TCL 55Q651G Get Started Download Page 14

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TCL North America Limited Warranty

 

New Products (Commercial Use) 

For how long after your purchase:

One (1) year from date of purchase or delivery 

for parts and labor for

 non-commercial use.

New Products (Non-Commercial Use)

For how long after your purchase:

What we will do

How to get service

All New TCL Product Models including LCD/LED Televisions, Sound Bars, and Appliances including Window 
Air  Conditioners,  Portable  and  Through-The-Wall  Air  Conditioners,  Dehumidifiers,  Air  Purifiers,  and  Robot 
Vacuums (each individually referred to as a “Product” or “Unit”, and together referred to as the “Products”).

What your warranty covers: 

Defects in materials or workmanship to the original owner of this TCL Product when 

purchased as new from an Authorized Dealer of TCL brand Products in the United States and packaged with this 

warranty statement.

Six (6) months from date of purchase or delivery 

for parts and labor for

 commercial use.

Commercial  use  includes,  but  is  not  limited  to,  the  use  of  this  Product  in  a  commercial  or  business 

environment,  the  use  of  this  Product  in  an  institution  or  for  institutional  purposes,  or  other  commercial 

purposes including rental purposes.

At TCL’s discretion, (1) pay an Authorized TCL Service Center for both labor charges and parts to repair your 

Product, or (2) replace your Product with a new or refurbished/remanufactured equivalent value Product. The 

decision to repair or replace will be made solely by TCL. See section entitled “How to get service.”

Before submitting a request for warranty service, please visit support.tcl.com for helpful FAQs and additional 

troubleshooting suggestions.

To get warranty service, contact TCL Customer Support by visiting support.tcl.com/contact-us. Please have 

your Product type, model number, serial number, and ZIP code ready. Troubleshooting and prior approval 

from a TCL representative MUST occur before sending in your Product to a TCL Service Center.

A  representative  must  troubleshoot  your  problem  over  the  telephone,  via  chat,  or  through  e-mail  before 

receiving service. If it is determined that your Unit requires service, the service location will be at the sole 

discretion of TCL based upon the Limited Warranty Statement.

At  the  sole  discretion  of  TCL,  television  screen  sizes  43-inches  and  smaller  will  either  be  repaired  at  an 

Authorized TCL Service Center or directly exchanged for a new or refurbished/re-certified Unit. At the sole 

discretion of TCL, television screen sizes 44-inches or larger will either be repaired or directly exchanged for 

a new or refurbished/re-certified Unit at an Authorized TCL Service Center or in-home. At the sole discretion 

of TCL, Sound Bars, and Appliances including Window Air Conditioners, Portable and Through-The-Wall Air 

Conditioners, Dehumidifiers, Air Purifiers, and Robot Vacuums will either be repaired or directly exchanged for 

a  new  or  refurbished/re-certified  Unit  at  an  Authorized  TCL  Service  Center  or  in-home.  In  the  event  of  a 

service visit where the on-site technician, in his-her sole discretion, deems the home or property conditions to 

be hazardous and/or unsafe, TCL reserves the right to cancel or re-schedule the service visit, or opt for an 

exchange of the in-warranty Unit for a refurbished/re-certified Unit in lieu of the in-home service visit.

TCL is not responsible for transportation costs for warranty coverage, including but not limited to Unit repair 

or replacement, to the Authorized TCL Service Center or TCL-designated address. However, TCL will pay for 

return shipping to a United States address only. TCL will provide instructions for packaging and shipping the 

Unit to the Authorized TCL Service Center or TCL-designated address. 

Units that are improperly packed and 

damaged during shipping are not covered under your limited Product warranty.

Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer which is evidence 

that the Product is within the warranty period must be presented to obtain warranty service.

In the event that a Unit is to be replaced, a picture of the back of the Unit showing the model and serial number 

and picture of the Product issue itself may be required.

PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO AN AUTHORIZED TCL 

SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR/REPLACEMENT/RENTAL SERVICES.

Summary of Contents for 55Q651G

Page 1: ...Hi Let s get started 43 50 55 65 75Q651G REGISTER NOW See inside for details protect your purchase TCL Home App Your TCL Smart Hub Download Now...

Page 2: ...and rapid turn around time Extended Manufacturer Coverage Extended parts labor coverage for manufacturer defects PROTECT PROTECT PLUS Thank you for choosing TCL We want your ownership experience to b...

Page 3: ...DO NOT RETURN TO STORE TCL SUPPORT support tcl com us 1 877 300 9509 contact us first with any questions WE ARE READY TO HELP TAKE CARE WHEN REMOVING THE TV...

Page 4: ...aces Make sure the TV stand or base you use is of adequate size and strength to prevent the TV from damage the TV Refer to the Important Safety Instructions on the next page The Power button on this T...

Page 5: ...ce personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the app...

Page 6: ...for help preparing your new TV packaging for recycling These labels show important information identifying the various types of packaging material included with your new TV along with easy to understa...

Page 7: ...visit support tcl com us Make the most of your TV Router Internet Connection needed for streaming TCL Google TV 2 x AAA batteries for remote Power cable 75 43 50 55 65 2 x VESA adapters Use when mount...

Page 8: ...he television set Only using furniture that can safely support the television set Ensuring the television set is not overhanging the edge of the supporting furniture Not placing the television set on...

Page 9: ...n a soft cushioned surface Remove the 2 screws from the back of the TV and store in a safe place 1 2 2 3 Place your TV on a soft cushioned surface Remove the 4 screws from the back of the TV and store...

Page 10: ...maged batteries If your remote gets warm hot during use discontinue use and contact customer support immediately at support tcl com us Review the Battery CAUTION Disposal Information on page 3 Power y...

Page 11: ...ETTINGS To display the dashboard menu OK BUTTON To confirm an entry or selection BACK Return to previous screen HOME To access the TV homepage REMOTE MICROPHONE Talk to the remote microphone after pre...

Page 12: ...an optical cable to an external digital audio system The AV Input can be used to connect older devices that use analog audio video outputs Compatible adapter not included connects to the RCA cable vi...

Page 13: ...Google Account a TCL account and a reliable broadband internet connection are required And setup is done Congratulations Continue using the remote to personalize your Home screen streaming apps line u...

Page 14: ...r Unit requires service the service location will be at the sole discretion of TCL based upon the Limited Warranty Statement At the sole discretion of TCL television screen sizes 43 inches and smaller...

Page 15: ...or handling including damage during shipment from a Retailer please contact your Retailer for assistance Extended Service Plans purchased from Retailers Please contact your Retailer for assistance Cus...

Page 16: ...VHF2 13 UHF14 69 CATV 14 36 A W 37 59 AA WW 60 85 AAA ZZZ 86 94 86 94 95 99 A 5 A 1 100 135 100 135 01 4A Tuner type Frequency synthesized Operating Temperature 5 C to 35 C 41 F to 95 F Operating Hum...

Page 17: ...uctions to perform a full channel scan Having trouble completing the guided setup Don t worry it s usually an easy fix Select Settings from the home screen Select System Select Accessibility Select Ta...

Page 18: ...it your favorite retailer Copyright 2023 by TCL All rights reserved TCL and the TCL Logo are owned by TCL Corporation and under license to TCL North America Other brand and product names are the trade...

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