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Please Remember

 – 

Only use tablet or pellet salt in your softener!

Diagnostic data transfer

 

Tapworks water softeners come fitted with our unique diagnostic data 

transfer system.

Our Automated Service Evaluation System enables your water softener 

to ‘talk’ directly to the Service Centre and communicate data which 

otherwise might only be accessed by a site visit to your home.

The data received is reviewed by a technician and if there is a problem 

it may be possible to correct it by telephone. If a service call is 

necessary, the engineer will be likely to know in advance what parts 

and repairs are required.

DIAGNOSTIC DATA TRANSFER

 •  Can provide you with information on the efficiency and  

 

  performance of your water softener

 •  Can save you the cost and inconvenience of an unnecessary    

 call-out

 •  Can save time and money in the event of a call-out.

USING THE DIAGNOSTIC DATA TRANSFER

 •  You will need a landline telephone

•  Dial the Service Centre dedicated telephone number 

 

0870 429 9054

•  When connected, the Service Centre will ask you to follow

  a simple procedure

•  Hold the telephone mouthpiece about 1”  from  the   

symbol

  on the faceplate

•  Simultaneously press the UP and DOWN buttons

•  When a constant beeping pattern is emitted, release the buttons  

  - the data message will continue to transmit for about 20 seconds

•  When the beeping stops finish your call.

Your call will then be processed by the Service Centre.

Don’t forget to leave your details if you expect a reply!

Summary of Contents for Ultra 9

Page 1: ...installation and instruction handbook thoroughly to ensure maximum performance from your water softener If you should experience any difficulty with your water softener please refer to the problem so...

Page 2: ...step guide to plumbing the softener 6 9 Programming the AD11 and AD15 faceplate 10 12 Programming the Ultra 9 faceplate 13 15 Finishing Installation 16 Owner Information General Information 18 20 Manu...

Page 3: ...05 1 B534 2 15mm reducer 2 39845 Inlet Outlet Hoses 2 803189 Hose Gaskets 4 803188 Adaptor Elbows 2 7255583 Adaptor Clips 1pair 7109041 Silicone Grease 1 n a Drain Overflow Tubing 1 10069 Overflow Elb...

Page 4: ...the proposed location of the water softener we advise you to ask the local water authority for advice on the replacement of lead pipework Water softeners should not be used with lead pipework ELECTRI...

Page 5: ...tems should always be treated with a suitable corrosion inhibitor regardless of being filled with softened or hard water DRAIN HOSE With a recommended pressure of 3 bar the maximum drain run is 3m wit...

Page 6: ...e inlet and outlet and the compression valve for the bypass Before turning the water back on make sure the bypass is open and the inlet and outlet valves are closed This will allow water to pass direc...

Page 7: ...tener valve if present Adaptor elbows are pre fitted with a single O ring to the outer groove Push the adaptors into the valve inlet as far as they will go Lightly lubricate using the silicone grease...

Page 8: ...overflow adaptor using the silicone grease provided once the grommet is secure Cut two lengths of hose as required to make the drain and overflow connections Fit one length of hose onto the overflow a...

Page 9: ...tlet you plug the transformer into is inside as the transformer is not designed for outdoor use To connect the transformer to the controller board push the female end plugs on to the male connectors a...

Page 10: ...rge Your unit features a An lcd display and user friendly buttons b An extended power back up 48 hours The memory retains all settings for extended periods during any power loss and beyond that only t...

Page 11: ...time at a faster rate If the time requires resetting during normal operation press the SELECT button once The display will flash and indicate present time You may use the s or t buttons as described...

Page 12: ...sh to change this time then proceed as follows if not press SELECT Programming is complete Note 2 00am is chosen because any household water used during recharge will be replaced with hard water Conse...

Page 13: ...cd display and user friendly buttons b An extended power back up 48 hours The memory retains all settings for extended periods during any power loss and beyond that time only the time needs resetting...

Page 14: ...s the time at a faster rate If the time requires changing during normal operation press the SET button once The display will flash and indicate present time You may use the s or t buttons as described...

Page 15: ...Recharge will last for approximately 1 hour For maximum efficiency we recommend the factory setting DY is maintained This ensures the unit will automatically control all recharges with intervals based...

Page 16: ...TOUCH HOLD button for about 3 seconds until RECHARGE flashes in the display After a few minutes a small amount of water will enter the salt cabinet This part of the recharge will take approximately 4...

Page 17: ...problem solving checklist at the back of this handbook For service support or technical advice please call our service desk on 0870 429 9019 01494 48 48 48 Please make sure you know the model and ser...

Page 18: ...most washes one tablespoon will be sufficient Too much lather and clothes will not rinse properly Dishwashers you will no longer need to fill your unit with salt as this was used to soften the water...

Page 19: ...increasingly efficient as it adapts to suit your water usage Holidays We recommend that you by pass your water softener if you are away from your home for long periods of time See page 6 on how to by...

Page 20: ...urs The display returns and is steady no operation is necessary 2 Power off over 48 hours The display returns and flashes only the time requires re setting The hardness and recharge time will not have...

Page 21: ...1 hour It cannot be cancelled once started TO RECHARGE TONIGHT the unit can be programmed to recharge at the next pre programmed time regardless of its remaining capacity Simply press the TOUCH HOLD...

Page 22: ...RANSFER Can provide you with information on the efficiency and performance of your water softener Can save you the cost and inconvenience of an unnecessary call out Can save time and money in the even...

Page 23: ...ardness setting correct 3 Reset the unit setting as per table open the inlet and outlet valves 11 14 Important Notes If any of the above requires action add 4 litres of clean water to the salt and ini...

Page 24: ...the water level in the salt cabinet high 1 If yes bypass the water softener and call for service 6 PROBLEM Water Running Down the Drain Line Constantly 1 Is the unit in recharge mode 1 If yes wait unt...

Page 25: ...how the water flow rate through the water softener in litres per minute If the reading is zero open a tap connected to the softened water supply to achieve a reading If the reading is still zero check...

Page 26: ...r failure or incorrect programming 5 Resetting the programmer when the influent water hardness or the number of people in the household changes 6 Water softeners not installed in accordance with local...

Page 27: ......

Page 28: ...HP14 3TP Direct Service Line 0870 429 9019 Fax 01494 484 312 www tapworks co uk As part of our policy of ongoing research and development we reserve the right to alter design and specification without...

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