TCL PLEX T780H Manual Download

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8�3

Support Centre ��

Support Centre

helps you to learn more about Hot FAQs, operation

instructions, troubleshooting, etc. use it to send us your feedback.

8�4

Other applications

(1)

The previous applications in this section are preinstalled on your

phone. To download and install more 3rd party applications, use the

Google Play Store application.

(1)

Application availability depends on country and operator.

Summary of Contents for PLEX T780H

Page 1: ......

Page 2: ...Mobile Equipment Identity IMEI on the packaging materials Alternatively choose Settings System About phone Status IMEI information on the phone itself Obtaining warranty service First follow the advice in this guide or go to www tcl com global en service support mobile html Then check hotlines and repair centre information through www tcl com global en service support mobile hotline service center...

Page 3: ...5 2 Text input 34 2 1 Using the Onscreen Keyboard 34 2 2 Text editing 35 3 Call Call log and Contacts 36 3 1 Phone 36 3 2 Call log 41 3 3 Contacts 42 4 Messaging 47 4 1 Writing a new message 47 5 Calendar Clock and Calculator 50 5 1 Calendar 50 5 2 Clock 51 5 3 Calculator 54 6 Getting connected 55 6 1 Connecting to the Internet 55 6 2 Connecting to a Bluetooth device 57 ...

Page 4: ...Others 68 8 1 Radio 68 8 2 T Cast 69 8 3 Support Centre 70 8 4 Other applications 70 9 Google applications 71 9 1 Chrome 71 9 2 Gmail 71 9 3 Maps 71 9 4 YouTube 72 9 5 Play Store 72 9 6 Play Music 72 10 Settings 73 10 1 Networks Connection 73 10 2 Display 75 10 3 NXTVISION 76 10 4 Wallpaper theme 76 10 5 Sound 77 10 6 Advanced features 77 10 7 Smart Manager 77 10 8 Security location 77 10 9 Apps 7...

Page 5: ... 11 TCL Account Account 78 10 12 Google 78 10 13 Accessibility 78 10 14 System 79 11 Making the most of your phone 81 11 1 FOTA upgrade 81 12 Accessories 82 13 LIMITED WARRANTY 83 14 Troubleshooting 87 15 Specifications 93 ...

Page 6: ...duct meets applicable national SAR limits of 2 0 W kg The specific maximum SAR values can be found in the Radio waves section When carrying the product or using it while worn on your body either use an approved accessory such as a holster or otherwise maintain a distance of 5 mm from the body to ensure compliance with RF exposure requirements Note that the product may be transmitting even if you a...

Page 7: ...idden in some areas When switched on your phone emits electromagnetic waves that can interfere with the vehicle s electronic systems such as ABS anti lock brakes or airbags To ensure that there is no problem Do not place your phone on top of the dashboard or within an airbag deployment area Check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded fr...

Page 8: ... removable cover note that your phone may contain substances that could create an allergic reaction If your phone is a unibody device the back cover and battery are not removable If you disassemble your phone the warranty will not apply Disassembling the phone may damage the battery and may cause leakage of substances that could create an allergic reaction Always handle your phone with care and ke...

Page 9: ...octor before playing video games on your phone or enabling a flashing lights feature on your phone Parents should monitor their children s use of video games or other features that incorporate flashing lights on the phones All persons should discontinue use and consult a doctor if any of the following symptoms occur convulsion eye or muscle twitching loss of awareness involuntary movements or diso...

Page 10: ...y be considered to be an invasion of privacy It is the user s sole responsibility to ensure that prior authorisation has been obtained if necessary in order to record private or confidential conversations or take a photograph of another person the manufacturer the seller or vendor of your phone including the operator disclaim any liability which may result from improper use of the phone BATTERY In...

Page 11: ...is symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities instead they are to be taken to collection points for them to be recycled CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS CHARGERS Mains powered chargers will operate within the temperatu...

Page 12: ...by international guidelines The guidelines were developed by an independent scientific organisation ICNIRP and include a substantial safety margin designed to assure the safety of all persons regardless of age and health The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit for mobile devices is 2 W kg Tests for SAR are conducted us...

