TTE Technology, Inc. (“TTE”) Limited Warranty
All LCD/LED Models.
What your warranty covers:
Defects in materials or workmanship to the original
owner of this TCL • Roku TV product when purchased as new from an Authorized Dealer
of TCL brand products in the United States and packaged with this warranty statement.
New LCD/LED Televisions (Non-Commercial Use)
For how long after your purchase:
One (1) year from date of purchase for parts and labor for non-commercial use.
New LCD/LED Televisions (Commercial Use)
For how long after your purchase:
Six (6) months from date of purchase for parts and labor for commercial use.
Commercial use includes, but is not limited to, the use of this product in a commer-
cial or business environment, the use of this product in an institution or for
institutional purposes, or other commercial purposes including rental purposes.
What we will do:
At TTE’s discretion, (1) pay an Authorized TCL Service Center for both labor charges
and parts to repair your television, or (2) replace your television with a new or
refurbished / remanufactured equivalent value product. The decision to repair or
replace will be made solely by TTE. See “How to get service”.
How to get service:
Call 1-877-300-8837
.
Please have your original purchase receipt or proof of purchase (bill of sale or
receipted invoice), the unit’s date of purchase, place of purchase and model/serial
number ready. The model/serial number information can be found on the back of
your unit.
A representative will troubleshoot your problem over the telephone. If it is
determined that your unit requires service, the service location will be at the sole
discretion of TTE based upon the TTE Limited Warranty Statement.
At the sole discretion of TTE, television screen sizes 32” and smaller will either be
repaired at an Authorized TCL Service Center or directly exchanged for a new or
refurbished/remanufactured unit. At the sole discretion of TTE, television screen
sizes 33” through 55” or larger will either be repaired at an Authorized TCL Service
Center or repaired in-home.
If repaired at an Authorized TCL Service Center, TTE is not responsible for transporta-
tion costs to the Authorized TCL Service Center. However, TTE will pay for return
shipping. TTE will provide instructions for packaging and shipping the unit.
Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized
Dealer which is evidence that the product is within the warranty period must be
presented to obtain warranty service.
PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO
AN AUTHORIZED TCL SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR/RE-
PLACEMENT/RENTAL SERVICES.
What your warranty does not cover:
Customer instruction. (Your Owner’s Manual describes how to install, adjust, and
operate your unit. Any additional information should be obtained from your
Authorized Dealer).
Installation and related adjustments, or damage resulting from installation.
Damage resulting from non-approved installation methods.Signal reception
problems not caused by your unit.
Damage from misuse, abuse, neglect, normal wear and tear, cosmetic damage,
mishandling, faulty installation, or power line surges.
Markings or images on the television’s panel resulting from viewing fixed images
(includingbut not limited to certain 4:3 images on wide screen televisions, or data or
images in fixedscreen locations from banners, video games, or certain broadcast
networks).Batteries.
A television that has been modified or incorporated into other products.
A unit purchased or serviced outside the USA.
A unit sold in “As-Is”, “Factory Reconditioned”, “Factory Re-Certified”, or
“Refurbished” condition or with faults.
Acts of nature or God, such as but not limited to earthquake or lightning damage.
Special, incidental or consequential damages.
Product Registration:
Please register your TCL • Roku TV purchase on-line at www.tclusa.com. It will make it
easier to contact you should it ever be necessary. Registration is not required for
warranty coverage.
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