13
8.
After-sales Service
If you experience issues when operating this device, please check the troubleshooting
guide in this user manual.
1)
Product Limited Warranty:
We warrant that our products will be free from defects in
materials and workmanship for
three years.
Please see the warranty page posted on
www.tlnetworx.com for more info.
2)
What the warranty does not cover (servicing available for a fee):
l
Warranty expiration.
l
Factory applied serial number has been altered or removed from the product.
l
Damage, deterioration or malfunction caused by:
l
Normal wear and tear
l
Use of supplies or parts not meeting our specifications
l
No certificate or invoice as the proof of warranty.
l
The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.
l
Damage caused by force majeure.
l
Servicing not authorized
l
Any other causes which does not relate to a product defect
l
Delivery, installation or labor charges for installation or setup of the product
3)
Technical Support:
Email or call to our support department ([email protected]),
please provide the following information about your case.
l
Product version and name.
l
Detailed failure situations.
l
Any open case number.