Page 13: ...ch as the World Health Organisation and the US Food and Drug Administration have stated that if people are concerned and want to reduce their exposure they could use a hands free device to keep the phone away from the head and body during phone calls or reduce the amount of time spent on the phone For more information you can go to tcl com Additional information about electromagnetic fields and pu...

Page 14: ...ormation including account details call data location details and network resources Note that any data shared with TCL Communication Ltd is stored in accordance with applicable data protection legislation For these purposes TCL Communication Ltd implements and maintains appropriate technical and organisational measures to protect all personal data for example against unauthorised or unlawful proce...

Page 15: ...tion ID D046973 The Wi Fi Logo is a certification mark of the Wi Fi Alliance This equipment may be operated in all European countries The 5150 5350 MHz band is restricted to indoor use only for the following countries BE BG CZ DK DE EE IE EL ES FR HR IT CY LV LT LU HU MT NL AT PL PT RO SI SK FI SE UK NO IS LI CH TR Google the Google logo Android the Android logo Google Search TM Google Maps TM Gma...

Page 16: ...e corresponding source codes upon request within a period of three years from the distribution of the product by TCL Communication Ltd You may download the source codes from https sourceforge net projects tcl mobile files The provision of the source code is free of charge from the internet We hereby point out that the end user warranty against infringement of IPR is solely limited to the EU EEA Sw...

Page 17: ...ion about labelling 1 On our website you will find our FAQ Frequently Asked Questions section You can also contact us by email to ask any questions you may have This radio equipment operates with the following frequency bands and maximum radio frequency power GSM 850 900 34 5 dBm GSM 1800 1900 32 dBm UMTS B1 2 5 8 2100 1900 850 900 25 dBm LTE B1 3 5 7 8 20 28 38 40 2100 1800 850 2600 900 800 700 2...

Page 18: ...s www tcl com global en service support mobile eu doc html Protection against theft 1 Your phone is identified by an IMEI phone serial number shown on the packaging label and in the phone s memory We recommend that you note the number the first time you use your phone by entering 06 and keep it in a safe place It may be requested by the police or your operator if your phone is stolen This number a...

Page 19: ...n interaction with any other device To the maximum extent permitted by law TCL Communication Ltd disclaims all liability for any claims demands suits or actions and more specifically but not limited to tort law actions under any theory of liability arising out of the use by whatever means or attempts to use such Third Party Materials Moreover the present Third Party Materials which are provided fr...

Page 20: ...19 1 Your mobile 1 1 Keys and connectors Microphone USB Type C Headset connector Front Camera Home key Touch screen Recent apps Speaker Receiver Microphone Back key ...

Page 21: ...SIM card slot microSD card slot Smart key left of the device Smart key settings are available at Settings Advanced features Smart key Or touch Smart Key in the app list Back key Touch to go back to the previous screen or close a dialog box options menu the notification panel etc ...

Page 22: ...the Power key and Volume down key to take a screenshot Press and hold the Power key for at least 10 seconds to force reboot Volume Keys In call mode adjusts the earpiece or headset volume In Music Video Streaming mode adjusts the media volume In general mode adjusts the ringtone volume Mutes the ringtone of an incoming call In camera preview mode press the Volume up or down key to take a photo or ...

Page 23: ...22 1 2 Getting started 1 2 1 Setting up Inserting or removing the SIM microSD card Insert the pin into the hole and pull out the tray Insert or remove your SIM card or microSD card Single SIM ...

Page 24: ...phone calls You do not need to power off your phone before inserting or removing the SIM card as this phone supports hot swap Your phone only supports nano SIM cards Do not attempt to insert other SIM types otherwise this may cause damage to your phone ...

Page 25: ...is fully charged disconnect your charger from the plug switch off Wi Fi GPS Bluetooth or background running applications when not in use reduce the backlight time etc 1 2 2 Powering on your phone Hold down the Power key until the phone powers on unlock your phone Swipe PIN Password Pattern Fingerprint or Face if necessary and confirm The Home screen is displayed If you do not know your PIN code or...

Page 26: ...een Status bar Status Notification indicators Touch and drag down to open the notification panel Search bar Touch to enter text search screen Touch to enter voice search screen Touch an icon to open an application folder etc Favourite tray applications Touch to enter the application Long press to move or remove applications The Home screen is provided in an extended format to allow more space for ...

