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Tapworks AD11, User And Installer Handbook

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Tapworks AD11 User And Installer Handbook Download Page 2

Installation Information

Identifying major parts of your water softener 

3

Installation of your water softener 

4-5

Step-by-step guide to plumbing the softener 

6-9

Programming the AD11 and AD15 faceplate 

10-12

Programming the Ultra 9 faceplate 

13-15

Finishing Installation 

16

Owner Information

General Information 

18-20

Manual Recharge 

21

Remote Diagnostics 

22

Problem Solving 

23-24

Information for Ultra 9 owners only 

25

Guarantee and Service 

26

Summary of Contents for AD11

Page 1: ...s installation and instruction handbook thoroughly to ensure maximum performance from your water softener If you should experience any difficulty with your water softener please refer to the problem solving checklist at the back of this handbook This will help to prevent unnecessary callouts For service support or technical advice please call our service desk on 0870 429 9019 Please retain this ha...

Page 2: ... step guide to plumbing the softener 6 9 Programming the AD11 and AD15 faceplate 10 12 Programming the Ultra 9 faceplate 13 15 Finishing Installation 16 Owner Information General Information 18 20 Manual Recharge 21 Remote Diagnostics 22 Problem Solving 23 24 Information for Ultra 9 owners only 25 Guarantee and Service 26 ...

Page 3: ...505 1 B534 2 15mm reducer 2 39845 Inlet Outlet Hoses 2 803189 Hose Gaskets 4 803188 Adaptor Elbows 2 7255583 Adaptor Clips 1pair 7109041 Silicone Grease 1 n a Drain Overflow Tubing 1 10069 Overflow Elbow 1 7109041 Overflow Grommet 1 7109041 Drain Overflow hose clips 2 7109041 Transformer 1 7323679 Hard Water Test Kit 1 800005 Spares Adaptor O Rings 2 7109041 with prefitted adaptor O rings incorpor...

Page 4: ...f the proposed location of the water softener we advise you to ask the local water authority for advice on the replacement of lead pipework Water softeners should not be used with lead pipework ELECTRICAL REQUIREMENTS The water softener requires a 240 volt 50 hz electrical supply taken off a power supply not a lighting circuit Power is supplied via a 24 volt 50 Hz transformer HARDWATER TAP Fitting...

Page 5: ...stems should always be treated with a suitable corrosion inhibitor regardless of being filled with softened or hard water DRAIN HOSE With a recommended pressure of 3 bar the maximum drain run is 3m with a constant fall before entering an air gap The maximum height above the softener should be not more than 2m before entering an air gap It is not recommended to discharge the waste into a pumped dra...

Page 6: ...he inlet and outlet and the compression valve for the bypass Before turning the water back on make sure the bypass is open and the inlet and outlet valves are closed This will allow water to pass directly to the household system without it diverting to the water softener See Valve Hard Water Bypass position diagram below The use of the plastic plumbing fittings with copper pipe may affect the elec...

Page 7: ...ftener valve if present Adaptor elbows are pre fitted with a single O ring to the outer groove Push the adaptors into the valve inlet as far as they will go Lightly lubricate using the silicone grease provided Note Do not use petroleum jelly or oil based lubricants Note See diagram opposite for O Ring location pre fitted Spare O rings are supplied only if required Turbine Located Inside O Ring O R...

Page 8: ... overflow adaptor using the silicone grease provided once the grommet is secure Cut two lengths of hose as required to make the drain and overflow connections Fit one length of hose onto the overflow adaptor and one length onto the drain line adaptor Turn the drain line adaptor so that a straight connection can be made The drain hose and overflow hose must be secured with the supplied metal clamps...

Page 9: ...utlet you plug the transformer into is inside as the transformer is not designed for outdoor use To connect the transformer to the controller board push the female end plugs on to the male connectors as indicated below The two flat ends of the female connectors should face each other to allow for an easy connection Should the faceplate fail to display or indicate an error code please check that th...

Page 10: ...arge Your unit features a An lcd display and user friendly buttons b An extended power back up 48 hours The memory retains all settings for extended periods during any power loss and beyond that only the time needs resetting c Recharge based on patterns established for volumes of water used giving you the maximum conservation of water and salt usage Note To alter settings during normal operation p...

Page 11: ...e time at a faster rate If the time requires resetting during normal operation press the SELECT button once The display will flash and indicate present time You may use the s or t buttons as described above to alter the time Once the required time is displayed the time may be set by pushing the SELECT button once more Set the water hardness calculation The display will flash 25 hardness this is a ...

Page 12: ...ish to change this time then proceed as follows if not press SELECT Programming is complete Note 2 00am is chosen because any household water used during recharge will be replaced with hard water Consequently a time is required when very little if any water will be used To select a different recharge time use the s or t buttons to adjust one hour at a time Once the required setting is displayed it...

