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Warranty and Repair Policy
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the Products purchased (the
“Product”) will be free from defects in materials and workmanship at the date of purchase by the
Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this warranty without notice and disclaims all other
warranties, express or implied.
(a) This warranty is limited to the original Purchaser (“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an authorized Horizon dealer. Third party transactions are
not covered by this warranty. Proof of purchase is required for all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET
THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be that Horizon will, at its option, (i) repair or
(ii) replace, any Product determined by Horizon to be defective. In the event of a defect, these are the Purchaser’s
exclusive remedies. Horizon reserves the right to inspect any and all equipment involved in a warranty claim.
Repair or replacement decisions are at the sole discretion of Horizon. This warranty does not cover cosmetic
damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification
of or to any part of the Product. This warranty does not cover damage due to improper installation, operation,
maintenance, or attempted repair by anyone other than Horizon. Return of any Product by Purchaser must be
approved in writing by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR
PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM IS
BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the liability of
Horizon exceed the individual price of the Product on which liability is asserted. As Horizon has no control over
use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting
damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability associated with the use of this Product,
you are advised to return this Product immediately in new and unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).
WARRANTY SERVICES
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly,
setup or use of the Product has been started, you must contact Horizon directly. This will enable Horizon to
better answer your questions and service you in the event that you may need any assistance. For questions or
assistance, please direct your email to [email protected], or call 877.504.0233 toll free to
speak to a Product Support representative. You may also find information on our website at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use the Horizon Online Repair Request submission
process found on our website or call Horizon to obtain a Return Merchandise Authorization (RMA) number.
Pack the Product securely using a shipping carton. Please note that original boxes may be included, but are
not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Repair Request is available at www.horizonhobby.com http://www.
horizonhobby.com under the Repairs tab. If you do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for submitting your product for repair. When calling
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