Page 27: ...n the screen to drag an object to another location Slide Swipe Slide the screen to scroll up and down the applications images and web pages You can slide the screen horizontally too The device also supports one finger zooming in the Camera and Gallery functions Double touch the screen to zoom in out Flick Similar to swiping but flicking makes it move quicker Pinch Spread Place two fingers on the s...

Page 28: ...us on the right side and notification information on the left side Drag down the status bar to view notifications and drag again to enter the quick settings panel Touch and drag up to close it When there are notifications they can be accessed by touching them Notification panel When there are notifications touch and drag down the Status bar to open the Notification panel to read more detailed info...

Page 29: ...s where you can set more items Quick settings panel Touch and drag down from the top of the screen once using two fingers or twice using one finger to open the Quick settings panel You can enable or disable functions or change modes by touching the icons Touch the Edit icon to customise your Quick settings panel ...

Page 30: ...nlock your screen To protect your phone and privacy you can lock the phone with a pattern PIN password fingerprint or face To create a screen unlock pattern From the app list touch Settings Security location Screen lock Pattern Set your own pattern To lock phone screen Press the Power key once to lock the screen ...

Page 31: ...you can press the Power key to light up the screen then swipe up to unlock the screen More actions are Swipe right to enter Phone Double touch to enter the detailed screen Swipe left to enter Camera Swipe up to unlock the screen Swipe up to turn on off Flashlight enter Timer Calculator or Google assistant etc Face unlock From the app list touch Settings Security location Face key Before using the ...

Page 32: ...position and then release You can move items both on the Home screen and the Favourite tray Hold the icon on the left or right edge of the screen to drag the item to another Home screen Remove Long press the item and drag it up to the top of the remove icon and release after it turns red Create folders To improve the organisation of shortcuts or applications on the Home screen and the Favourite tr...

Page 33: ...ide it to move to your preferred screen Consult recently used applications To consult recently used applications touch the Recent apps key Touch a thumbnail in the window to open the application Touch one thumbnail and slide it up to close the application slide it right left to switch the applications Touch Clear all at the bottom of the screen to close all the running applications ...

Page 34: ...ess the Volume key to adjust the Media volume Touch to activate vibrate mode The icon will change to Touch it again to activate silent mode Touch to enter Sound settings Press the Volume key to mute the ringtone of an incoming call ...

Page 35: ...Keyboard orientation Turn the phone sideways or upright to adjust the onscreen keyboard orientation You can adjust it by changing the settings Touch on off Settings Display Auto rotate screen 2 1 1 Android keyboard Switch between symbol and ABC keyboard Long press to select symbols Enter numbers or select from contacts Long press to show more options Touch to switch between abc Abc mode Long press...

Page 36: ...edit The following options will appear Cut Copy Share and Select all You can also insert new texts if preferred Touch where you want to type or long press a blank area The cursor will blink and the tab will appear Drag the tab to move the cursor If you have cut or copied any text touch the tab to show the Paste option which allows you to complete pasting immediately ...

Page 37: ...Call log and Contacts 3 1 Phone 3 1 1 Making a call To make a call touch in the Favourites tray Contacts View the call s detailed information Call logs touch to call the number Favourite numbers Show the dial pad ...

Page 38: ...s then make the call The number you entered can be saved to Contacts by touching the Create new icon or the Add to existing icon If you make a mistake you can delete the incorrect digits by touching To hang up a call touch International call To dial an international call long press to enter then enter the international country prefix followed by the full phone number and touch ...

Page 39: ...r network and country this could even work without a SIM card and without typing in the SIM PIN code 3 1 2 Answering or rejecting a call When you receive a call Slide the icon to the right icon to answer Slide the icon to the left icon to reject Touch to reject the call by sending a preset message Touch to set a call back reminder ...

Page 40: ...lls It works like an answering machine that you can consult at any time To access your voicemail long press If you receive a voicemail appears on the Status bar Open the Notification panel and touch New voicemail 3 1 4 During a call To adjust the volume during a call press the Volume up down key ...

Page 41: ...and Contact To avoid accidental operation of the touchscreen during a call the screen will be locked automatically when you put the cellphone close to your ear and it will be unlocked when the cellphone is taken away from your ear 3 1 5 Managing multiple calls With this phone you can handle multiple calls at the same time Swap calls When you accept two calls touch the contact photo or to switch be...

