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TC1630R/S User's Manual
Rev. 2.5
Appendix D
Return Policy
To return a product, you must first obtain a Return Material Authorization number from the Customer
Service Department. If the product’s warranty has expired, you will need to provide a purchase order to
authorize the repair. When returning a product for a suspected failure, please provide a description of the
problem and any results of diagnostic tests that have been conducted.
Warranty
Damages by lightning or power surges are not covered under this warranty.
All products manufactured by TC Communications, Inc. come with a five year (beginning 1-1-02)
warranty. TC Communications, Inc. warrants to the Buyer that all goods sold will perform in accordance
with the applicable data sheets, drawings or written specifications. It also warrants that, at the time of sale,
the goods will be free from defects in material or workmanship. This warranty shall apply for a period of
five years from the date of shipment, unless goods have been subject to misuse, neglect, altered or destroyed
serial number labels, accidents (damages caused in whole or in part to accident, lightning, power surge, floods,
fires, earthquakes, natural disasters, or Acts of God.), improper installation or maintenance, or alteration or
repair by anyone other than Seller or its authorized representative.
Buyer should notify TC Communications, Inc. promptly in writing of any claim based upon warranty, and
TC Communications, Inc., at its option, may first inspect such goods at the premises of the Buyer, or may
give written authorization to Buyer to return the goods to TC Communications, Inc., transportation charges
prepaid, for examination by TC Communications, Inc. Buyer shall bear the risk of loss until all goods
authorized to be returned are delivered to TC Communications, Inc. TC Communications, Inc. shall not be
liable for any inspection, packing or labor costs in connection with the return of goods.
In the event that TC Communications, Inc. breaches its obligation of warranty, the sole and exclusive
remedy of the Buyer is limited to replacement, repair or credit of the purchase price, at TC Communications,
Inc.’s option.
To return a product, you must first obtain a Return Material Authorization (RMA) number and RMA form
from the Customer Service Department. If the product’s warranty has expired, you will need to provide a
purchase order to authorize the repair. When returning a product for a suspected failure, please fill out RMA
form provided with a description of the problem(s) and any results of diagnostic tests that have been
conducted. The shipping expense to TC Communications should be prepaid. The product should be properly
packaged and insured. After the product is repaired, TC Communications will ship the product back to the
shipper at TC's cost to U.S. domestic destinations. (Foreign customers are responsible for all shipping costs,
duties and taxes [both ways]. We will reject any packages with airway bill indicating TC communications
is responsible for Duties and Taxes. To avoid Customs Duties and Taxes, please include proper documents
indicating the product(s) are returned for repair/retest).
