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56

Trouble

Possible Reasons

Unable to make
calls

1. Is the SIM card registered in the network? Check if the
screen displays the name of the network operator.
2. Is call barring enabled?
3. Calling prohibited due to call charges not paid?
4. Have you enabled the function of FDN?
5. Have you set “Not Display Own Number” and rejected by
the network?

Unable to receive
calls

1. Is the SIM card registered in the network?
2. Incoming call prohibited due to call charges not paid?
3. Is call forwarding enabled?
4. Is the "Bar incoming call" function in call barring enabled?

The network operator doesn't support, or requires registration.
Please contact the network operator.

Fail to set functions

Enter the PUK code supplied with the SIM card to unlock or
contact the network operator.

PIN locked

Enter the PUK2 code supplied with the SIM card to unlock or
contact the network operator.

PIN2 locked

7

APPENDIX I TROUBLESHOOTING

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Summary of Contents for T218

Page 1: ...Thank you for choosing TCL mobile phone To ensuring best operation state of you phone please read this manual carefully T218 ...

Page 2: ... anti fingerprints Active 65K CSTN color display is noticeably brighter 5 way navigation key can quickly access messages games and web functions Convenient functional management The toolbox includes 5 most useful functions as multimedia notebook calendar calculator and incoming call guard The messaging function provides 200 short message capacity phone book lock short message lock address saving w...

Page 3: ...ication Protocol browser to allow you to access and navigate the Wireless Web using your phone Personalizing your device Your phone supports GPRS to allow you to access and navigate the wireless web you may download different format ring tones and pictures Supporting AMR format ring tone is an exclusive function Various built in 32 chord software midi ring tones are available other wallpapers inco...

Page 4: ...Your mobile phone Phone layout Description for Relevant Keys Description for Mobile Icons Specifications Getting Started About SIM CARD Switching on Switching off Battery capability and maintenance Procedure For Battery Charging ...

Page 5: ...2 About accessory Function summarize call function Terminology Operation instructions of Entry Method Using menu functions Messages Internet Phonebook Recent Calls Setting Profiles CONTENTS ...

Page 6: ...tions in this manual without prior notice TCL alsoreserves the finalexplanation right for thismanual Attention For body worn operation this phone has been tested and meets FCC therefore exposure guidelines when used with an accessory that contarns no metal and that positions the handset a minimum of 1 5cm from the body Use of other accessories may not ensure compliance with FCC RFetposure guide li...

Page 7: ...phone in hospital Be careful when using the mobile phone in the vicinity of devices such as pacemakers hearing aids and electro medical equipment which may be influenced by the mobile phone Don t put the phone in the frock pocket Use the accessories and fitments produced by the original factory We advise you use the accessories and fitments produced by the original factory which may ensure the bes...

Page 8: ...y by yourself Switch Off Your Mobile in Places Where Explosion May Occur If explosion may easily occur in the environment you situated by potential factors please switch off your mobile and strictly follow the related application rules Please do not take out install or recharge the battery in those places because even a tiny sparkle produced by the battery may result in explosion or fire and cause...

Page 9: ...human injury Common and ordinary conductors may include jewelries keys pearl rings etc Never put the battery close to any liquid heat it or put it in fire Once such operations occur it may result in an explosion Never extrude or throw the battery Don t recharge the phone without installing battery Please send used li ion batteries to specified locations which reclaim used batteries or return them ...

Page 10: ...e read the user manual of those devices for detailed safety instruction Do not forget to keep a backup for all important data in your handset Note This user manual is the operating instructions based on the operation mode under English while it is somewhat different under other languages operation mode Warning The original factory will not take any responsibility in the case of noncompliance with ...

Page 11: ... screen Left soft key Calling key Microphone Direction key Right soft key On hook key ON OFF Standard keypad This handset has totally 21 keys on the keypad and 2 side keys It has color screen built in vibrating motor and a recharge data transmission socket Side key YOUR MOBILE PHONE ...

