LIFETIME WARRANTY TERMS & CONDITIONS
1. Croma de nes the life of the product as 10 years. A lifetime warranty
(here in after referred to as LTW) is applicable on selected models and
applicable on motors.
2. LTW extends only to the
rst customer purchaser and is not
transferable.
3. To avail lifetime warranty consumer has to call Croma Customer Care
toll-free number 1800-572-7662 for installation.
4. To avail of LTW, the chimney should be serviced at least once a year by
the company technician.
5. LTW is not applicable in the following conditions:
a. If the product is not installed by an authorised service
person/authorised service provider.
b. Damages or problems occurring in the product due to incorrect
installation done by unauthorised personnel.
c. On consumable parts like charcoal lters, candles, incandescent/LED
lamps and bulbs, switches and knobs, lter locks, oil collectors,
glass, metal, plastic, rubber parts, outer body, and items subject to
normal wear and tear due to operation.
d. On altered products or accessories, meaning:
i. Serial numbers or date tags that have been removed, altered or
obliterated.
ii. Broken seals or that show evidence of tempering.
iii. Mismatched board serial number.
iv. Non-conforming or non-Croma housings, lters, spares or parts.
6. LTW is also not applicable on defects that result from:
a. Improper operation, storage, misuse or abuse, accident or neglect,
such as physical damage (cracks, scratches, rusts, breakage of glass,
etc.) to the surface of the product resulting from misuse/storage.
b. In ducting mode if the kitchen hood duct is used for exhausting
fumes of other appliance gadgets.
c. Contact with liquid like water, rain, extreme humidity, or exposure
to the acidic atmosphere, sand, dirt or the like, extreme heat or food.
d. Use of the product for commercial purposes or at a place like
institutions, hospitals, community halls, hotels, canteens, cafeterias
and other similar applications or any other abnormal usage or
