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No action after touching the touch screen
•
Check whether there is any damage to the screen. If
yes, please back up your data and take your device
and proof of purchase to our repair centre to get
more professional technical assistance.
•
If the issue occurs while using a third-party app,
make sure the app is compatible with your device
and Android version. Try uninstalling the third-party
app.
•
Check if the issue occurs during charging. If yes, we
recommend trying the official charger and data cable.
(Note: The voltage instability of non-standard
chargers and data cables may cause the touchscreen
to become unresponsive).
•
Make sure the temperature where the device is being
used is neither too hot nor too cold. The standard
working temperature of the capacitive touchscreen
is -10°C~60°C. Excessively high or low temperatures
will cause the touchscreen to become unresponsive.
•
If there is a screen protector on the screen, see if
the touchscreen works after removing it. Make sure
there are no stains such as water or sweat on the
touchscreen. If there are, wipe the screen and try
again.
•
If it still doesn't work, reset the phone or update
software
