIGURE 70 SETTING QAM OUTPUTS 89 FIGURE 71 QAM TABLE 90 FIGURE 72 QAM TABLE 91 FIGURE 73 CHANGING A SINGLE QAM OUTPUT 92 FIGURE 74 INDIVIDUAL QAM OUTPUT CHANGE 92 FIGURE 75 CHANGING OUTPUTS CHANNELS ON A GROUP OF QAMS 93 FIGURE 76 QAM GROUP OUTPUTS 93 FIGURE 77 COM51 RESET 95 ...

Page 10: ...hassis component of the COM3000 System Replaced previous product version COM200 COM51 and COM51 FLX Cards Tuner cards for the COM3000 system Replaced previous product version COM46 Com46A COM3000 This describes the Technicolor system consisting of a COM400 chassis COM51 cards and QAM 20 modulators Replaced previous product COM2000 COM400 Chassis This device houses the COM51 and QAM 20 components i...

Page 11: ... MPEG4 to MPEG2 or the use of a setback box like the Technicolor DCI401MCS http mpeg chiariglione org PC VLC The COM3000 can accept streaming video from a networked PC running VLC an open source video software http www videolan org vlc index html PID Packet Identification Pro Idiom Pro Idiom is an industry accepted hardware based digital rights management encryption technology for video signals br...

Page 12: ...ellite Distribution Network This network consists of the dish LNB and associated equipment necessary to provide KA KU band satellite signals to the COM3000 The COM3000 requires a SWiM 8 signal to each card It is assumed that installation technicians have adequate expertise and proper test equipment required to install the distribution system to AT T DIRECTV specifications SD Standard Definition SW...

Page 13: ...ortant pointers that may come in handy during setup and maintenance 2 1 Intended Usage COMMERCIAL USE This product is designed to go into areas that are not accessible to the public at large and are not for home use Technicolor COM3000 Products provide Head End systems for distribution solutions for the AT T DIRECTV Commercial and Lodging and Institutions L I markets Satellite to QAM and or IP dis...

Page 14: ...ed to tune between 8 base package and 23 channels in increments of one channels per software upgrade QAM20 is capable of 48 QAM channel outputs incrementally licensed from 16 base package to 48 QAM channels in groups of 2 channels per software upgrade The channels are routed to an internal QAM20 modulator for RF output In addition to the RF output the COM51 chassis provides two 10 gigabit and two ...

Page 15: ...ired Vid Play utilizes a free program developed by Technicolor that will stream a MPEG2 transport stream file from a low cost PC not provided to the Technicolor QAM20 modulator for locally originated video programming External content sources such as outboard transcoders and video encoders can be streamed to the Technicolor QAM20 Modulator An electronic program guide that is fully customizable to ...

Page 16: ...h Previous Hardware As shown in Figure 2 the COM400 chassis will support COM46 cards but not QAM6 COM51 Cards will work in COM360 Chassis o Limited to QAM6 capabilities 72 QAM channels 83 IP channels o Limited to 1 Gigabit total IP output Figure 2 Compatibility Matrix ...

Page 17: ...3 800 hours five years Chassis number assigned via dipswitch below top panel access panel Ventilation flows from front air vents to rear exhaust fans Maintain adequate space for free air flow through system Chassis has slots to accept six COM51 and two QAM20 cards COM51 and QAM20 cards are assigned default IP addresses per location in chassis and chassis number 10 Gigabit backplane Ethernet 10 Gig...

Page 18: ...s in one tuner increments Requires a DSWiM input to both inputs for full 23 channel configuration one DSWiM30 per COM51 card SWIM input to input one supports 8 tuners Configurations of more than 8 tuners requires an additional SWiM channel to the second input Hot swappable Recessed reset button LED indicators o See Section 18 Compatible with legacy COM360 chassis and QAM6 modulators Manual softwar...

Page 19: ... a specially configured COM51 card which works only with the Technicolor NTSC 8 analog modulator It will not stream signal to a QAM or ethernet port Only the NTSC 8 will receive data from a COM51A The unit is software upgradable to a standard COM51 for upgrade purposes ...

