9 en
Problem
Cause
Solution
The brewing unit cannot
be opened.
The brewing unit is still
locked.
Wait until the Status LED
S
has stopped blink-
ing before attempting to open the brewing unit.
If the brewing unit stays locked, contact the
TASSIMO careline.
Fill water tank
R
lights up.
There is not enough
water in the water tank.
Fill the tank with cold, fresh water as far as the
max
mark. Reinsert the water tank.
Fill water tank
R
lights
up even though there
is enough water in the
water tank.
The float in the water
tank is stuck.
Clean the water tank and free the float.
The water tank is not
inserted correctly.
Check that the water tank has been correctly
inserted.
Fill water tank
R
and
Descale
Q
are flashing
simulta neously and it is
not possible to prepare
drinks.
There is a fault on the
machine.
Please contact the TASSIMO careline.
Descale
Q
lights up or
starts flashing.
The appliance needs to
be descaled.
Descale the appliance. Please refer here to the
section
á
Descaling
.
Descale
Q
lights up
or starts flashing even
though decalcified water
has been used.
Even decalcified water
contains low amounts of
calcium carbonate.
Descale the appliance. Please refer here to the
section
á
Descaling
.
The quality of the crema
has deteriorated.
The beverage outlet is
sticky or dirty.
Clean the beverage outlet. Please refer here to
the section
à
Cleaning
.
Clean the brewing unit with the yellow Service
T DISC. Please refer here to the section
à
Cleaning
.
Build-up of limescale in
the appliance.
Descale the appliance. Please refer here to the
section
á
Descaling
.
Water is dripping from
the brewing unit.
The T DISC is damaged
or leaky.
The T DISC has not been
pierced correctly.
Do not use T DISCs that are damaged.
Only use each T DISC once.
Wait until the brewing stage has come to
an end and the appliance has cooled down.
Remove the T DISC and clean the brewing unit.
Please refer here to the section
à
Cleaning
.
The piercing unit has not
been inserted correctly.
Press the piercing unit into its holder using
both thumbs (until an audible click is heard).
On the surface below
the cup stand there is
water.
This is condensation.
Condensation may appear and is not caused
by any fault with the appliance. Wipe the water
away with a cloth.
Troubleshooting
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