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TCL MOVEAUDIO Neo, User Manual

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TCL MOVEAUDIO Neo User Manual Download Page 23

23

I keep hearing "The 

Google Assistant is not 

connected" when I touch 

and hold the left earbud. 

For Android users: 

• Install Google Assistant on your device, then 

try again.

• If you have installed Google Assistant, but 

forgot to set up Google Assistant for your 

earbuds, follow these steps:  

1) Connect your earbuds to the device. 

2) Open the Google Assistant app on your 

device.  

3) Tap 

Finish headphones setup,

 and follow 

the on-screen instructions. 

For iOS users: 

1) Connect your earbuds to the device.  

2) Install and open the Google Assistant 

app.  

3) Tap the snapshot icon on the left, 

then enable Google Assistant to access 

Bluetooth.  

4) Tap 

Finish headphones setup, 

and

 

follow the on-screen instructions.  

Summary of Contents for MOVEAUDIO Neo

Page 1: ...User Manual Model TW241 V1 0 ...

Page 2: ... Check the battery status 8 Chapter 4 Bluetooth 9 Connect with a Bluetooth device for the first time 9 Disconnect from a Bluetooth device 10 Reconnect with your devices 10 Restart the earbuds 10 Reset the earbuds 11 Chapter 5 Use your earbuds 12 Music mode 12 Call mode 12 Low latency mode 13 Voice assistant 13 Active Noise Cancellation 14 Important safety information 15 Important handling informat...

Page 3: ...16 Regulatory compliance information 16 Eelectromagnetic fields EMF 16 Radio Equipment Directive Declaration of Conformity 17 FCC compliance statement 17 Canadian compliance statement 18 California battery charger efficiency 18 Disposal and recycling information 18 Troubleshooting 19 Trademarks 24 ...

Page 4: ...rsion Documentation content is subject to change without notice We make constant improvements on the documentation of your device including this user manual TCL Communication Ltd does not assume any liability that may occur due to the use or application of the product described herein Every effort has been made in the preparation of this documentation to ensure accuracy of the contents but all sta...

Page 5: ... easily and properly For more information visit www tcl com What s in the box S M L Charging Case Earbuds USB cable Earplugs Quick start guide Warranty card Overview Case LED indicator The indicator flashes certain colors to indicate the charge or communication status of the earbuds or the charging case USB Type CTM port Connect the charging case to a computer or a compatible USB adapter with the ...

Page 6: ...r at least 5 seconds The earbud LED indicators flash in blinking blue close the charging case the LED indicator will turn off Open the case to complete the activation Note If earbuds cannot be activated successfully please charge it for a while and then repeat the activation process again Replace ear tips To get the most use and enjoyment out of your earbuds select the most comfortable tips for yo...

Page 7: ...e twist it to the proper position and fix it Chapter 3 Charging Charging case To charge the charging case connect the case to a computer or a compatible USB adaptor with the supplied USB Type C cable The LED indicator flashes in orange when charging and flashes in green when charging is complete 2H ...

Page 8: ...he case then close the lid The case LED indicator flashes in green for 3 seconds when charging starts 1 5H Note For best results do not insert your earbuds in the charging case if they are wet or dirty Check the battery status Charging case Open or close the charging case to check the battery level for the case from the case LED indicator lights 20 20 The LED indicators orange in 3 seconds when th...

Page 9: ... the earbuds for the first time Before you make the pairing operation make sure your earbuds and the charging case are charged sufficiently To pair the earbuds with your device for the first time after purchase or after resetting the earbuds follow these steps Open the charging case and keep it next to your device then place the earbuds in the case The earbuds LED indicator flashes in blue in cycl...

Page 10: ...sconnection option NOTE The disconnection procedure may vary depending on your device model Reconnect with your devices After successful pairing the earbuds will automatically connect to the last paired device if taken out of the charging case Notes The earbuds and Bluetooth device must be turned on and within connection range If the earbuds cannot find and connect to the last paired device they w...

Page 11: ...es follow the steps below Place the earbuds in the charging case with the lid open Press and hold either earbud for 8 seconds The earbud LED indicators flash in blue when the earbuds enter reset process the blue light will stay on for 5 seconds and then go out indicating that the reset is complete Note All pairing information is deleted when the earbuds are reset to factory settings After reset pr...