Page 20: ...ut channels Depending on DIRECTV channel bit rate each QAM channel may support up to three HD or 8 SD program channels Accepts IP input from o COM51 Card o COM46 Card o External MPEG2 transport stream TS Each QAM is individually agile and able to output any channel in a 128 channel range o Low range channels 1 128 o High range channels 26 158 New User interface makes configuration easier than the ...

Page 21: ...w w w t e c h n i c o l o r c o m m c s Page 21 8 System Connections Figure 6 below illustrates connections to a COM3000 system Figure 6 COM51 System Diagram ...

Page 22: ...s to this manual Contact information for the technical support department of your distributor Remote access to your system Primary support for all Technicolor products is provided by the distributor who sold the product The Technicolor website contains Product Documentation and Manuals Software and Release Notes Technical Tips https www technicolor com distribute home experience mcs document libra...

Page 23: ... T DIRECTV and local requirements Headend Location The headend should be in a clean climate controlled environment Additional Considerations Access to grounding location per AT T DIRECTV National Electric Code NEC and local requirements o Note to System Installer This reminder is provided to call the SMATV systems installer s attention to Section 820 93 of the National Electric Code which provide ...

Page 24: ...l installation Familiarize yourself with Television programming requirements Considerations o Is a proprietary software required to create programming files o Is there an onsite server for programming broadcast o What is involved in loading channel lineups to the TVs o Is Technical support available from the TV manufacturer o Will firmware software updates be required on the TVs What is the proces...

Page 25: ...es must be enabled for IGMP Internet Group Management Protocol Network Cabling must be installed in accordance with industry standards COM3000 provides layer two switch in COM400 chassis with IGMPv2 snooping Existing Video Services Careful consideration should be focused on any existing services that will remain on the distribution network It is recommended that you record the RF frequencies of al...

Page 26: ...key loss due to Packet Identifier PID overlap See Section 35 for more information on avoiding Pro Idiom key loss 14 TV Compatibility The Technicolor COM3000 system outputs a MPEG2 transport stream containing the original encoded video stream as available from AT T DIRECTV High definition programming is MPEG4 H 264 with AC3 audio Standard Definition format is MPEG2 with MPEG1 Layer II audio High de...

Page 27: ...igurations The COM3000 system is designed to operate properly in ambient environments of 104 F 40 C or less Controlling and monitoring the COM3000 requires a device with an Ethernet connection and a web browser We have found Chrome to be the best web browser to interface with the COM3000 16 AT T DIRECTV Activation Like any other AT T DIRECTV receiver all COM51s require authorization from AT T DIRE...

Page 28: ... shown in Figure 7 Be sure to line up the cards with the guides in the chassis After inserting the COM51 card finger tighten the two thumb screws to secure the card in the chassis QAM20 should mount in the lower QAM port of the chassis A 10 Torx driver is required to secure the QAM20 in the COM400 chassis Figure 7 Installation of the QAM20 and COM51 Lower Port ...

Page 29: ...M400 chassis as shown below in Figure 8 Figure 8 COM400 Dipswitch Access Panel Facing the back of the chassis the dipswitches are 1 4 from the right to the left as shown in Figure 9 Dipswitch numbers as shown in Figure 9 are added to the photo They are not actually labeled Figure 9 Chassis ID Dipswitch The default IP address of each COM51 card in a system is determined by the chassis ID and slot n...

Page 30: ...DOWN UP 192 168 3 162 11 UP UP DOWN UP 192 168 3 178 12 DOWN DOWN UP UP 192 168 3 194 18 System Power Up Once assembled and connected to RF distribution power up the COM3000 by plugging in the power cord There is no external power switch 18 1 System startup LED Behavior The COM51 card has 6 LEDs on the front panel the top three are PWR Displays solid green when card is powered Activity Flashes gre...

Page 31: ...ing imageA signature Normal Boot ON ON OFF Checking imageB signature Normal Boot OFF OFF ON Booting ImageA Normal Boot ON OFF ON Booting ImageB Normal Boot OFF ON ON Failsafe downloading image Card will attempt TFTP download from 192 168 1 254 COM51 bin Using external TFTP software Fail Safe Mode FLASH OFF OFF Failsafe image download failed reboot after 10 seconds FATAL ERROR OFF FLASH OFF Failsaf...

