11
Repair
Service for TAPCO products is available at a factory-authorized
service center. Service for TAPCO products living outside the United
States can be obtained through local dealers or distributors.
If your Link.MIDI 4x4 needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions. Please.
2. Call Tech Support at 1-877-827-2669, 7 am to 5 pm PST, to explain
the problem and obtain a Service Request Number. Have your Link.
MIDI 4x4 serial number ready.
You must have a Service Request Number before you can obtain
factory-authorized.
3. Keep this owner’s manual. We don’t need it to repair the Link.MIDI
4x4.
4. Pack the Link.MIDI 4x4 in its original package, including endcaps and
box. This is
VERY IMPORTANT
. When you call for the Service Request
Number, please let Tech Support know if you need new packaging. You
can order new packaging through our parts department.
TAPCO is not
responsible for any damage that occurs due to non-factory packaging.
5. Include a legible note stating your name, shipping address (no
P.O. boxes), daytime phone number, RA number, and a detailed
description of the problem, including how we can duplicate it.
6. Write the Service Request Number in
BIG PRINT
on top of the box. Units
sent to us without the Service Request Number will be refused.
7. Tech Support will tell you where to ship the unit for repair. We
suggest insurance for all forms of cartage.
8. You will need to contact the authorized service center for their
latest turn-around times. The Link.MIDI 4x4 must be packaged in its
original packing box, and must have the Service Request Number on
the box. Once it’s repaired, the authorized service center will ship it
back by ground shipping, pre-paid (if it was a warranty repair).
Note:
Under the terms of the warranty, you must ship or drop-off the unit
to an authorized service center. The return ground shipment is covered
for those units deemed by us to be under warranty.
Note:
You must have a sales receipt from an Authorized TAPCO Dealer
to qualify for a warranty repair.
