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16

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Chapter 5 - Other information

Password in Parental Control

 - The default password is 1234. You can change it to 

a new one.

 - The super password is 0423. If you forget your 

code, enter the super password to override any 

existing codes.

Troubleshooting

Please check the following list before requesting 

service.

There is no picture or sound.

• Make sure the power cord is properly inserted in the 

power outlet.

• Make sure the source type is set correctly.
• Make sure the antenna is properly connected.
• Make sure the volume is not set to minimum or the 

sound is not set to mute.

• Make sure the headphones are not connected.
• The TV may be receiving a signal other than from 

TV broadcasting stations.

Picture is not clear.

• Make sure the antenna cable is properly connected.
• Consider whether your TV signal is being properly 

received.

• 

Poor picture quality can occur due to a VHS 

camera, camcorder, or other peripheral being 

connected at the same time. Switch off one of the 

other peripherals.

• The ‘ghost’ or double image may be caused by 

obstruction to the antenna due to high-rise buildings 

or hills. Using a highly directional antenna may 

improve the picture quality.

• The horizontal dotted lines shown on the pictures 

may be caused by electrical interference, e.g., hair 

dryer, nearby neon lights, etc. Turn off or remove 

these. 

Picture is too dark, too light or tinted. 

• Check the colour adjustment. 
• Check the brightness setting.
• Check the sharpness function. 

Remote control does not work.

• Check the batteries of the remote control. 
• Make sure the remote sensor window on the TV 

front is not under strong fluorescent lighting. 

• Try to clean the remote sensor window on the TV 

front with a soft cloth.

If the above suggestions do not solve your technical 

issue, please refer to the warranty card for service 

information. 

Operating Conditions

Temperature 5°C – 35°C (41°F – 95°F)

Humidity 20 – 75% (non-condensing)

Storage Conditions

Temperature -15°C – 45°C (5°F – 113°F)
Humidity 10 – 90% (non-condensing)

Radio Information

• Bluetooth® transmitter frequency range:  

2402 –

 2480MHz

• Bluetooth®

 transmitter power: 6dBm (+/-4dB)

• 2.4G Wi-Fi transmitter frequency range:  

2412 – 2472MHz

• 

2.4G Wi-Fi transmitter power: 14dBm (+4dB / -5dB)

• 5G Wi-Fi transmitter frequency range: 

 - Band 1: 5150 – 5250MHz
 - Band 2: 5250 – 5350MHz
 - Band 3: 5470 – 5725MHz
 -

Band 4: 5725 – 5850MHz

• 

5G Wi-Fi transmitter power: 14dBm (+4dB / -5dB)

• 

DVB-T/T2/C tuner frequency range: 50.5 

 858MHz

• 

DVB-S/S2 tuner frequency range: 950 

– 2150MHz

In all EU member states, operation of 5150 – 

5350MHz is restricted to indoor use only.

BE BG CZ

DK

DE EE IE

EL ES FR HR IT CY LV

LT LU HU MT NL AT

PL

PT

RO SI

SK

FI SE

UK

OSS Notice

This product uses the GPL (Version 2 and 3) and 

LGPL (version 2.1) and MPL (version 1.1).

To send inquiries and requests for questions 

regarding open source, contact nearest TCL office. 

This product uses some software programs which are 

distributed under the Independent JPEG Group.

This product uses some software programs which are 

distributed under the libpng Project.

This product uses some software programs which are 

distributed under the Freetype Project.

This product uses some software programs which are 

distributed under the zlib Project.

This product uses some software programs (libxml2, 

curl, expat, c-areas) which are distributed under the 

MIT.
This product uses CyberLink for C which is distributed 

under the Open Source Project.

This product uses opensl, xerces which is distributed 

under the Apach License Project.

Summary of Contents for 55C831

Page 1: ...shall be replaced by the manufacturer or his service agent or a similar qualified person in order to avoid a hazard Leave more than 10cm clearance around the television to allow adequate ventilation The ventilation should not be impeded by covering the ventilation openings with items such as newspapers table cloths curtains etc The apparatus shall not be exposed to dripping or splashing and no obj...

Page 2: ...onnection mode or USB playing mode due to electrostatic discharge user intervention is required Bluetooth function notice Bluetooth technology if available in your TV uses 2 4GHz frequency thus close proximity to Wi Fi access points routers or microwave ovens might interfere with Bluetooth audio streaming If you face Important information interruptions in audio reception you should restart your Bl...

Page 3: ... recycling in accordance with your national legislation and the Directive 2012 19 EU 2006 66 EC and 2008 12 EC By disposing of these products correctly you will help to conserve natural resources and will help to prevent potential negative effects on the environment and human health which could otherwise be caused by inappropriate waste handling of these products For more information about collect...