Page 32: ...ion FPGA loading ON FLASH APG acquisition ON ON Running FLASH OFF Software upgrading FLASH ON Software upgrading FLASH FLASH Software upgrading flash at same time FLASH FLASH Software upgrade failure alternate flash Figure 11 Operational LED Behavior Under normal operations all three LEDs are solid green LED1 ON if all requested tuners are locked LED2 OFF SWM error ON Running FLASH SW upgrading LE...

Page 33: ...0 user interface use the following formula o 192 168 10 chassis id 2 o For most one chassis configurations this would equate to 192 168 10 3 o Login is Admin leave Password field blank Figure 12 Ethernet Switch Interface 19 2 Setting a Password To set a password navigate to Configuration Security Password Figure 13 Network Switch Password Note Be cautious when selecting a password as this setting ...

Page 34: ...registered IPMCv4 Flooding enabled Enable unregistered IPMCv4 traffic flooding The flooding control takes effect only when IGMP Snooping is enabled When IGMP Snooping is disabled unregistered IPMCv4 traffic flooding is always active in spite of this setting Fast Leave Enable the fast leave on the port System will remove group record and stop forwarding data upon receiving the leave message without...

Page 35: ...00 Software Update To upgrade COM400 software navigate to the Upload section as shown in Figure 17 Maintenance Software Upload Use the Choose File to navigate to the folder file location of the new software The file name will display Click Upload Figure 17 COM400 Software Upgrade File upload will take 3 to 4 minutes after which time a screen will appear indicating update is in progress Do not powe...

Page 36: ...s the COM46 The user interface provides an easy means to control and configure the COM3000 system Accessed by entering the IP address of one of the COM51 cards in the system into a web browser s address bar Chrome is suggested browser Clicking on the Technicolor logo on the Introduction Page in Figure 18 will open the COM51 Discover page By default card one in chassis one is always 192 168 3 18 ...

Page 37: ...When you first access a COM system you will be prompted to enter a password as shown below in Figure 19 Figure 19 Password Challenge Once the default password has been entered you can change the password requirement from the Lock tab of the COM51 user interface as shown below in Figure 20 Figure 20 Lock Screen To change the password enter an alpha numeric text in the Password field and click submi...

Page 38: ...the number of licensed tuners the second represents the number of SWiM frequency slots available Tuner licensing is the responsibility of the Distributor who provided the equipment Technicolor will not add tuner licensing to fielded COM51 cards Notes section has been added to SysInfo tab Figure 21 SysInfo Page Tuner Count In addition to the SysInfo page the COM51 will highlight unlicensed tuner nu...

Page 39: ...o l o r c o m m c s Page 39 The final verification of licensing is in the COM51 SysLog A COM51 exceeding the license count will display the following message in the Syslog user err syslog a Need Tuner License File tuners 8 ...

Page 40: ...ion and quick status monitoring of the COM3000 system using a series of pulldown menus to configure each card The Overview page displays the same status information as the Discover page as well as encryption method being used and overall card status The QAM summary displays the IP address and the base channels for each QAM group Figure 23 COM3000 Overview Page ...

Page 41: ... Slot 16 1 1 1X16 1 18 top slot COM400 chassis one 1 0X16 1 2 bottom slot COM400 chassis one 2 1 16 1 19 top slot COM400 chassis two 2 0 16 1 3 bottom slot COM400 chassis two Chassis 1 slot 0 bottom slot 192 168 6 2 IP Displays the default IP address to the QAMs o Hyperlinks The IP hyperlink s are linked to the associated QAM card Alt IP Displays alternate IP address programmed for each QAM Base c...

Page 42: ...vanced edit page Security Figure 25 shows the Security column dropdown which allows you to apply any of the supported security modes to the associated channel Options are None This setting removes all DRM and will only function on standard definition channels Removal of Pro Idiom Encryption from HD channels must be authorized by AT T DIRECTV Pro Idiom This is the standard setting for HD Pro Idiom ...