Page 13: ...lcd display and user friendly buttons b An extended power back up 48 hours The memory retains all settings for extended periods during any power loss and beyond that time only the time needs resetting c Recharge is based on patterns established for volumes of water used giving you the maximum conservation of water and salt usage Note To alter settings during normal operation press Set until desire...

Page 14: ...es the time at a faster rate If the time requires changing during normal operation press the SET button once The display will flash and indicate present time You may use the s or t buttons as described above to alter the time Once the required time is displayed the time may be set by pushing the SET button once more Set the water hardness calculation The display will flash 25 hardness this is a pr...

Page 15: ... Recharge will last for approximately 1 hour For maximum efficiency we recommend the factory setting DY is maintained This ensures the unit will automatically control all recharges with intervals based on water usage If required press s to set a maximum time in days between recharges Each press of the s button advances 1 day When set the unit will recharge after the set number of days since the la...

Page 16: ... TOUCH HOLD button for about 3 seconds until RECHARGE flashes in the display After a few minutes a small amount of water will enter the salt cabinet This part of the recharge will take approximately 4 8 minutes 6 The complete recharge process will take about 1 hour As the recharge finishes water will run to drain Check your drain connections 7 Softened water will gradually replace the hard water i...

Page 17: ...e problem solving checklist at the back of this handbook For service support or technical advice please call our service desk on 0870 429 9019 01494 48 48 48 Please make sure you know the model and serial number of your unit before you call this can be found on the label on the underside of the salt lid ...

Page 18: ...n most washes one tablespoon will be sufficient Too much lather and clothes will not rinse properly Dishwashers you will no longer need to fill your unit with salt as this was used to soften the water in the dishwasher Cleaning sinks baths and basins you will find that your cleaning chores are reduced and you will use less cleaning product as cleaning becomes a quick wipe around Occasionally spott...

Page 19: ... increasingly efficient as it adapts to suit your water usage Holidays We recommend that you by pass your water softener if you are away from your home for long periods of time See page 6 on how to by pass your water softener Cleaning Your unit may be cleaned with a damp cloth and detergent Do not use bleaches solvents or spirits as this may cause damage Water Level The water level will vary Gener...

Page 20: ...ours The display returns and is steady no operation is necessary 2 Power off over 48 hours The display returns and flashes only the time requires re setting The hardness and recharge time will not have been lost as they are stored Even if the time is incorrect the water softener will continue to work but will recharge at what it believes the time to be Re set the time as described in the programmi...

Page 21: ...y 1 hour It cannot be cancelled once started TO RECHARGE TONIGHT the unit can be programmed to recharge at the next pre programmed time regardless of its remaining capacity Simply press the TOUCH HOLD button once Recharge tonight will flash on the display To cancel recharge tonight press the TOUCH HOLD button once and immediately release The display will return to the time display NOTE Use as litt...

Page 22: ...TRANSFER Can provide you with information on the efficiency and performance of your water softener Can save you the cost and inconvenience of an unnecessary call out Can save time and money in the event of a call out USING THE DIAGNOSTIC DATA TRANSFER You will need a landline telephone Dial the Service Centre dedicated telephone number 0870 429 9054 When connected the Service Centre will ask you t...

Page 23: ...hardness setting correct 3 Reset the unit setting as per table open the inlet and outlet valves 11 14 Important Notes If any of the above requires action add 4 litres of clean water to the salt and initiate a recharge now PROBLEM No Water 1 Is the water mains open 1 Open water mains 2 Are the inlet and outlet valves open 2 Open the inlet and outlet valves 6 PROBLEM Unit recharges at incorrect time...

Page 24: ... the water level in the salt cabinet high 1 If yes bypass the water softener and call for service 6 PROBLEM Water Running Down the Drain Line Constantly 1 Is the unit in recharge mode 1 If yes wait until it finishes check the present time and 11 14 recharge time settings and adjust if incorrect 2 Does an error code appear eg ERR 01 2 Check all electrical connections are secure Turn the power 20 of...

Page 25: ...show the water flow rate through the water softener in litres per minute If the reading is zero open a tap connected to the softened water supply to achieve a reading If the reading is still zero check that the inlet outlet and bypass valves are set as per diagram on page 6 LITRES TODAY Each day beginning at midnight the timer keeps a running count of the total amount of water passing through the ...

Page 26: ...er failure or incorrect programming 5 Resetting the programmer when the influent water hardness or the number of people in the household changes 6 Water softeners not installed in accordance with local regulations 7 Any fault arising from repairs or alterations to the water softener carried out by anyone other than our own engineers 8 Water softeners installed outside the mainland counties of Engl...

Page 27: ......

Page 28: ... HP14 3TP Direct Service Line 0870 429 9019 Fax 01494 484 312 www tapworks co uk As part of our policy of ongoing research and development we reserve the right to alter design and specification without prior notice Part no 300505 Iss 10 13 ...

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