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Troubleshooting
The following troubleshooting guide addresses the most common problems.
If problems persist, feel free to contact the Customer Support at [email protected].
Q1:Where can I purchase a new filter?
A1:Purchase from TaoTronics Website: www.taotronics.com.
Q2:When to replace the filter?
A2:Filter Reset Indicator will flash as a reminder to replace
the filter. It is recommended to replace the filter every 3
month (depending on the frequency of use and air quality).
Q3:What pollutants can be filtered?
A3:More information about the filter, please refer to “Your Air
Purifier” section.
Q4:What is the optimum application area for this air purifier?
Is it applicable to multi-rooms or rooms on different
floors?
A4:Recommended room size: 20-30 m² / 215-323 ft².
Multi-rooms: Keep the door open for enough circulation.
Rooms on different floors: not recommended.
Q5:Does this air purifier come with Auto Display OFF
function?
A5:You can tap LIGHT to turn off all indicators (see Using Your
Air Purifier).
Q6:Does this air purifier come with memory function?
A6:The air purifier is designed with Memory Function. If power
is not disconnected, the unit will remember your last settings
(except timer) when turned off, and will resume these settings
when it is turned back on.
Related to Filter
Related to Use
Q7:Insufficient airflow.
A7:1.Fan speed is on low setting. Press SPEED to adjust the fan
speed.
2.Leave enough circulation space (15 in / 38 cm) around the
unit.
3.Filter is clogged and not replaced. Please replace the filter.
Q8:Poor air purification quality.
A8:1.Leave enough circulation space (15 in / 38 cm) around the
unit.
2.Select the right air purifier as per the actual room size.
3.Air intake or outlet is blocked. Remove objects blocking air
intake or outlet.
4.Filter is clogged and not replaced. Please replace the filter.
Q10:Unpleasant odor is produced.
A10:First,locate the odor produced.
For smell of burning from internal: Contact TaoTronics
Support Team.
For peculiar smell in air: Clean the unit, then run under Turbo
mode for more than 2 hours. If still persists, contact
TaoTronics Support Team.
For mildew or dirty filter: Replace the filter.
Q11:Filter Reset Indicator does not turn off.
A11:The air purifier has been reset incorrectly. Replace the filter
and reset by pressing the
Filter Reset Button.
Q12:Excessive noise is produced.
A12:1.Make sure the filter packaging has been removed before
use.
2.Foreign objects inside the unit.Immediately discontinue
use and contact TaoTronics Support Team.
DO NOT
attempt to disassemble the air purifier.
Q13:Air purifier does not power on or respond to button
controls.
A13:1.Power socket is not working properly. Try plugging the air
purifier into a different outlet.
2.Power cord is damaged or air purifier is malfunctioning.
Immediately stop using and contact TaoTronics Support
Team.
Related to Use
Related to
Abnormalities
