Notes about Operation
48
Q&A about Settings
Q1: The computer does not seem to recognize the USB
connected RTR-500NW/500AW , why not?
A:
Please check the following items.
Checking the RTR-500NW/500AW
- Check the USB connection between the computer and the RTR-
500NW/500AW. If there is a proper working connection the ACTIVE LED
(green) on the RTR-500NW/500AW should be ON.
Checking your Computer
- Make sure that the software has been installed properly and is working.
- Use your computer's Device Manager to check whether or not the USB
device driver has been installed properly. (See page from 28)
- Connect a different USB device (mouse, digital camera, etc...) other than an
500NW/500AW Unit to your PC and see if it operates properly.
- If your PC has more than one USB Port, try connecting the USB cable to a
different port.
- If you have access to another computer, try seeing if communication works
with the other computer.
- Check to make sure that not more than one 500NW/500AW is connected at
the same time. If there are more than one connected at the same time, the
connected Units cannot be recognized.
If after checking and trying the above there is no improvement please contact
the dealer where the product was purchased.
Q2: The Remote Unit is not being recognized, what should I do?
A:
Please check the following items.
For RTR-501/502/503/505
- Check to make sure that the computer is recognizing the connected
500NW/500AW .
- Make sure that the Remote Unit is face down on the 500NW/500AW and
that the optical communication areas are aligned properly.
- Make sure that there is sufficient battery power in the Remote Unit in
question.
The battery level can be confirmed by looking at the LCD display on the
Remote Unit. When the battery power has become low, the "BAT" indicator
will appear on the LCD display.
If warning monitoring has been set to ON, when battery level becomes low,
a warning report mail will be issued and sent.
Summary of Contents for RTR-500NW
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