Page 43: ...e HD channels will display Figure 26 Channel Selection Drop Down Mode Figure 27 shows the dropdown options for QAM and IP output modes Figure 27 Output Mode Major Minor IP Port Figure 28 below shows the Mode column If QAM mode is selected this field allows selection of the major and minor QAM channel The dropdown menu will display channels programmed for QAM output If IP mode is selected the field...

Page 44: ...the stream is not routed to a COM20 card the Bitrate will read 0 0 Figure 29 Bitrate Display SNR and Strength Figure 30 shows the SNR and Signal Strength Display The signal to noise ratio for the tuned channel If the SNR is 10 or below the block will be highlighted yellow Strength displays the relative signal strength for the tuned channel in dBm If the strength is 50dBm or below the block will hi...

Page 45: ...in the Discover page and links to advanced edit pages for feature configurations and troubleshooting The COM51 card issues a discovery call for all other COM51 and COM46 cards in the system and populates a table with basic information on current tuning parameters and RF signal levels Once this information is complete the Discover Web Page showed in Figure 31 is displayed Figure 31 COM51 Discover P...

Page 46: ... column header If the card is sending video to a QAM20 this field shows a snapshot of the output QAM channel and QAM sub channel number If a card is streaming video to outside of the chassis this field will contain the destination IP address Both unicast and multicast addresses are supported Bitrate or Port If some of the programs are streaming to a QAM20 then Bitrate is displayed as the column he...

Page 47: ... yellow highlight Very low SNR 8 results in a red highlight Strength This value provides a value corresponding to the internal Automatic Gain Control setting in the COM51 For optimum performance of the COM3000 this value should be somewhere between 25 and 55 If the Strength is low it will be highlighted in yellow and if the Strength is very low it will be highlighted in red ...

Page 48: ...creen shown in Figure 32 Figure 32 COM51 Basic Tune Screen This page permits two different ways of tuning AT T DIRECTV channels with Pro Idiom encryption Specifies the destination IP address and port along with the AT T DIRECTV channel number Allows entry of a QAM channel sub channel and AT T DIRECTV channel number This is redundant to the channel tuning on the Overview screen Channels entered in ...

Page 49: ...t holds the COM51 card you are currently tuning Slot This value shows the Slot number within the COM400 chassis that holds the COM51 card you are currently tuning Tuner This value indicates which tuner on the COM51 card you are controlling IP This field shows the IP address of the COM51 card you are currently interacting with Figure 33 Advanced Tune Screen Most configurations in the advanced edit ...

Page 50: ...alent to the AT T DIRECTV channel number you tune to on a typical AT T DIRECTV tuner The default value is 0 Minor_Number This field is automatically filled in by the COM51 card with a default value of 65535 If the AT T DIRECTV channel has a minor channel number then the Minor_Number value must be entered Many AT T DIRECTV channels have both high definition and standard definition channels with the...

Page 51: ...llows a unique identifier to be applied to every video stream produced by the COM3000 system The allowable values for this field are any whole number between 1 and 65535 This field is to be left as default for normal operation o To enable a second audio stream set the Stream_ID to 54000 ...

Page 52: ...like VLC Media Player can be used for troubleshooting Pro_Idiom This is the standard setting for HD Pro Idiom encrypted channels Persistent Setting this value to 1 tells the COM51 to retain all channel and IP destination settings in memory i e data entered into the card is persistent Eliminates the need to reprogram the COM51 cards after every power cycle or reboot Persistent is on by default i e ...

Page 53: ...ard_IP This field shows the IP address of the COM51 card Receiver ID This field reports the AT T DIRECTV Receiver ID or RID This value is the first of two parameters required to obtain authorization on the AT T DIRECTV network CAM_ID This field reports the AT T DIRECTV CAM ID This value is the second of the two parameters required to obtain authorization on the AT T DIRECTV network Network_ID This...

Page 54: ...AT T DIRECTV network The card needs to be paired and authorized to receive AT T DIRECTV programming A value of 1 means that the card has been successfully authorized 0 means that it has not yet been authorized or has lost its authorization Paired This field provides feedback on whether the smart card has been successfully paired with the COM51 card The card needs to be paired and authorized to rec...