Page 42: ...e call and disconnect all callers 3 1 6 Call settings Touch from the Phone screen then touch Settings to set phone and contact settings 3 2 Call log You can access your call logs by touching from the Phone screen to view missed calls outgoing calls and incoming calls Touch to view information or further operations You can launch a new call send a message to the contact or number view detailed info...

Page 43: ...r applications on the web or on your phone 3 3 1 Consult your Contacts To see your contacts touch from the App drawer Add new contact Display option menu View your favourites Touch to open the Quick contact panel Touch and hold to share or delete the selected contact Deleted contacts will also be removed from other applications on the phone or web the next time you synchronise your phone ...

Page 44: ... field to another Select a picture or take a photo for the Phone contact Touch to save Select Phone or SIM card Touch to open available labels Add to remove from Favourites 1 To add a contact to favourites you can touch a contact to view details then touch to add the contact to favourites To remove a contact from favourites touch on the contact details screen 1 Only phone contacts can be added to ...

Page 45: ... Quick contact panel Touch a contact to open the Quick contact panel Touch or the number to make a call Touch to make a video call 1 Touch to send a message The icons available on the Quick contact panel depend on the information you have for the contact and the applications and accounts on your phone 1 Depending on your network operator ...

Page 46: ... Share Select the application to perform this action 3 3 6 Displaying contacts You can configure which list of contacts for each account you want to display in the Contacts list Touch and touch Contacts to display from the contacts list screen then you can choose which contacts to display Touch and Settings Display options to sort the list by touching First name or Last name as well as viewing con...

Page 47: ...ding on the applications installed on your phone To add an account touch from the contacts list and touch Settings Manage accounts Add account or from the home screen touch Settings Accounts Add account You are required to select the kind of account you are adding like Google etc As with any other account setup you need to enter detailed information like username password etc You can remove an acc...

Page 48: ...Messaging 4 1 Writing a new message You can create edit and receive SMS and MMS with this phone To access Messages touch from the App drawer On the message list screen touch to write text multimedia messages ...

Page 49: ...es and sounds to other compatible mobiles and e mail addresses An SMS will be converted to MMS automatically when media files image video audio slides etc are attached or subject or email addresses are added To send a multimedia message enter the recipient s phone number in the To bar In Text message bar to enter the text of the message Touch to attach a picture video audio etc When finished touch...

Page 50: ...ch a message to enter the message composing screen Touch to call the number Touch to save the number to contacts or view the contact details if the number has been saved To adjust message settings touch and select Settings on the message list screen ...

Page 51: ...new events from any Calendar view Touch Fill in all required information for this new event If it is a whole day event you can turn on All day Invite guests to the event Enter the email addresses of the guests you want to invite with commas to separate The guests will receive an invitation from Calendar and Email When finished touch Save from the top of the screen To quickly create an event from t...

Page 52: ...d drag down the Status bar to open the notification panel touch an event name to view the Calendar notification list Touch the Back key to keep the reminders pending in the Status bar and the notification panel 5 2 Clock Your mobile phone has a built in clock To view the current time touch from the app drawer 5 2 1 Alarm From the Clock screen touch Alarm to enter Turn on to enable the alarm Touch ...

Page 53: ...52 5 2 2 Clock To view the date and time touch Clock Touch to choose a city 5 2 3 Timer From the Clock screen touch Timer to enter Set the time Touch to start the countdown Touch to pause Touch to reset ...

Page 54: ...Stopwatch to enter Touch to start the Stopwatch Touch to show a list of records according to the updated time Touch to pause Touch to reset Touch to share 5 2 5 Adjust Clock settings Touch and then Settings to access Clock Alarms and Timer settings ...

Page 55: ...54 5 3 Calculator There are two panels available Basic panel and Advanced panel Touch to switch between panels select one of the following two ways Touch to delete digits one by one ...

Page 56: ...an turn on mobile data in Settings Network connection Data usage Mobile data To check the network connection you are using touch Settings Network connection Mobile network Access Point Names or Network operators To create a new access point A new 2G 3G 4G network connection can be added to your phone with the following steps Touch Settings Network connection Mobile network Access Point Names Touch...