Page 12: ...s This function is assigned to your right earbud by default X2 00 02 00 02 X3 Double tap either earbud Play or pause Press and hold right earbud for 2 seconds Next song Press and hold left earbud for 2 seconds Previous song Triple tap right earbud Switch EQ mode Note Total 4 preset EQ modes Music Bass Podcast and Treble The default is Music mode switch between EQ modes by triple tapping right earb...

Page 13: ... assistant Phone voice commands enable you to speak to Siri or Google Assistant on your smartphone using your earphones Triple tap left earbud to activate Siri or Google Assistant You will hear the start up sound Make a request to Siri or Google Assistant through the earphones microphone X3 Voice assistant Notes Siri may not be activated depending on the phone model or application version The oper...

Page 14: ...tive Noise Cancellation ANC Transparency and OFF modes ANC mode reduces external sounds With this mode activated you can enjoy music or phone calls without being disturbed by ambient noise Transparency mode lets external sounds in so you can hear what s going on around you OFF mode turns off both ANC and Transparency modes ...

Page 15: ...ve earbuds from the case and disconnect the USB cable from both the case and your computer or power adaptor Hearing loss Listening to sound at high volume may cause permanent hearing loss Check the volume after inserting earbuds in your ears and before playing audio WARNING To prevent possible hearing damage do not listen at high volume levels for long periods Medical device interference Your devi...

Page 16: ...erviced only by an authorized service provider Batteries must be recycled or disposed of separately from household waste Don t incinerate the batteries Check your country s local waste regulations for the proper disposal of electronic products Operating temperature Your device is designed to work and be stored in ambient temperatures between 0 C and 45 C 32 F and 113 F Your device can be damaged a...

Page 17: ...r in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment int...

Page 18: ...le for compliance could void the user s authority to operate the equipment California battery charger efficiency Disposal and recycling information At TCL we continually strive to improve our operations and products and minimize our impact on the environment Your product is designed and manufactured with high quality materials and components which can be recycled and reused Please observe the loca...

Page 19: ...you regularly charge the charging case The charging time and battery life are different between the two earbuds The charging time may differ between the two earbuds even if they start charging at the same time The charging time and remaining battery may differ between the two earbuds due to different inner components How to dispose of my earbuds Check your country s local waste regulations for the...

Page 20: ...buds are not connecting other deivce Check if the earbuds are in the pairing mode The LED flashes blue when the earbuds enter the pairing mode Turn off the Bluetooth function of your device and turn it on again Enable the searching function of your device again The earbuds keep disconnecting from my device Your earbuds do not have enough battery power Make sure the earbuds and your device are with...

Page 21: ...nce or obstructions between the earbuds and your device Reconnect the earbuds Ensure your device supports both hands free profile HFP and advanced audio distribution profile A2DP Bluetooth stereo supported Some game apps with chatting function force the earbuds to enable HFP mode to support voice communication The audio quality in HFP mode is poorer than that in the A2DP mode To avoid this issue q...

Page 22: ...e modes by pressing and holding your both earbuds at the same time for 3 seconds You will hear a prompt tone when the earbuds switch to a different mode The noise canceling function doesn t work well on my earbuds The noise cancelling function may be disabled Enable the noise cancelling function by pressing and holding your both earbuds simultaneously for 3 seconds The size of the ear tips is not ...

Page 23: ...tant for your earbuds follow these steps 1 Connect your earbuds to the device 2 Open the Google Assistant app on your device 3 Tap Finish headphones setup and follow the on screen instructions For iOS users 1 Connect your earbuds to the device 2 Install and open the Google Assistant app 3 Tap the snapshot icon on the left then enable Google Assistant to access Bluetooth 4 Tap Finish headphones set...

Page 24: ...ri is a trademark of Apple Inc registered in the U S and other countries Google Google and the Google Logo are registered trademarks of Google Inc and Google Assistant is a trademark of Google Inc USB Type C USB Type C is a trademark of USB Implementers Forum TCL TCL is a registered trademark of TCL Corporation in the U S and Canada All other trademarks and trade names are the property of their re...

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