Page 55: ...nt of a blackout SW_Version This field reports the software version that currently resides on the COM51 card 24 4 COM51 LED Control Feature The information shown in Figure 36 below is one of the subsections available on the Advanced Edit page Figure 36 LED Control This section gives you the ability to assume control of the PWR LED temporarily This feature can help you easily identify a specific ca...

Page 56: ...he card has been properly authorized and paired Figure 37 CAM Log Interface Under normal circumstances an authorized card will produce a very short CAM log file with 0 0 0 CARD_INSERTED displayed If however there are issues with the card s authorization you will see messages that look more like this The 3 digit values starting with a 7 are the AT T DIRECTV support extension numbers associated with...

Page 57: ...the COM51 which type of transfer to execute Only four values are available for customer use all others are for development purposes only 1 MT This option allows you to upload the special MediaTune authorization and channel guide files See COM3000 Technical Support Mediatune Installation Folder on the Technicolor MCS website for details 2 Software Upgrade This option is used to update the COM51 sof...

Page 58: ...nation of each field shown above IP_Config This field allows for one of 3 methods of IP address assignments to be chosen The default IP_Config setting is 0 Which sets the card one in chassis one to 192 168 3 18 See Section 17 2 Setting up Multiple Chassis 0 Default In this mode the IP address is assigned to the card based on the chassis ID and slot the card is currently in The formula for this add...

Page 59: ...1 card This field is only applied in the Fixed mode Gateway This field allows you to set a default gateway of your choosing for the COM51 card This field is only applied in the Fixed mode and must be set when using that mode Time to Live Time to Live field in IP protocol header Log_IP This field allows you to direct the COM51 card to send its log files to an external destination automatically This...

Page 60: ...rds will stream 1 23 tuners to NTSC 8 Enter the number of tuners you are using for NTSC 8s One COM51 card will stream 23 channels and a program guide to NTCS 8 see NTSC 8 integrators manual UtilConfig This field is for development purposes only and should be left blank unless you have been asked to modify the value by someone from technical support ...

Page 61: ...2 Direct Tune Interface Tuner_Index This field allows you to direct an individual tuner to tune to a specific network ID and Frequency_Index Network_ID This field displays the AT T DIRECTV network of the currently tuned channel This number correlates to a specific satellite and can be used in conjunction with the Frequency_Index field below to determine whether the card is locked to the correct ch...

Page 62: ...re provided by Technicolor Figure 44 Vid Play 24 12Setup for Vidplay exe Create a folder on your PC desktop named vidtest Save vidplay exe file and the video file in the folder To play the video open a dos prompt and enter cd desktop vidtest At the vidtest prompt enter type vidplay QAMIP port filename Example vidplay 192 168 6 2 20 Kingstest1 ts When the exe runs you will see the information at th...

Page 63: ... o l o r c o m m c s Page 63 Navigate the COM3000 QAM tab and verify it is streaming to the QAM In this case the video will play on ch 23 4 The video will continue to play in a loop until the DOS window is closed Port 20 ...

Page 64: ...currently supported on COM51 To facilitate LYNK or other 3rd party DRMs submit a request to DIRECTV to disable Pro Idiom encryption 24 14Displaying COM3000 Status By clicking the Display hyperlink at the top of any COM3000 web interface page you can see the information last displayed on the Discover Screen ...

Page 65: ...in Figure 45 all cards are activated and paired Card one has received a DHCP address of 192 168 3 110 It is still assessable at the default 192 168 3 18 address This page also provides direct access to a card s internal syslog and CAM log and the ability to upgrade multiple cards These can be reached by clicking the hyperlinks that represent the card s IP address and CAM_ID as can be seen below in...

Page 66: ... T DIRECTV CAM ID This value is the second parameter required to obtain authorization on the AT T DIRECTV network You can click on the hyperlink in this column to be taken directly to that card s CAM Log see Section 6 2 4 for more information on reading a card s CAM log Serial_Number This field contains the unique electronic serial number of the board assigned at the time of manufacture Authorized...