Page 57: ...rd inserted To turn Wi Fi on and connect to a wireless network Touch Settings Network connection Wi Fi Turn on Once Wi Fi is turned on detected Wi Fi networks are listed Touch a Wi Fi network to connect to it If the network you selected is secured you are required to enter a password or other credentials you may need to contact the network operator for details When finished touch CONNECT To add a ...

Page 58: ...e data or connect to other Bluetooth devices for various uses To turn on Bluetooth Touch Settings Network connection Bluetooth Turn on Your device name and other available devices will appear on screen To rename your device Touch Settings Network connection Bluetooth Device name Enter a name and touch RENAME to confirm To pair connect your phone with a Bluetooth device To exchange data with anothe...

Page 59: ...puter via USB With the USB cable you can transfer media files and other files between your phone and computer To connect your phone to the computer Use the USB cable that came with your phone to connect the phone to a USB port on your computer You will receive a notification that the USB is connected Open the Notification panel and touch Android system then in the next dialogue choose the way in w...

Page 60: ...oaming areas To share your phone s data connection via USB and Bluetooth or as a mobile hotspot Go to Settings Network connection Hotspot tethering to activate these functions To rename or secure your mobile hotspot Go to Settings Network connection Hotspot tethering Mobile hotspot to activate When mobile hotspot is activated you can rename your phone s Wi Fi network SSID and secure its Wi Fi netw...

Page 61: ...N and then touch On the screen that opens follow your network administrator s instructions to configure each component of the VPN settings Touch SAVE The VPN is added to the list on the VPN settings screen Before adding a VPN you should set a screen lock for your phone To connect disconnect to from VPN To connect to a VPN Touch Settings Network connection VPN The VPNs you have added are listed Tou...

Page 62: ...it a VPN Touch Settings Network connection VPN The VPNs you have added are listed Touch beside the VPN you want to edit After editing touch SAVE To delete a VPN Touch beside the VPN you want to delete then touch FORGET to delete it ...

Page 63: ...d it affecting your picture quality To take a photo or video touch from the app drawer Select photo size Pinch spread two fingers together apart to zoom in out Select flash Select timer Select filter Select Original Ultra Wide or Low light video modes Zoom in out Turn on off Ultra Wide mode Take a photo Switch between front back camera View the photos or videos you have taken Select HDR modes ...

Page 64: ...ntinue Touch to stop recording The video will be automatically saved Further operations when viewing a photo video you have taken Slide left or right to view the photos or videos you have taken Touch then Gmail Bluetooth MMS etc to share the photo or video Touch to return to Camera 7 1 1 Modes and settings Modes Slide left or right to switch between modes More By selecting More you can access more...

Page 65: ...panorama function Touch the shutter button to start taking a panoramic photo and move the phone steadily along the direction indicated by the onscreen line Once the slots are filled the photo will be automatically saved If the slots are not fully filled touch the shutter button again to save the photo Pro Pro camera mode lets you fine tune parameters and gives you full control over ISO WB exposure...

Page 66: ...f Once turned on you will see the icon in Auto mode Touch this to choose between Original Ultra Wide or Low light video mode when capturing Storage Touch to choose between phone and SD card storage when an SD card is inserted The default is phone storage Save location Turn on to tag photos and videos with your location This option is available when the GPS location service is enabled Shutter sound...

Page 67: ...operations to pictures and videos are available for selection To view the photos you have taken touch from the app drawer Select photos for further operation Pictures and videos are displayed by Moments Albums and Explore in the Gallery Working with pictures You can work with pictures by rotating or cropping them sharing them with friends setting them as a contact photo or wallpaper etc ...

Page 68: ...picture Touch to edit the picture Set effects such as Punch Vintage B W Bleach etc Set as None or Dehaze Crop Straighten Rotate Mirror or Draw the picture Adjust the picture colour Touch to set the picture as your favourite Touch to delete the picture Touch Set as to set the picture as a Contact photo or Wallpaper ...

Page 69: ...n related to the radio program displayed if you turn to stations that offer Visual Radio service To listen to the radio you must insert headphones Headphones act as the radio antenna To listen to a radio programme touch from the app drawer 1 The quality of the radio depends on the coverage of the radio station in that particular area 2 Depending on your network operator and market ...

