13
9
FAQ
I cannot switch on the earphones.
• Your earphones do not have enough battery power.
Charge your earphones (see 'Charge' on page 5).
The earphones do not pair with my device.
• Make sure you have turned off the Bluetooth function of all
previously connected Bluetooth devices as the earphones
will automatically connect to previous connected device.
• On your smartphone or Bluetooth device, remove
‘
TCL SOCL500TWS
’ from the Bluetooth list.
• Follow the steps in this user manual to pair your earphones.
I cannot find the earphones model name on the pairing list of
my Bluetooth® device to make a first time connection.
• Turn off the Bluetooth function of the Bluetooth device and
turn it on again.
• Initiate the Bluetooth device searching function of your
Bluetooth device again.
I cannot connect the earphones to a new device.
• Make sure the Bluetooth function of the previous paired
device is turned off.
• Pair your new device again (see ‘Pair the earphones with a
new Bluetooth device' on page 6).
The earphones are not connected to my smartphone
automatically.
• Make sure the Bluetooth function of your smartphone is
switched on before you switch on the earphones.
The earphones keep on disconnecting.
• Your earphones do not have enough battery power.
Charge your earphones (see 'Charge' on page 5).
• Make sure the earphones and Bluetooth
®
device are
within the operation range. Remove any unnecessary
Bluetooth
®
devices.
• Remove the earphones from the pairing list and pair
them with your device again.
Why does the music play on my smartphone speaker, but
not through my earphones?
• Make sure you have already selected on your smartphone
to listen to music through the earphones. For information,
consult the user manual of your smartphone.
The audio quality is poor and crackling noise can be heard.
• Make sure the Bluetooth
®
device is within the operation
range. Reduce the distance or remove obstacles between
your earphones and Bluetooth
®
device.
• Try to reconnect the earphones.
The audio quality is poor when streaming from the
smartphone or audio streaming does not work at all.
• Make sure your smartphone supports both
HFP - Hands-free profile and A2DP - Advanced audio
distribution profile (Bluetooth
®
stereo supported).
• Some game apps with chatting function force the
earphones to enable HFP mode to support voice
communication. In HFP mode, the audio quality is poorer
than the A2DP mode. To avoid this issue, try to quit or
restart this game app.
I cannot control music functions on my Bluetooth
®
device.
• Make sure the Bluetooth
®
audio source supports
AVRCP - Audio video remote control profile. Some music
or video player apps do not fully support AVRCP. Check
other apps to see if the problem still exists. If so, try to
reconnect the earphones.
I can hear sound only from one earphone.
• One earphone may be out of battery. Charge the battery
for both earphones.
• Both earphones have disconnected from each other.
• Turn off the earpieces, then turn on and reconnect them.
• If the problem persists, reset the earphones (see 'Reset the
earphones' on page 9)
I found the earphones sound out of sync with the screen
when playing videos and games.
• When playing videos or games with a mobile device
connected, the earphones may have a time lag between
the video and sound output.
I cannot hear the other side’s speaking.
• For some smartphones, if you pick up a phone call
through your smartphone, the voice will go through your
smartphone. You need to manually select the Bluetooth
earphone on your smartphone, then the voice will go
through the Bluetooth earphones.
• Press the right earphone twice to adjust the volume of
your earphones.
• Adjust the volume of your connected Bluetooth
®
device.