Page 12: ...9 Description for RelevantKeys 2 YOUR MOBILE PHONE ...

Page 13: ...te column may include 2 Signal strength indicator Battery indicator prompt tone type SMS prompt GPRS icon Alarm clock icon display network signal reception strength display capacity of battery ring Vibrate Vibrate and ring Only light This icon show you have new SMS to read if this icon flicker endless it show your SMS Inbox is full Enable GPRS Set Alarm clock YOUR MOBILE PHONE Push icon This icon ...

Page 14: ...Otherwise during operation some symbols may also display for your assistance which including It means SIM card phonebook It means phonebook in the phone 2 11 YOUR MOBILE PHONE ...

Page 15: ...y Auto Redial Vibrating Motor Backlight Polyphonic Ring Tone Call Forwarding Call Barring Call Waiting Conference Call Caller ID 95 43 5 16 5mm 3 Approx 68cm 65K color screen Approx 71g with standard supplied battery 3V small card GSM 900 DCS 1800 dual band Depends on type for SIM card and 200 for the phone Yes Yes Yes Yes Yes ...

Page 16: ...GPRS Calculator Calendar Reminder Incoming Call Guard Phonebook Group EMS STK Multimedia Yes Yes Yes Yes Yes Yes Yes TCL Q580 SPECIFICATION LIST Specification list Note Functions marked with require network or SIM card support ...

Page 17: ...ge and other additional system services Please handle the SIM card with care twisting or pressing it may cause damage If it is lost please contact your network operator immediately for help Note The SIM card shall be kept away from children Installing SIM Card Switch off your phone before installing the SIM card To install the SIM card at the back of the phone follow the steps below 1 Turn the pho...

Page 18: ...ove gently and push it down until it doesn t move See Fig 4 3 Insert the bottom of the battery into the fastening groove of the phone and push it down until the top latch of the battery is locked See Fig 5 PIN1 PIN1 protection function has been enabled the screen will display Enter PIN when switched on 4 15 Fig 4 Fig 5 GETTING STARTED ...

Page 19: ...mber used to access your SIM card If Warning If you enter a wrong PIN1 for three consecutive times the SIM card will be locked Please contact your network operator immediately for decoding Attempting to decode by yourself may result in the SIM card s permanent failure Switching On The phone can be switched on or off by pressing and holding the ending key It will automatically search the network if...

Page 20: ...er the correct one and will be displayed on the screen as the content during the entry Then press the left soft key for confirmation After unlocked the phone will display the name of the registered network and the signal strength Please contact your network supplier if you do not know the PIN code The default password of the phone is 1234 Switching Off To switch off the phone please press and hold...

Page 21: ...r one See Fig 6 The phone will start charging after properly connected and the battery icon will display the charging process dynamically The phone can be recharged under switch on or off state When fully charged charging process stops automatically and the battery icon indicates full grid on the screen After the battery is fully charged please unplug the phone as soon as possible and take off the...

Page 22: ...by time The standby time of this phone is 50 150 hours The talk time is 150 250 minutes Actual operation time of the battery varies according to operation mode network setting and calling position About Accessory 1 After the phone has run out of battery we recommend you recharge in time Please check the charger model before charging the battery If you did not recharge in two days the phone may ent...

Page 23: ...e the parts and fittings of the battery by yourself nor take off the battery shell 3 We suggest you only use the original battery supplied with your phone by TCL to avoid any damage to your phone 4 If you don t use the phone for a long time Please take off the battery and store carefully Warning Only use the recognized battery by TCL and suitable battery charger and related accessories for this sp...

Page 24: ...settings Press the calling key to answer a call Press the ending key to reject a call If you have subscribed to Caller ID service caller s number will be displayed on the screen when a call is made If the number has already been saved in the phonebook the corresponding name will be displayed on the screen The way to end a call is basically the same as above NOTE There is two ways to answer a call ...