Page 70: ...TV are connected to the same Wi Fi network or your phone shares a mobile hotspot with your TV From the T Cast home page you can Select and touch any network video content in order to view it on your TV Touch the to enter the Key remote control which allows you to control the TV remotely from your phone Touch Cast Photo Cast Video or Cast Music and then select and click any photo video or music in ...

Page 71: ... troubleshooting etc use it to send us your feedback 8 4 Other applications 1 The previous applications in this section are preinstalled on your phone To download and install more 3rd party applications use the Google Play Store application 1 Application availability depends on country and operator ...

Page 72: ...s all devices with the browser installed can be synchronised with your Google account 9 2 Gmail As Google s web based email service Gmail is configured when you first set up your phone With this application you can send and receive emails manage emails by labels archive emails etc Emails can be automatically synchronised with your Gmail account 9 3 Maps Google Maps offers satellite imagery street ...

Page 73: ...llowing users to browse and download applications and games Applications are either free of charge or at a cost In Play Store search for the app you need download it and then follow the installation guide to install the app You can also uninstall update an app and manage your downloads 9 6 Play Music A music streaming service and online music locker operated by Google You can download and listen t...

Page 74: ...cess point to connect your phone to the wireless network For detailed instructions on using Wi Fi refer to 6 1 2 Wi Fi 10 1 2 Bluetooth Bluetooth allows your phone to exchange data videos images music etc within a small range with another Bluetooth supported device phone computer printer headset car kit etc For more information on Bluetooth refer to 6 2 Connecting to a Bluetooth device 10 1 3 NFC ...

Page 75: ...e data to avoid incurring significant charges for data use on local operator mobile networks particularly if you do not have a mobile data agreement Data usage is measured by your phone and your operator may count differently 10 1 6 Hotspot tethering This function allows you to share your phone s mobile data connection via USB or as a portable Wi Fi access point refer to 6 4 Sharing your phone s m...

Page 76: ...device s screen on your TV and display content like TV shows movies photos games and websites from supported apps 10 1 11 USB You can use USB to charge this device transfer files or transfer photos PTP 10 1 12 Printing Touch Printing to activate print services You can select your Default print service or choose Add service to select another service 10 2 Display In this menu you can adjust your Hom...

Page 77: ...our performance of ordinary video for an HDR experience 10 3 3 Reading mode Reading mode reproduces a physical book reading experience on your screen You can set individual apps to use this mode by clicking Manage apps menu 10 3 4 Screen colour The device allows you to change the range of display tones according to the display content When choosing Vivid you can adapt the screen s colour temperatu...

Page 78: ...venient Touch Single press Double press or Long press then set Behaviour as Open an app or Open a feature then touch App to open or Feature to open to select an app or a feature You also can set the behaviour as Do nothing when the Smart key is pressed 10 7 Smart Manager Restricting auto start apps can make the system run faster and extend battery life 10 8 Security location Touch to set Security ...

Page 79: ...ne 10 11 TCL Account Account Touch to add remove and manage your TCL email and other supported accounts You can also use these settings to control how and whether all applications send receive and synchronise data according to their own schedules and whether all applications can synchronise user data automatically Touch Add account to add an account for the selected app 10 12 Google Touch to confi...

Page 80: ...Turn on to back up your phone s settings and other application data to Google servers If you replace your phone the settings and data you ve backed up will be restored onto the new phone when you sign in with your Google account If you mark this option a wide variety of settings and data are backed up including your Wi Fi passwords bookmarks a list of the applications you ve installed the words yo...

Page 81: ...d application settings and any downloaded applications We recommend you back up your personal data before resetting 10 14 7 Regulatory safety Touch to view product information such as Product model Manufacturer name Manufacturer address IMEI CU reference Bluetooth Declaration ID etc 10 14 8 About phone This contains information such as Model CPU Camera Resolution RAM Storage Battery capacity Andro...

Page 82: ...nload it automatically Once finished a pop up dialog will give you the option of updating your phone now or later If Settings System System updates Settings Automatically download is turned off a pop up dialog will ask if you want to download a new firmware version which the phone has discovered or if you want to ignore it If you only have a mobile network connection you will only receive a notifi...

