5 - WARRANTY
The warranty covers:
• The tank is warranted against break through for a period of five (5) years starting from the date
of activation of the warranty voucher is returned to the manufacturer, or, in the absence of this
document, from the fabrication date of the device. In case of break through of the tank, the
complete device is replaced.
• The spare parts, listed in part list (see before) are warranted for a period of two (2) years starting
from the date of activation of the warranty voucher is returned to the manufacturer, or, in the
absence of this document, from the fabrication date of the device.
The device guaranteed to free of all manufacturing defects, in condition that the device was
installed by a qualified professional following the technical instructions, the C15-100 norm concerning
the electrical connections, and the DTU 60-1 additional clause 4 for plumbing concerning domestic
water.
The failure of a component does not justify the replacement of the device.
The warranty is limited to the provision of the components that we have found defective.
If necessary, the part or the product must be returned to the manufacturer but only after the prior
agreement of our technical services. Labour, shipping, packaging and transportation fees remain the
responsibility of the user. The repairing of a device cannot in any case allow for compensation.
The warranty of the replacement part(s) ends at the same time as that of the device.
The warranty only applies to the device and its components, excluding all or part of the external
installation: electrical or hydraulic.
The warranty does not apply in cases of absence of, insufficiency of or improper maintenance
of the device.
Regular maintenance is required to ensure sustainable use and lasting operation. This
maintenance must be done by a qualified professional. Without this the warranty is void.
All intervention on the refrigerating circuit must be done by a qualified person with a category
1 certificate of aptitude. The degassing of the refrigerating fluid into the atmosphere is not permitted, the
recovery of the fluid is obligatory before any intervention on the circuit.
In the case of accidents or disasters, the device must remain in place and no ulterior
intervention should take place.
5.1 - Warranty limits
5.1.1 - General information
5.1.2 - Exclusion of warranty (non-limited)
The warranty does not cover defects or damages that could arise in the following situations:
• Improper use (other than domestic), abuse, negligence, improper handling or improper storage.
• Improper installation or installation which does not follow the instructions in the installation
manual or good engineering practices.
• Insufficiency of maintenance.
• Modifications or transformations to the material.
• Impact by foreign objects, fire, earthquake, flood, lightning, freezing, hail, hurricane or any other
natural disaster...
• Movement, imbalance, collapsing or settling of the terrain or the structure where the device is
installed.
• All other causes where product defects are not concerned.
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is not guaranteed against:
• Colour variation of the device or damages caused by air pollution or exposure to chemical
products or alteration due to bad weather.
• Soiling, dirt, spots, rust, grease or spots which appear naturally on the deivce.
5.1.2.1 - Use
Cases (non-limited) for voiding of warranty:
• Supply with water other than domestic cold water such as rain water, well water, etc., or domestic
cold water with abnormally aggressive characteristics that does not conform to the current
national norms.
• Activation of the device prior to filling it (dry heating).
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