21
Troubleshooting
If you encounter problems while using the product, use the troubleshooting information to help
determine the problem and find possible solutions.
General problems
Problem
Solution
I forget the Wi-Fi password.
•
Log in the web UI, then go to
Settings > Wi-Fi >
Basic
. Click
Show password
to obtain the current Wi-
Fi password.
•
Or reset the device to its factory settings.
How to change the Wi-Fi name and
password.
1.
Log in to the web UI.
2.
Go to
Settings > Wi-Fi > Basic
.
The network indicator is in solid red.
When the micro SIM card or network service is not
available, or the device is not registered to the network,
the network indicator is in solid red.
•
If you are using a micro SIM card, make sure the micro
SIM card is valid and inserted correctly, or place the
CPE in an area with better signal (for example near a
window), and try again.
•
If you are using an Ethernet connection, check if the
network is working properly.
I can't find the Wi-Fi name of the
CPE on my wireless device.
•
Make sure the Wi-Fi indicator of your CPE is solid
blue.
•
Refresh the available network list on your wireless
device.
How to set a new PIN code for my
micro SIM card?
1.
Log in to the web UI.
2.
Go to
Settings > Security > PIN management
.
3.
Enable PIN operation, and enter a new PIN code.
4.
Click
Apply
.
Where to find the device's model
number and firmware version?
1.
Log in to the web UI.
2.
Go to
System > Device information
.
Web UI problems
Problem
Solution
How can I access the web UI?
1.
Open the web browser, and go to http://192.168.1.1.
2.
Enter the login information as required. Find the
default login information on the bottom label of the
CPE.
Summary of Contents for LINKHUB HH42NK1
Page 1: ...HH42NK1 TCL User Manual ...
