20
TASCAM US-1x2
8 – Troubleshooting
Please read this chapter if you are unable to use the unit properly
even after setting it up following the procedures in this manual.
If you are still unable to resolve your problems please contact
the store where you purchased this unit or TASCAM customer
support service with the following information about the oper-
ating environment and details about the trouble.
Operating environment
0
Computer manufacturer :
0
Model:
0
CPU:
0
Memory (RAM):
0
Operating system:
0
Applications used:
0
Antivirus software:
0
Wireless LAN use:
See the end of this document for contact information.
I cannot install the dedicated software
1.
Check the operating system
The operating system being used might not be compatible
with the software that you are trying to install. Check the
compatible operating system of the software you are trying
to install again.
2.
Stop software running in the background
Antivirus software and other software that runs in the back-
ground can prevent installation. Quit software that runs in
the background and try installation again.
The unit is connected, but the computer does not rec-
ognize it.
1.
Install the dedicated software
o
Install the dedicated software. See “Installing the dedicat-
ed software” on page 5 for details.
2.
Change the USB port
o
This unit cannot be used with USB 1.1. Use a USB 2.0 or
USB 3.0 port.
o
Do not use a USB hub with this unit. Always connect the
unit directly to a USB port on the computer.
o
If the above methods do not resolve the problem, connect
the unit to a different USB port on the computer.
I cannot hear any sound even when audio is played
back on the computer.
Check the status of the unit's connection with the computer.
Moreover, if you make the following settings, sound will be out-
put through this unit, but no sound will be output by the com-
puter’s speakers or headphone jack.
Windows
See the
“Windows Media Player”
Guide” on page 17 in this manual, and make settings as
necessary for the OS.
Mac
1.
Quit all applications and open
“System Preferences…”
from
the Apple menu.
2.
Open
“Sound”
.
3.
On the Output tab, select
“US-1x2”
.
After completing the setting, restart the computer and check
the sound of playback. Depending on the application that you
are using, you might need to make additional device settings.
In particular, DAW software operates using audio engines with
settings that are different from the OS settings, so confirm the
DAW driver settings first after installing the software for this unit.
Please see the manuals for the applications that you are using
for detailed setting procedures.
Sound breaks up or there is noise.
The processing load on the computer causes sound to break up
and noise to occur.
Here are some methods to reduce the load on the computer.
1.
A wireless LAN and software running in the background,
including antivirus software, regularly put processing loads
on the computer, which can cause sound to break up and
other noise.
Stop wireless LAN transmission, antivirus software and oth-
er software running in the background when using this unit.
2.
Set the buffer size (latency) in the audio application that
you are using or in this unit's Settings Panel to a larger val-
ue. (Windows only)
NOTE
Consult the maker of the audio application that you are using
for methods to reduce its load on your computer.