Page 25: ...dby state Note For speed dialing key 1 9 should be pressed and held for 2 second or more If the shortcut key pressed is not defined in the phonebook then you cannot make a speed dial Recent calls The phone can save 30 latest dialed call numbers including missed calls received calls and dialed calls Press the calling key under standby state to display the dialed call numbers Youcan press the callin...

Page 26: ...Call Barring for detail of Call Barring If the number dialed is stored in the phone the name corresponding to this number will be displayed on the screen When you want to end a call press the ending key or right soft key NOTE Making an international call To make an international call you can long press 0 key to input Emergency call Your service supplier has set one or several emergency call number...

Page 27: ...ns can not be dialed For example when you dialed 1861 to inquire the balance or recharge the pressed selection keys and password of the recharging card can not be sent to the counterpart if you disable DTMF at that time and 1861 would continue to give instructions for nokeypad operation detected Handsfree There is a prompt at the lower right corner of the screen during a call Press the right soft ...

Page 28: ...n Off Set whether to enable the dialing of extension Phonebook Accessible to the phonebook list Message Accessible to the massage list Conference call Access to conference call function If the user dial another phone number at this moment the previous call will be held on and the current call be activated Press the up or down direction key can shift between the conversations If the current call is...

Page 29: ...to enable the dialing of extension Phonebook Accessible to the phonebook list Message Accessible to the massage list Conference call Access to conference call function Press the ending key to hang up all connected calls Note In normal condition after answered two calls if there is another incoming call you have to press the left soft key to select functions FUNCTION OVERVIEW ...

Page 30: ...ion code and the IMEI code for each phone is globally unique without repetition with another Enhanced Full Rate Codec EFR This phone has Enhanced Full Rate Codec function with which the phone will detect the network system automatically without setting If your network provides this service the phone will start this function automatically and bring you high fidelity conversation quality Unread Mass...

Page 31: ... Connecting to Voice Mailbox The phone allows you to divert an incoming call to the voice mailbox Then you will receive a notice regarding an available voice message The number of the voice mailbox center must be preset first and such service must be supported by the network When a new not read is received the main screen displays a list you can enter the list to read the by pressing the left soft...

Page 32: ...you will get Capital letter and small letter can be shifted by key For example Pressing in succession key will enter best Press the calling key to select if the displayed word is not the one you want ABC Letter Entry Method The difference between ABC entry method and T9 smart English entry method is the former has no associating function You can press keys in several successive times to enter the ...

Page 33: ...me sound and the up or down direction key to select other options then press key to enter the desired character Press key once more can enter Pinyin again Numeric Entry Method Under the state of this entry method press numeric keys to enter corresponding digits Symbol Entry Method Under this entry method different symbol represented by different numeric keys will be displayed on the screen Select ...

Page 34: ...rmined by the setting of the message sender and the service operator This phone supports not only normal SMS but also EMS Enhanced Message Service through which messages with attachments such as pictures ring tones or animation can be sent and received If memory of short message is not full it will be saved directly in the SIM card A flashing icon will appear on the top line of the main screen if ...

Page 35: ...an create a new short message in this menu Message setting You may set some parameters for the short message in this menu SMS Lock Enter of PIN number is required for access in this menu The default value is 1234 On After selected this menu every access into the SMS menu require entry of password The default value is 1234 for reversing this password access Setting Safety Setting PIN interface Off ...

Page 36: ... Broadcast Cell broadcast is an information service for all GSM users in a specific location through sending of information such as weather forecast transportation conditions etc by the network operator Setting Settings for cell broadcast Language Choose the display language of cell broadcast Channel setting Set the channel of cell broadcast Usage Space Report the occupied space and remained space...

Page 37: ...ned bookmarks have been pre stored in You cannot revise or delete them Add bookmark You can add new bookmark here Enter Address Enter the website to be logged in press the left soft key to link to the webpage Setting User can go internet surfing smoothly only when properly completed series of settings under this menu Connection Setting There are several default settings in this menu Activate any o...