Page 67: ...llows you to select which type of file transfer you wish to undertake for a particular card The available options are shown below It should be noted that when selecting any option other than 2 the card will appear to go through the usual software update cycle but that it will revert to the current build of code once it has rebooted 0 Set_Log_IP This option allows you to identify the IP address to ...

Page 68: ...es the IP address of the server from which Filename will be uploaded When doing a Mode 2 upgrade this field can be the address of another COM51 card to which a SW update has already been uploaded See the Browser Upload description and Section 7 for details Filename The name of the SW update binary or license file to upload Browser Upload To eliminate the need for a 3rd party TFTP server a COM51 ac...

Page 69: ...actical way to configure an entire COM3000 system with minimal effort In order to use this feature start by copying and pasting the information provided at the bottom of the browser page below the Submit button either directly into the text field provided or into your text editor of choice and then modifying it as indicated by the instructional comments located above the text field Figure 47 COM51...

Page 70: ... 0 0 0 0 0 1 1 2 192 168 0 0 0 0 0 0 1 1 3 192 168 0 0 0 0 0 0 1 1 4 192 168 0 0 0 0 0 0 1 1 5 192 168 0 0 0 0 0 0 1 1 6 192 168 0 0 0 0 0 0 1 1 7 192 168 0 0 0 0 0 0 1 1 8 192 168 0 0 0 0 0 0 After modifying the data to meet your system needs it might look like this Current Tuning Table 1 1 1 192 168 4 245 6401 3 65535 1 1 1 2 192 168 4 245 6402 10 65535 1 1 1 3 192 168 4 245 6403 29 65535 1 1 1 ...

Page 71: ...fier for the chassis In systems that contain multiple chassis this can be used to identify each card in the system Slot This field identifies the card s location within a chassis numbered 1 through 6 CardIP _ This field shows the IP address of the COM51 card that resides in the chassis and slot combination to its left If the COM51 has obtained an IP address from an external DHCP server that IP wil...

Page 72: ... gives you an indication of the overall health of the COM3000 system and can be used to identify potential problem areas at a glance Figure 50 COM3000 Health Info Page Following is a detailed list of the information available on the HealthInfo page Chassis This field reports a unique identifier for the chassis In systems that contain multiple chassis this can be used to identify each card in the s...

Page 73: ...c o m m c s Page 73 Fan1 Health This field reports the health for Fan 1 If the fan is connected and operating properly the value should return OK If there is a problem the value will return Fault 30 EPG See Section 32 EPG Overview ...

Page 74: ...roblems Contact your distributor or Technicolor support for further assistance The information shown below is the result of clicking the Syslog hyperlink at the top of any COM3000 web interface page Note that the syslog will only show the last 500 lines of messages from the card you are currently logged into Figure 51 Syslog Example Figure 51 above shows a SWiM error occurred and cleared in less t...

Page 75: ... the IP address of that card when setting up or editing the EPG file The SysInfo page will display EPG in the EPG field of a card utilized for this purpose Figure 52 below shows an example of the SysInfo page displaying the EPG designation The EPG is running on card one in chassis one The card IP address is 192 168 3 18 Figure 52 SysInfo EPG If the number of channels in the EPG fits in one screen ...

Page 76: ...e and program information separated by underscore characters o For example 10 1 NLobby_The_Lobby_Channel 1 17 Each channel in the EPG is comprised of a still image and it can take up to 10 seconds to produce the image for every channel being offered when the EPG is first loaded For example a location offering a list of 18 channels can expect to wait up to 3 minutes for a first time EPG configurati...

Page 77: ...ks exclusively with the DCI401MCS set back box DCI401MCS must be running software version 01 22 11 or newer Setup is similar to the instructions for EPG Leave the IP field set to 1 2 3 4 Click on Guide XML to load and customize the guide as described in EPG Overview Set the Mode to 3 as shown below in Figure 53 Figure 53 IPG Setup Page ...

Page 78: ... of each field available on the EPG page as shown above DestIP This field represents the IP address of the device you wish to send the EPG data to Typically this will be the IP address of the QAM20 card you are going to use for the EPG channel Note the default value of 0 0 0 0 can be entered at any time to disable the EPG channel DestPort This field represents the port number that is to be used to...

