23
TTE Technology, Inc. (“TTE”) Limited Warranty
All LCD/LED Models.
What your warranty covers:
Defects in materials or workmanship to the original owner of this TCL product
when purchased as new from an Authorized Dealer of TCL brand products in the United States and packaged
with this warranty statement.
New LCD/LED Televisions (Non-Commercial Use)
For how long after your purchase:
• Two (2) years from date of purchase for parts and labor for non-commercial use.
New LCD/LED Televisions (Commercial Use)
For how long after your purchase:
• Six (6) months from date of purchase for parts and labor for commercial use.
• Commercial use includes, but is not limited to, the use of this product in a commercial or business
environment, the use of this product in an institution or for institutional purposes, or other commercial
purposes including rental purposes.
What we will do:
• At TTE’s discretion, (1) pay an Authorized TCL Service Center for both labor charges and parts to repair
your television, or (2) replace your television with a new or refurbished/remanufactured equivalent value
product. The decision to repair or replace will be made solely by TTE. See “How to get service”.
How to get service:
• Call 1-877-300-8837 (for mainland 48 States), or 1-877-800-1269 (for AK, HI, and Puerto Rico).
• Please have your original purchase receipt or proof of purchase (bill of sale or receipted invoice), the
unit’s date of purchase, place of purchase and model/serial number ready. The model/serial number
information can be found on the back of your unit.
• A representative will troubleshoot your problem over the telephone. If it is determined that your unit
requires service, the service location will be at the sole discretion of TTE based upon the TTE Limited
Warranty Statement.
• At the sole discretion of TTE, television screen sizes 32” and smaller will either be repaired at an
Authorized TCL Service Center or directly exchanged for a new or refurbished/remanufactured unit. At
the sole discretion of TTE, television screen sizes 33” through 55” or larger will either be repaired at an
Authorized TCL Service Center or repaired in-home.
• If repaired at an Authorized TCL Service Center, TTE is not responsible for transportation costs to the
Authorized TCL Service Center. However, TTE will pay for return shipping. TTE will provide instructions
for packaging and shipping the unit.
• Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer which is
evidence that the product is within the warranty period must be presented to obtain warranty service.
• PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO AN
AUTHORIZED TCL SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR/REPLACEMENT/
RENTAL SERVICES.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual describes how to install, adjust, and operate your unit. Any
additional information should be obtained from your Authorized Dealer).
• Installation and related adjustments, or damage resulting from installation.
• Damage resulting from non-approved installation methods.
• Signal reception problems not caused by your unit.
• Damage from misuse, abuse, neglect, normal wear and tear, cosmetic damage, mishandling, faulty
installation, or power line surges.
• Markings or images on the television’s panel resulting from viewing fixed images (including but not
limited to certain 4:3 images on wide screen televisions, or data or images in fixed screen locations from
banners, video games, or certain broadcast networks).
• Batteries.