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TL-6X1-HDV User Manual
7.
Troubleshooting & Maintenance
Problems
Causes
Solutions
Power LED doesn’t
work or no response to
any operation
Failed connection of power
cord
Make sure the power cord
connection is normal
Power adapter dead
Please replace the power
adapter
No output image on
display when switching
Failed or loose connection
Reset the HDMI cable at the
switcher and the display
Output image with
snow or ghosting
Bad quality of HDMI cable
Please replace with a high
quality cable.
Exceeding the transmission
distance
Use a shorter HDMI cable
Cannot control the
device via front panel
button
Front panel buttons are
locked
Send command 50605% to
unlock it
Cannot select source
via SOURCE/AUTO
buttons
In auto-switching mode
Press and hold the
SOURCE/AUTO button for 3
seconds or more to enter in
manual-switching mode
Cannot control the
device by control
device (e.g. a PC)
through RS232 port
Wrong RS232
communication parameters
Type in correct RS232
communication parameters.
Broken RS232 port
Send it to authorized dealer for
repair.
Cannot control the
device via IR remote
The battery is dead.
Install a new battery.
The IR remote is broken.
Send it to authorized dealer for
repair.
Beyond the effective range
of the IR signal or not
pointing at the IR receiver
Adjust the distance and angle
and point right at the IR
receiver.
Cannot control the
device
The device is broken.
Send it to authorized dealer for
repairing.
If your problem persists after following the above troubleshooting steps, seek further
help from authorized dealer or our technical support.