Page 79: ...e TV channel that the viewer will find the program on majorNumber This is the same as the Major_Number field in the Channel Tune interface minorNumber This is the same as the Minor_Number field in the Channel Tune interface Please note that on submission the EPG will default to 65535 if this value is not provided hd sd This tells the guide whether to pull the data for the HD or the SD version of a...

Page 80: ...ing point for building an EPG for your system To set a custom channel map change the RF channels listed to the preferred channel ring Figure 55 COM51 EPG Load The results shown on this page contain the programming information for all COM51 cards in your system based on the current tuning table This information will automatically be loaded into the appropriate text field the next time you visit the...

Page 81: ...le for easy retrieval in the case of any information loss 32 4 EPG editing In the example below we will edit a typical EPG entry The first line of text is 33 1 621 65535 hd 1 65 RF channel 33 1 is playing DIRECTV channel 621 in HD on QAM20 1 Port 65 Changing the RF channel designation will change the guide display and send PSIP information to the TV 2 0 621 65535 sd 1 65 The EPG will now display p...

Page 82: ...ent Changing the color to magenta will render the background transparent when uploaded to the guide RGB values of 251 0 255 An example of this can be found in Figure 57 below Original Image Magenta Background On Screen Appearance Once the image has been properly uploaded by using the LogoTftpServerIP and LogoFileName fields on the EPG page you should see the logo appear in the upper right corner o...

Page 83: ...ge to a different QAM port 33 1 Welcome Screen Image Creation Welcome screens need to be formatted as 24 bit 720x480 bitmaps There are multiple software tools to edit images For the purpose of this exercise we will use PowerPoint to create a screen and Paint to size the display file Create a informational slide in PowerPoint as shown below in Figure 59 Figure 59 Welcome Page PowerPoint Slide Save ...

Page 84: ...e Resize and Skew feature to set the image to 720X480 as shown in below in Figure 61 o Select Resize by Pixels o Set Horizontal to 720 o Set Vertical to 480 o Uncheck Maintain Aspect Ration o Click OK Uncheck Maintain aspect ratio Resize and Skew Select Resize by Pixels Enter settings Click OK ...

Page 85: ...ettings Using Microsoft Paint Image will resize to correct format as shown below in Figure 62 Figure 62 Correctly Sized Welcome Screen Image Save file Repeat the above procedure to create multiple screens welcome2 welcome3 etc Note file names must be lower case with no spaces ...

Page 86: ...s shown below in Figure 63 Figure 63 Upload File to COM51 TFTP Select EPG tab Enter the IP address and port of the QAM you want to use to stream the welcome screen Enter 2 in the Mode field Enter the IP address of card you are using for FTP Paste or enter the name of the file you uploaded to the COM51 TFTP Click Submit Reboot the COM51 When the reboot is complete the card s EPG page will look like...

Page 87: ...f it was any other external source being modulated by the QAM20 Log into the COM51 card running EPG and add the channel to the EPG information as shown in Figure 65 Figure 65 Adding Welcome Screen to EPG and PSIP You can verify the screens are streaming by checking for data on the corresponding QAM port as shown in Figure 66 below Figure 66 Verify Welcome screen is streaming 33 4 Disabling Welcome...

Page 88: ...ed 34 1 Accessing the QAM Page The QAM tab of the COM51 user interface can be accessed in one of two ways From the Overview Page QAM summary click on the QAM IP address hyperlink as shown in Figure 67 QAM Summary Hyperlink From the QAM tab of the COM51 user interface enter the IP address of the QAM in the field and click Submit as shown in Figure 68 Figure 68 QAM Tab IP entry Hyperlink Enter IP Ad...

Page 89: ...ayed in the Control section at the bottom of the QAM page as shown in Figure 69 Figure 69 QAM Software and License Count 34 3 Setting QAM Output Channels The QAM output channels can be assigned in one of two 128 channel groups Low group channels 1 128 High Group channels 26 158 The groups can overlap but cannot exceed the bandwidth of either If you need to utilize channels above 128 you must start...

