10
TCL North America Limited Warranty
New Products (Commercial Use)
For how long after your purchase:
One (1) year from date of purchase
for parts and labor for
non-commercial use.
New Products (Non-Commercial Use)
For how long after your purchase:
What we will do
How to get service
All New TCL Product Models including LCD/LED Televisions, Sound Bars, and Appliances including Window
Air Conditioners, Portable and Through-The-Wall Air Conditioners, Dehumidifiers, Air Purifiers, and Robot
Vacuums (each individually referred to as a “Product” or “Unit”, and together referred to as the “Products”).
What your warranty covers:
Defects in materials or workmanship to the original owner of this TCL Product when
purchased as new from an Authorized Dealer of TCL brand Products in the United States and packaged with this
warranty statement.
Six (6) months from date of purchase
for parts and labor for
commercial use.
Commercial use includes, but is not limited to, the use of this Product in a commercial or business
environment, the use of this Product in an institution or for institutional purposes, or other commercial
purposes including rental purposes.
At TCL’s discretion, (1) pay an Authorized TCL Service Center for both labor charges and parts to repair your
Product, or (2) replace your Product with a new or refurbished/remanufactured equivalent value Product. The
decision to repair or replace will be made solely by TCL. See section entitled “How to get service.”
Before submitting a request for warranty service, please visit support.tcl.com for helpful FAQs and additional
troubleshooting suggestions.
To get warranty service, contact TCL Customer Support by visiting support.tcl.com/contact-us. Please have
your Product type, model number, serial number, and ZIP code ready. Troubleshooting and prior approval
from a TCL representative MUST occur before sending in your Product to a TCL Service Center.
A representative must troubleshoot your problem over the telephone, via chat, or through e-mail before
receiving service. If it is determined that your Unit requires service, the service location will be at the sole
discretion of TCL based upon the Limited Warranty Statement.
At the sole discretion of TCL, television screen sizes 43-inches and smaller will either be repaired at an
Authorized TCL Service Center or directly exchanged for a new or refurbished/re-certified Unit. At the sole
discretion of TCL, television screen sizes 44-inches or larger will either be repaired or directly exchanged for
a new or refurbished/re-certified Unit at an Authorized TCL Service Center or in-home. At the sole discretion
of TCL, Sound Bars, and Appliances including Window Air Conditioners, Portable and Through-The-Wall Air
Conditioners, Dehumidifiers, Air Purifiers, and Robot Vacuums will either be repaired or directly exchanged for
a new or refurbished/re-certified Unit at an Authorized TCL Service Center or in-home. In the event of a
service visit where the on-site technician, in his-her sole discretion, deems the home or property conditions to
be hazardous and/or unsafe, TCL reserves the right to cancel or re-schedule the service visit, or opt for an
exchange of the in-warranty Unit for a refurbished/re-certified Unit in lieu of the in-home service visit.
TCL is not responsible for transportation costs for warranty coverage, including but not limited to Unit repair
or replacement, to the Authorized TCL Service Center or TCL-designated address. However, TCL will pay for
return shipping to a United States address only. TCL will provide instructions for packaging and shipping the
Unit to the Authorized TCL Service Center or TCL-designated address.
Units that are improperly packed and
damaged during shipping are not covered under your limited Product warranty.
Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer which is evidence
that the Product is within the warranty period must be presented to obtain warranty service.
In the event that a Unit is to be replaced, a picture of the back of the Unit showing the model and serial number
and picture of the Product issue itself may be required.
PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO AN AUTHORIZED TCL
SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR/REPLACEMENT/RENTAL SERVICES.