Page 38: ... the information saved in the buffer memory that downloaded from the website Push Information When the phone recieved SMS sent by WAP network use this function can access directly into the indicated website to view and download that received message Version Information You may view the version No of W AP browser here Example GPRS Connection After access the WAP interface enter Connection Setting i...

Page 39: ...rator has changed the aforesaid parameter shall be revised correspondingly During surfing the internet by WAP you can press the Calling key to activate the browser menu including Saved bookmark Favorite list Add to bookmark Save the current webpage as a bookmark Enter Address Enter the address of the website to be visited Homepage Link to the homepage Forefront Back to the fist webpage of current ...

Page 40: ...rmation the user can press the left soft key to access directly to the phonebook list In this case the functional menu of phonebook list has two items only search of names and edit When the user find the corresponding name record and then select Edit then the added number will supplement to the name record If the found name record has already three phone numbers after the user select Edit notice o...

Page 41: ...is W View a Record The small icon on the left of the phonebook list indicates the type of phone numbers i e group information and the right side is the name information of the record Detail Information View the detailed information of the record The detailed information includes number information E mail address and QQ number The left icon in the first line indicates the resided memorizer the righ...

Page 42: ...If the user select the storage mode as Select When Add Record then when he she select Add a Record a selection list for storage location will appear Otherwise the record will be stored in the selected memorizer set by the user Setting Call Record Setting Group Setting Select group type and set ring tone for the selected group Save Mode The storage location or mode for a new record Phonebook Lock P...

Page 43: ... learn about recent call status via this menu All Calls Display the received and dialed phone number time and duration Only display phone number calling date and time for missed calls Missed Calls Display the phone number calling time and date of all missed calls Received Calls Display the phone number calling time and duration of all received calls Dialed Calls Display the phone number calling ti...

Page 44: ...te Call charge and call counter is a network function subject to support of the network operator Setting Phone setting You can set such options as language keypad light etc for the phone Language Choose the display language of the phone Standby image You can set the favorite image as standby image Automatic keypad lock When the keypad lock is enable then the keypad will be locked automatically if ...

Page 45: ...all number display View the number display state subject to network support Auto Redial Set auto redial on or off Network Setting Call Forwarding Call forwarding is a network service to which you must subscribe from you network supplier to use these function It can transfer a receiving call satisfy the setting condition to another phone number you specified The following three steps shall be taken...

Page 46: ...aiting Set call waiting on or off or view the current state of call forwarding by using this function Call holding and conference call can only be available when this function is activated and subject to network support Select Network Network Setting you can select the preferential network to register Add New Network If there is no desired network in the preferential ones you can define the requir...

Page 47: ...menu can enable the PIN1 code protection function Disable This menu can disable the PIN1 code protection function Change PIN code You can change PIN1 code to a catchy number with 4 8 digits Note Only when PIN1 code protection function is enabled can the password be changed If PIN1 code protection function is enabled the screen will display enter PIN code before switching on And the phone can be sw...

Page 48: ...ming Call Barring Enable or disable the restriction function for all incoming calls Outgoing Call Barring Enable or disable the restriction function for all or part of the outgoing calls Bar All All outgoing calls are restricted via this function Preset List Outgoing calls in the list can be restricted The preset list stored digits in the prior positions starting from the initial digit of the phon...

Page 49: ... following three steps 1 Select Restriction Scope Restrict only in China International outgoing calls All outgoing calls International roam incoming calls All incoming calls Cancel all 2 Restrict Service Type All service including voice call data fax SMS etc Voice call Fax Data SMS All service excludes SMS 3 Select Required Service USING MENU FUNCTIONS 6 ...

Page 50: ...disabled Note FDN function is subject to support of the SIM card and network operator Clock Alarm Settings for phone alarm Date setting Set the current date for the clock Time setting Set the current time for the clock Time zone setting Set the time zone you are located in When the setting succeed the clock of the phone will change correspondingly and facilitate your travel Setting Set time date a...