Page 90: ...e you must delete the 1 and enter the QAM Index Freq Sets the channel to be assigned to the QAM referenced in the first box Count Sets the QAMs to be set in sequential order In the example below shown in Figure 71 we are setting QAM 1 to channel 23 and will set all the QAM outputs in sequential order When submitted the QAM output channels will be listed in the column labeled Chan in the QAM table ...

Page 91: ...w w w t e c h n i c o l o r c o m m c s Page 91 Figure 72 QAM Table ...

Page 92: ...AM number in the Index box The desired output channel in the Freq box Enter a 1 in the Count box to change only that QAM output In the example shown below in Figure 73 we will change QAM Index 48 to channel 90 Figure 73 Changing a Single QAM Output Once you enter the information click submit You will see QAM index 48 now has an output channel of 90 as shown below in Figure 74 Figure 74 Individual ...

Page 93: ...st QAM to be set in the Index box Enter the channel number in the Freq box Enter the number of QAMS to be set in sequential order In the example shown in Figure 75 and Figure 76 we will change the outputs of QAM 38 48 to channels 70 80 Click Submit and the new QAM outputs will display table Figure 75 Changing Outputs Channels on a Group of QAMS Figure 76 QAM Group Outputs ...

Page 94: ...hooting tool to verify picture quality 35 3 COM51 Reset Button Figure 77 below shows the COM51 reset button accessed via a small hole in the front of the card below the AT T logo The button serves three purposes Momentarily depressing the button results in a COM51 reset like a power cycle or a software reset Depressing the reset button for 30 seconds will result in a factor reset o All settings wi...

Page 95: ...all RF parameters are correct try retuning and or rebooting any problematic cards If the problem persists look over the following tips and review the appendices before contacting your distributor 35 5 Features and Licensing The COM51 must be licensed to stream signal In systems with a QAM20 or NTSC 8 this license will be provided via the hardware when connected to the COM400 chassis If you are usi...

Page 96: ...M output there are two options In both cases you must use an IP and port configuration compatible with the QAM20 alternate IP Use a different IP address for each program and a common port assignment This option is recommended as some TVs require port numbers 5000 Example QAM will need an alternate IP of 239 X 0 0 and will route the stream to an output channel via the last octet of the IP address T...

Page 97: ... static and cannot be changed The QAM RF output channels are agile If your customer has an existing IP scheme that is not compatible with these settings your options would be to change the network configuration including the TV rings or to install separate COM3000 systems for IP and RF ...

Page 98: ...exercise we are using TFTPD32 Tftpd32 is a free program you can download at http tftpd32 jounin net tftpd32_download html You may have used this program in the past to upgrade software on COM24 cards Below are the steps to create a syslog server Download and install Tftpd32 Enter IP address of your PC in the COM51 card PC network card must be set to the same subnet as the COM51 system In this exam...

Page 99: ... your PC in the LOG_IP field Leave the Log_Level field blank Repeat this step for each card you want to capture logs from Reboot the card s Create a directory named syslog in the root of the C drive c syslog Open the Tftpd32 program and click on the GLOBAL settings Select Syslog Server uncheck other boxes Click OK Enter PC IP address ...

Page 100: ...rom column Open the syslog txt file you created and verify the log information is populating the file The syslog files will grow large pretty quickly especially if you are logging several COM51 cards simultaneously You may want to archive the files every couple of hours To archive the files Stop the Tftpd program Change the name of the syslog txt file to something you can refer to later such as 10...

Page 101: ...oftware of the product and their corresponding licenses and version number are to the extent required by applicable terms available on Technicolor s website at the following address http www technicolor com en hi minisites open software or at another address as Technicolor may provide from time to time If and where applicable depending on the terms of the applicable Open Source Software licenses t...

Page 102: ...w w w t e c h n i c o l o r c o m m c s Page 102 ...

Search results

Summary of Contents for COM3000

Reviews:

Related manuals for COM3000

Brands by name

Popular brands

Technicolor COM3000, Integrator'S Manual

Search results

Summary of Contents for COM3000

Reviews:

Related manuals for COM3000

Brands by name

Popular brands