Page 83: ...essories Standard accessories Charger USB Cable Screen Protector Translucent Shell SIM Card Pin Accessories depend on countries Only use the TCL batteries chargers and accessories included along with your device ...

Page 84: ...red by or on behalf of the Manufacturer The Manufacturer warrants to the original end user purchaser of a new TCL device You that the TCL device will be free from defects in materials and workmanship under normal use from a period that commences on the date of original purchase by You and continuing for the following specified period of time for each applicable type of TCL device the Warranty peri...

Page 85: ...dards applicable in the geographical area where your phone is used connection to any equipment not supplied or not recommended by the Manufacturer repair performed by individuals not authorised by the Manufacturer or its affiliates modification adjustment or alteration of software or hardware performed by individuals not authorised by the Manufacturer inclement weather lightning fire humidity infi...

Page 86: ... than normal to complete Back Up Your Data You should regularly backup your data files applications and settings as a safeguard against possible operational issues including prior to the return of the TCL device Data backup is your responsibility and is not the responsibility of the Manufacturer the retailer through whom You purchased the TCL device or the Manufacturer s authorised service provide...

Page 87: ...86 This limited warranty does not cover the backup recovery or reinstallation of your data files and applications to the TCL device Manufacturer TCL Communication Ltd ...

Page 88: ... back up your phone data before resetting and carry out the following checks My phone can t be switched on or is frozen When the phone can t be switched on charge for at least 20 minutes to ensure the minimum battery power needed Then switch it on again When the phone falls into a loop during power on animation and the user interface can t be accessed press and hold the Power key to reset This eli...

Page 89: ...tes to display the battery charging indicator on the screen Make sure that charging is carried out under normal conditions 0 C 32 F to 45 C 113 F When abroad check that the voltage input is compatible My phone can t connect to a network or No service is displayed Try connecting to the network by moving to another physical location Verify the network coverage with your operator Check with your oper...

Page 90: ...ke sure that you have not barred outgoing calls Make sure that your phone is not in aeroplane mode My phone can t receive incoming calls Make sure that your phone is switched on and connected to a network check for overloaded or unavailable network Check your subscription status with your operator credit SIM card valid etc Make sure that you have not forwarded incoming calls Make sure that you hav...

Page 91: ...sory When I select a number from my contacts the number can t be dialled Make sure that you have correctly recorded the number in your contacts Make sure that you have selected the country code when calling an international number I can t add a contact Make sure that your SIM card contacts are not full delete some contacts or save the contacts to the phone My callers can t leave messages on my voi...

Page 92: ...led If you are using a Windows computer make sure it supports MTP mode If you are using a Mac make sure to install Android File Transfer from www android com filetransfer I can t download new files Make sure that there is sufficient phone storage space for your download Select the microSD card as the location to store downloaded files Check your subscription status with your operator The phone can...

Page 93: ...ons This heating is a normal consequence of the CPU handling excessive data Ending the above actions will make your phone return to normal temperature After a factory data reset is performed I can t use my phone without entering Google account credentials After a reset is performed you must enter the original Google account credentials that were used on this phone If you don t remember your Google...

Page 94: ...2 2 x 76 56 x 8 06 9 42 mm Weight 192g Display 6 53 touch screen with 2340x1080 Network GSM B2 3 5 8 1900 1800 850 900 UMTS B1 2 5 8 2100 1900 850 900 LTE B1 3 5 7 8 20 28 38 40 2100 1800 850 2600 900 800 700 2600 2300 GPS A GPS Connectivity Bluetooth 5 0 apt X LDAC Wi Fi 802 11 b g n for 2 4GHz 802 11 a n ac for 5GHz ...

Page 95: ... RTX WAV WEBM XMF Battery 1 Capacity 3820 mAh Expansion Slot microSD memory card Availability of microSD card depends on market Special Features GPS G sensor Light Sensor Proximity Sensor E Compass Gyro Note Specifications are subject to change without prior notice 1 The original battery has undergone rigorous safety inspections to meet qualification standards the use of non original batteries may...

Page 96: ...95 English CJA668001AAA ...

Page 97: ... tcl com and download the complete user manual Moreover on the website you can also find answers to frequently asked questions For more information on how to use the phone please go to tcl com You can also find answers to frequently asked questions there too ...

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