Page 51: ...ion Meeting Vibration only no ring Outdoor Ring after vibrate Car Only ring tone Mute Neither ring nor vibration Edit Select one of the above mode and compose it Ringing tones Select the favorite chord tone as the call prompt ring tone Ringing volume Adjust the volume Conversation volume Set the conversation volume Vibration Enable or disable the vibration mode Varied keypad tone Enable or disable...

Page 52: ...extension number Click this menu can enable or disable DTMF function SMS prompt tone Enable or disable the prompt tone when you phone received a short message Message report prompt tone You can enable or disable the prompt tone when the recipient received the short message you sent Any key Answer By using this function you can answer a call by pressing any key exclude ending key and right soft key...

Page 53: ...directory press calling key to select the folder or you may view the property delete rename files or folder copy files create new folder etc as desire In a folder interface press the left soft key and the following menu will appear Open Open this folder and browse content of this folder Property Show the file type Delete Delete the selected file or folder Rename Rename the selected file or folder ...

Page 54: ...You may send the present record as a short message Delete Delete the present record Delete All Delete all records in the agenda Calendar Press the left soft key to access the calendar interface Under the calendar interface press up direction key and date will go back one week press the down direction key and the date will go forward one week press the left direction key and the date will go back o...

Page 55: ...divide etc key Press this key continuously can enter decimal point percentage sign parentheses etc Incoming Call Guard A humanized designed of incoming call guard has been adopted in this phone for restricting the incoming calls from a certain or a certain group of phone number as well as indicate the calling of restricted phone number After some time the screen will display these missed calls and...

Page 56: ...ecent calling record after some time You may restrict a certain phone number also 07522611622 for example When this number is calling in the caller s network will give a audio alert of subscriber unavailable you phone will indicate this incoming call and save this calling record in the missed call record after some time State View the current state of incoming call guard On Enable the incoming cal...

Page 57: ...you flexible information function such as stock information traffic information weather forecast etc Functions provided by STK depend on network operator This service requires support from the SIM card and network If your SIM card card has this function and the network support it STK will add to the main menu of the phone automatically USING MENU FUNCTIONS 6 ...

Page 58: ...ow charging mode after connecting to the charger at this moment the phone has no display information Wait for about 15 minutes according to the discharging degree hen the phone can be charged ordinarily 1 The signal is too weak or there may be some radio inter ference round Check the signal strength meter on the screen to see whether vertical lines are not displayed 2 Is the SIM card installed pro...

Page 59: ...ceive calls 1 Is the SIM card registered in the network 2 Incoming call prohibited due to call charges not paid 3 Is call forwarding enabled 4 Is the Bar incoming call function in call barring enabled The network operator doesn t support or requires registration Please contact the network operator Fail to set functions Enter the PUK code supplied with the SIM card to unlock or contact the network ...

Page 60: ...easons Call meter invalid No metering pulse is transmitted Please contact your networ k operator 1 SIM card is dirty Clean it 2 Reinstall the SIM card 3 SIM card is damaged Replace it SIM Error 7 APPENDIX I TROUBLESHOOTING ...

Page 61: ... with SIM card To unlock the SIM card PIN2 Personal Identity Number 2 Supplied by the network operator It is used when specific functions are to be performed such as protected FDN function supported by SIM card PUK Personal Unlock Code supplied with SIM card It is used to unlock the SIM card if you entered wrong PIN code for three consecutive times and the SIM card is locked You can also use it to...

Page 62: ...upting the active call but it is different from conference call You can only talk to one party while another party is held at the same time Call Forwarding A service provided by the network which allows you to divert an incoming call to a specified number according to different circumstances It has options of Forward All Calls Forward If Busy Forward if No Answer and Forward If Unreachable availab...

Page 63: ...ed in the area of its local registered network It includes international and domestic roaming In this manual it refers to international roaming only STK Its full name is SIM ToolKit which is a new service of GSM and can provide you flexible information function such as stock information traffic information weather forecast etc Functions provided by STK depend on network operator This service requi...

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