Tapco Juice J-800, Owner'S Manual

Page: 14 / 20

14
Noise/Hum
• Check the signal cable between the mixer and
the amplifi er. Make sure all connections are good
and sound.
• Make sure the signal cable is not routed near AC
cables, power transformers, or other EMI-inducing
devices.
• Is there a light dimmer or other SCR-based device
on the same AC circuit as the amplifi er? Use an
AC line fi lter, or plug the amplifi er into a different
AC circuit.
• If possible, listen to the signal source with
headphones plugged into the console. If it sounds
noisy there, the problem is not in the amplifi er.
Repair
Service for TAPCO amplifi ers is available from one
of our authorized domestic service centers or at our
factory, located in sunny Woodinville, Washington.
Service for TAPCO amplifi ers living outside the United
States can be obtained through local dealers or
distributors.
If your amplifi er needs service, follow these
instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-258-6883, 7 am to 5
pm PST, to explain the problem and request an
RA (Return Authorization) number. Have your
amplifi er’s serial number ready. You must have an
RA number before you can obtain service at the
factory or an authorized service center.
3. Keep this owner’s manual and the detachable
power cord. We don’t need them to repair the
amplifi er.
4. Pack the amplifi er in its original package, including
endcaps and box. This is very important. When you
call for the RA number, please let Tech Support
know if you need new packaging. You can order
new packaging through our parts department.
TAPCO is not responsible for any damage that
occurs due to non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
RA number, and a detailed description of the
problem, including how we can duplicate it.
6. Write the RA number in
BIG PRINT
on top of the box.
Units sent to us without the RA number will be refused.
7. Ship the amplifi er to us. We suggest insurance for
all forms of cartage. Ship to this address:
TAPCO
SERVICE DEPARTMENT
16220 Wood-Red Road NE
Woodinville, WA 98072
8. We’ll try to fi x the amplifi er within fi ve business days.
Ask Tech Support for the latest turn-around times
when you call for your RA number. The amplifi er
must be packaged in its original packing box,
and must have the RA number on the box. Once
it’s repaired, we’ll ship it back the same way in
which it was received. This paragraph does not
necessarily apply to non-warranty repair.
Lonely? Looking for that special someone? Do you have a question about
your TAPCO Amplifi er?
Please call our Technical Support folks at 1-800-258-6883 , Monday to Friday, from 7 am to 5 pm PST.
After hours, visit www.tapcogear.com and look under Support , or e-mail us at techmail@tapcogear.com