Page 4: ...ace 11 Using the common interface module 11 Accessing common interface services 11 Using subtitles 11 Turning on off subtitles 11 Enabling subtitle languages on digital TV channels 11 Selecting a subtitle type on digital TV channels 12 Using Teletext 12 Selecting decoding page language 12 Digital Teletext language 12 Consumer Electronic Control CEC 12 Enabling or disabling CEC 12 Using Auto power ...

Page 5: ...fore connecting devices Cable Chapter 1 Connections Optical Digital audio out USB 2 0 5V 0 5A MAX LAN Service port HDMI 1 4K 144HZ HDMI 2 4K 120Hz eARC ARC Antenna Cable input Satellite input 13 18V 0 4A MAX AV adapter Common interface HDMI 3 4K 60Hz HDMI 4 4K 60Hz HD game console Blu ray Disc player HD Camcorder Connect Blu ray Disc player HD game console HD camcorder headphones CI module ...

Page 6: ...o use high quality and well shielded HDMI cables to avoid possible interferences Please use headphones with 3 5mm TRS connector Excessive sound pressure from headphones can cause hearing loss Connect to the Internet Wired connection Wireless connection Router Modem Internet LAN port Modem Internet Wireless router Note The following instructions are just the usual ways to connect your TV to the wir...

Page 7: ...To pop up the virtual remote control keyboard when available To open TCL home on screen NETFLIX To access Netflix if available prime video To access Prime video if available Guard To access Safety Guard if available Media To access Media Player if available Youtube To access YouTube if available TCL CHANNEL To access TCL Channel Notes This remote control is available only for selected models The r...

Page 8: ...on To return to the previous menu or quit an App To select input source EXIT To exit the on screen menu LANG To select an audio language available for selected digital TV programme GUIDE To toggle the Electronic Programme Guide on or off only available for digital channels TEXT To toggle Teletext on or off SUBT To select a subtitle language available for selected digital TV programme Colour button...

Page 9: ...m your selection Note Please refer to the Quick Start Guide to find the button on your TV set Switch the TV on and off 1 When the power cord is connected the TV will be turned on directly or be in standby mode If the TV is in standby mode press the or POWER button on the set or the button on the remote control to turn it on 2 To put the TV into standby mode press the button on the remote control T...

Page 10: ...ettings for your TV You can make controlling with the TV remote control WARNING Configure the network settings before using Smart TV applications Slow responses and or interruptions may occur depending on your network conditions If you experience a problem using an application please contact the content provider According to circumstances of the content provider an application s updates or the app...

Page 11: ...ce module WARNING Switch off your TV before inserting a common interface module Be sure to follow the instructions described below Wrong insertion of a common interface module may damage both the module and your TV 1 Following the directions printed on the common interface module gently insert the module into the common interface slot on the TV 2 Push the module in as far as it will go 3 Turn on t...

Page 12: ...ower on when you power on a CEC device e g DVD with the device s remote Press OK to turn it on to enable this function Using Auto standby Enables all CEC devices to automatically go to the standby mode when you turn off the TV with the TV remote Press OK to turn it on to enable this function Note The CEC functions depend on the devices connected and it is possible that some devices may not interop...

Page 13: ...h audio device mouse or keyboard via the TV 1 Press on the remote control select Settings Remotes and accessories and press OK to enter 2 Select Add accessory and press OK to enter The TV will search nearby Bluetooth devices automatically Select an available device press OK and follow the guides on the screen to connect it Note Bluetooth technology if available in your TV uses 2 4GHz frequency thu...

Page 14: ...language Turn on both Quick start and Screenless service in the Settings System Power and energy menu to enjoy hands free voice control in TV standby mode Standby power consumption will increase because the built in MIC is always listening when the Google Assistant or voice control with the built in MIC is enabled This feature is only available in Google TV mode Variable Refresh Rate Variable Refr...

Page 15: ...tings Network and internet Wi Fi and press OK to turn it on 2 Press on the remote control then select Multi Visual Select your desired display mode and press OK to enter Press Start now to connect 3 Activate the cast screen function on your phone and choose the TV s name you want to connect in the searching list 4 For the first time depending on different types of phones there are two situations A...

Page 16: ...Try to clean the remote sensor window on the TV front with a soft cloth If the above suggestions do not solve your technical issue please refer to the warranty card for service information Operating Conditions Temperature 5 C 35 C 41 F 95 F Humidity 20 75 non condensing Storage Conditions Temperature 15 C 45 C 5 F 113 F Humidity 10 90 non condensing Radio Information Bluetooth transmitter frequenc...

Page 17: ...OUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED TCL EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE DEVICE AND ANY CONTENT AND SERVICES EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OF SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE OF ACCURACY OF QUIET ENJOYMENT AND NON INFRINGEMENT OF THIRD PARTY RIGHTS TCL DOES NOT GUARANTEE ...

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